20 Stories Restaurant

Review summary

1. D

   Daniel

   London

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was well prepared and cooked but lacked flavour and didn’t justify the price. The atmosphere was more Warehouse Project than Weather Project and while the views are amazing you can’t really enjoy it with the local insta crowd asking you to save their seats while they revisit the cubicles every twenty minutes.
   

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2. J

   Jim

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was lovely and the views and atmosphere are great. Bit loud! Only gripe - I was finishing glass of wine at the end of the night having just paid 400 quid bill and was asked (not by our waiter who was great) to vacate the table. This was literally 3 mins after paying the bill. I thought - ok, that’s what 400 quid gets you is it? I will spend it somewhere else next time!
   

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3. N

   Naomi

   London

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food came out cold. They then reheated it which meant me and my husband ate separately. Refused to take it off the bill because they brought a glass of complimentary Prosecco, despite the fact we had a bottle of wine? £200 meal to eat separately. Poor customer service.
   

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4. b

   brittany

   Yorkshire

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Lovely venue and really nice servers, the afternoon tea was poor. The sandwiches were dry and tasteless and the desserts weren’t good.
   

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5. A

   Amanda

   Manchester

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our experience here. Had afternoon tea and the food and service was excellent. I have special dietary requirements and this was catered for with care being taken to not have cross contamination. I would recommend 20 stories to anyone looking for a nice atmosphere and good food and service. I would definitely go back there soon.p
   

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6. A

   Andrea

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were amazing. The service in particular was stand out for us! Great buzz in the restaurant/ bar also. Definitely will be back!
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
   

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7. M

   Mhairi

   Glasgow

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Very disappointed with rude and dismissive staff. Booked here for a special occasion as staying for 1 night in Manchester. Food was lovely, great views and ambience but the restaurant staff were not great. Actual table waiter was lovely and helpful. However we were 7 minutes early and told to go away and get a drink which we did, it took 12 minutes to do so. Walked back to host to go to our table and she with 3 colleagues laughed at us ‘rushing back’. We were going from dinner to a gig and were aware of our timings, hence our booking time. Felt uncomfortable and annoyed at paying over £200 for food and drinks and being made to feel gauche and unsophisticated. Both my husband and I work in hospitality and understand the pressures of busy festive season but to diminish your customers to their faces and in front of other customers is unacceptable. I tried to send this message privately but you do not have contact details on your website, possibly to avoid these issues.
   

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8. C

   Clare-Louise

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We at arrived at the restaurant and took the lift to the 20th floor. Panoramic view of our amazing city . The service was second to none. We were seated at an amazing booth table would highly recommend. We were attended to immediately coat taken , napkins places on laps, drink order taken ! From start to finish we had six staff deal with us on our visit . The staff were outstanding each welcomes us and were professional and attentive they could not do enough for us. Lunch three course menu which had a fantastic choice with meals to suits all tastes. Ham hock terrine and sourdough chicken main with additional side of garlic mushroom and green beans. All the food was perfect full of flavour and just the right amount. Will be back soon can’t recommend it enough.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for taking the time to leave this review. I will be sure to pass on your kind comments to the team here. They will be delighted they made your experience so memorable. Thank you again - we look forward to welcoming you back in the near future. Kind Regards.
   

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9. OT

   OpenTable Diner

   Birmingham

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Lovely setting was let down by constant reminders by the staff that we only had the table for 2 hours. We knew this on booking and the fact that it was mentioned on every course did diminish our enjoyment of the evening.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for taking the time to share your feedback. We appreciate your honest opinion and apologize for any disappointment encountered. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you a memorable dining experience. Best regards,
   

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10. W

    Wayne

    Manchester

    1 review

    2.0

    1 review

    Dined on 23 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Good location and ambiance. Overpriced food for the quality. Ordered a sharing lamb platter which came with no veg or sides. Ordered them separately only to get the smallest bowl of green beans. Asked for a second one as it was for 2 people only to be told they had run out of veg on a Saturday night. Really? No other veg on the menu!!! Disappointed.
    

    20 Stories RestaurantResponded 6 days ago

    I would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion that we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you memorable dining experience. Kind regards.
    

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