20 Stories Restaurant

Review summary

1. W

   Wayne

   Manchester

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Good location and ambiance. Overpriced food for the quality. Ordered a sharing lamb platter which came with no veg or sides. Ordered them separately only to get the smallest bowl of green beans. Asked for a second one as it was for 2 people only to be told they had run out of veg on a Saturday night. Really? No other veg on the menu!!! Disappointed.
   

   20 Stories RestaurantResponded 2 days ago

   I would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion that we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you memorable dining experience. Kind regards.
   

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2. S

   Sofia

   Manchester

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing having dinner with that view! Very welcoming and attentive staff and food was delicious. Disappointed by being rushed to finish, we did not in any way take our time to order but ordered all our food straight away when asked by the staff including our drinks. When we had not finished all of our main we were told we had 5 minutes left for our dessert. Then we could tell the staff was rushing us. Taking the dessert plate as soon as we laid our spoons down even though there were food left on it, making sure we were done and ready to pay while taking the dessert plate away. So our experience started out better than expected but ended with us feeling chased out
   

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   20 Stories RestaurantResponded 2 days ago

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience so I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. We do hope to see you again. Kind Regards.
   

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3. P

   Pawel

   Warwickshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food. The music was too loud for such a good restaurant, the atmosphere was rather clubby, not what I was looking for.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your five star review. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, but it's great to read you enjoyed the food and service and we hope to welcome you another time. Regards.
   

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4. M

   Maddy

   Cheshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous restaurant, excellent pre theatre menu. Will be back again
   

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   20 Stories RestaurantResponded 2 days ago

   Thank you so much for your 5-star feedback. We look forward to welcoming you back in the near future. Kind regards.
   

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5. L

   Linda

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue. Wonderful food, lovely staff. Great choice of cocktails. Fantastic views over Manchester. Would highly recommend.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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6. B

   Boota

   Manchester

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing views and the staff were very helpful
   

   20 Stories RestaurantResponded 4 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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7. L

   Linda

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal and excellent service. Nancy the waitress was superb. Love the ambience. Right level of music and general noise level was quiet and lovely atmosphere.
   

   20 Stories RestaurantResponded on 19 November 2024

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
   

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8. S

   Steve

   Newcastle

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous surroundings and atmosphere. Great service and wonderful food.
   

   20 Stories RestaurantResponded on 18 November 2024

   Thank you very much for such a great 5-star review. It is our priority to make sure all of our guests feel welcomed every time they come to our restaurant & we do our utmost to deliver the best quality food, so we are pleased to see you enjoyed the food & ambience. I hope to see you again soon. Kind regards.
   

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9. m

   mike

   London

   2 reviews

   2.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great place for Instagram! Service excellent but food badly lets it down Scallops tasteless, duck starter underwhelming, terrine passable. Lamb very tough and cod not cooked properly. A case of substance over form I’m afraid. Very expensive for the quality of food.
   

   20 Stories RestaurantResponded on 17 November 2024

   Thank you for taking the time to share your feedback. We appreciate your honest opinion and apologize for any disappointment encountered. At our restaurant, we strive to create a menu of high-quality offerings that provide great value for money. We take pride in delivering excellent customer service and are continuously looking for ways to improve our guests’ overall experience. Again, thank you for your review and we hope that you will give us another chance in future.
   

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10. A

    Arpana

    Manchester

    1 review

    5.0

    1 review

    Dined on 15 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Overall really good, however main vegetarian cause very dissapointing.
    

    20 Stories RestaurantResponded on 16 November 2024

    Thanks very much for taking the time to leave a review. Sorry to hear your experience wasn't 100% satisfactory. This is not a common occurrence for us however, we appreciate your feedback as we are always striving to improve our service. Best regards,
    

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