14 Hills

Review summary

1. I

   Inma

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We received a warm welcome, and the food was excellent, but the service left much to be desired. We were disappointed by the lack of care and attention to detail. One side order arrived late, and the sauce for the steak was brought out only after my husband had nearly finished his meal. Not really what we were expecting
   

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2. M

   Mariam

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The staff were not very welcoming. There was only one that was kind of helpful but the rest were very angry because I was checking out the place.
   

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3. K

   Keston

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food has not been very good. It was good before but not last night. Below mediocre.
   

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   14 HillsResponded 4 days ago

   Dear Keston, We are sorry to hear you did not enjoy the food on your experience on 21st Dec, can you please share more information at your convenience so we can look into it further, thank you. Regards, Ming
   

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4. R

   Rosie

   VIP

   Washington DC

   29 reviews

   3.0

   29 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The restaurant itself is beautiful and views are fantastic. However we were very disappointed with everything else. The food was well presented but lacking in flavor & the rice on my husband’s dish was extremely salty. The service was very poor and the staff were not particularly friendly or welcoming which was a great shame. I would not recommend this restaurant I’m sure you can get the views else with better service & food.
   

   14 HillsResponded 4 days ago

   Dear Rosie, We are sorry to hear that you did not enjoy the service and food as part of your overall experience at 14Hills. We are proud of this, but it seems that on this occasion, we failed to deliver. Would you be happy to accept my little invitation to one drink each for two people at any given time in 2025? We will ensure you have a good time with us on the next visit. Do let me know. Otherwise, thank you for your feedback, and we wish you a Merry Christmas and a Happy New Year. Regards, 14H
   

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5. R

   Richard

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Staff appeared miserable, especially Hostesses. I asked for Espresso Martini less sweet and they were still sweet. On my booking they ask what special occasion and it is my birthday which I mentioned. At the restaurant, my birthday was not mentioned once by the staff. Why ask if you're there for a special occasion if they are not going to say anything or give a surprise birthday plate or similar? Odd experience. Also a DJ turned up at lunch time and the music changed from calm, enjoyable music to something I didn’t think suitable for the ambience. The food was tasty but overall I won't be returning. Disappointing.
   

   14 HillsResponded 5 days ago

   Dear Richard, I am sorry you did not enjoy the birthday experience with us. Please allow us to look into it further, and we will get back to you with an update. About the DJ, this is what we offer on the weekend as part of our brunch theme from 1 pm to 5 pm, while before 1 pm, the restaurant plays the background music. Thank you. Regards, 14Hills
   

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6. S

   Stacy

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing venue! staff were lovely and friendly! Food was outstanding and the views are amazing! Perfect location for a date night! The decor is stunning! Would highly recommend this restaurant couldn’t fault a thing!
   

   14 HillsResponded 5 days ago

   Dear Stacy, Thank you for your lovely email towards your time with us on Friday, 20th December. We agree with your view that 14Hills is indeed a beautiful restaurant, not only in terms of decor but also in terms of offering friendly service and excellent quality food for special occasions and any occasion. We wish you a Merry Christmas and a Happy New Year. We look forward to seeing you soon in 2025. Regards, 14H
   

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7. N

   Neil

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Oysters for starter were beautiful. Ribeye steak perfectly cooked
   

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8. d

   debbie

   Hertfordshire

   7 reviews

   5.0

   7 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great afternoon. Crab and beef wellington was amazing. Great service x
   

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9. P

   Paula

   Essex

   2 reviews

   5.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a table booked for 7.00pm and were lucky to be seated by the window with a fantastic view of Tower Bridge and The Shard. Having been to 14 Hills previously we know that the restaurant is beautifully decorated and added to this were some lovely Christmas decorations. I ordered the Sea Bream, which was outstanding. My partner ordered the Turkey dinner but unfortunately his food was luke warm and the meat quite tough. He complained and was offered an alternative which was quickly brought to our table. Overall an enjoyable evening and thankfully the complaint was dealt with quickly and professionally. Would definitely go back.
   

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10. B

    Blanca

    London

    1 review

    5.0

    1 review

    Dined on 15 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    The food was very tasty and worth it. The only aspect to improve is the noise. The music was too loud for normal conversation. It's a good idea to have music playing, but it can't be the protagonist element of the place. It looked more like a nightclub than a restaurant. Really friendly and attentive staff. I would recommend it to my friends and I would like to come back again!
    

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