Quattro Restaurant and Bar - Four Seasons Hotel

Review summary

1. E

   Edward

   San Francisco

   52 reviews

   3.0

   52 reviews

   Dined on 24 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Service was good but food was average. Good appetizers but main courses were disappointing. Came for a birthday which was unfortunately not acknowledged. Overall fell short of expectations.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 24 December 2024

   Dear Edward, Thank you for sharing your feedback. We're glad to hear that you enjoyed the service and appetizers. However, we sincerely apologize that the main courses didn’t meet your expectations and that your birthday was not acknowledged. We always strive to provide a memorable experience for our guests, and we truly regret that we fell short during your visit. Your comments are important to us, and we will address them with our team to ensure improvements moving forward. We hope to have the opportunity to welcome you back and deliver a better experience next time.
   

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2. OT

   OpenTable Diner

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited for a birthday dinner. We booked an indoor seat because it was cold, but the outdoor seat was already full term. The food was generally delicious and the service was satisfactory. It was a perfect evening except for the surprise that the family of the side table made a few loud noises in the middle. At first, I made a reservation at 6:30 a.m. by mistake, but I was so embarrassed because it was no-show.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 17 December 2024

   Thank you for your thoughtful review and for choosing to celebrate your birthday with us! We're so glad to hear that you enjoyed the food, service, and ambiance. We understand how the noise from the table nearby could have been disruptive, and we truly apologize for that experience. We'll make sure to keep this in mind to ensure a more peaceful environment for our guests. We hope to welcome you back soon for another memorable celebration!
   

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3. T

   Timothy

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thank you - an outstanding dinner. Most enjoyable on every level from service to food.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 17 December 2024

   Dear Timothy, Thank you so much for your wonderful review! We’re thrilled to hear that you had an outstanding dinner and enjoyed every aspect of your experience, from the service to the food. Your feedback truly means a lot to us. We appreciate your thoughtful mention of our ambiance, and we look forward to welcoming you back for another memorable dining experience.
   

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4. M

   Michael

   Philadelphia

   21 reviews

   3.0

   21 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Beware of the nuts they give you at the bar. Hidden within the grab and eat style nuts there are a couple of unexpected pistachios with the shells on. I and the customer next to me bit into a handful of nuts and almost broke a tooth. This should be changed immediately. There should be no shells in the mix. We were told by staff others had complained but no change was planned. Despite that the bar staff were delightful and knowledgeable and friendly and apologetic for the experience. It was an unusual off night for Quattro. I think they were understaffed. I had been there for lunch and it’s the exact same menu for dinner yet some of the dishes were prepared differently at dinner than what was described on the menu. The Gamberoni were tasty however the menu said arrabiata sauce and they came in a beurre sauce at dinner. It was odd and off night.
   

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5. M

   Michael

   Philadelphia

   21 reviews

   4.0

   21 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The salmon could not have been more fresh and delicious. Arturo is an outstanding waiter. Welcoming and remembers you when you return, attentive and friendly and there when you need him. And the room has a warm feel and is very comfortable.
   

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6. J

   Joseph

   VIP

   Memphis/West TN

   2 reviews

   2.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I took my family here for Thanksgiving dinner and was sorely disappointed. The food was OK, the service was lackluster, and the wine pairing was horrible. We had to remind our server that there was supposed to be a welcome cocktail, the red wine was poured in the white wine glass and the white in the red. The highlight of the meal was the Turkey and stuffing, as it should be, but no mashed potatoes?!? How do you have a Thanksgiving buffet without mashed potatoes? All together, we had a good time, but I would not do this again.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 2 December 2024

   Dear Joseph, Thank you for sharing your experience with us. We're truly sorry to hear that your Thanksgiving dinner did not meet your expectations, particularly regarding the service, wine pairing, and the absence of mashed potatoes. Your feedback about the wine service and the missing elements of the meal is important, and we will certainly review these areas with our team to prevent such issues in the future. We are, however, glad to hear that you enjoyed the turkey and stuffing, as we aim to make those highlights of the holiday meal. We truly appreciate your honesty and will use your comments to improve our offerings going forward. Thank you again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future for a more enjoyable experience.
   

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7. K

   Karen

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Thanksgiving meal was very disappointing, especially for the price. Turkey was very dry, no flavor. Gravy was bland. Soup was disappointing. Pasta was good but not what I was looking forward to on the holiday. Tiny salad, no other veggie at the buffet. Desserts were good. For the price I expected more carving stations and better taste entree. But it was decorated beautifully and service was great. I would add that normally the restaurant is excellent but I would not return on a holiday.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 2 December 2024

   Dear Karen, Thank you for taking the time to share your feedback. We are truly sorry to hear that your Thanksgiving meal did not meet expectations. We appreciate your honesty regarding the turkey, gravy, soup, and other elements of the meal. Rest assured, your comments will be shared with our culinary team as we are always striving to improve and provide the best experience for our guests. We're pleased to hear that the desserts, service, and décor were to your liking. However, we understand that the holiday meal did not live up to your usual experience with us. We truly value your continued support and hope to have the opportunity to serve you again during a regular visit. Thank you again for your feedback, and we hope to welcome you back soon for a more enjoyable experience.
   

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8. N

   Norma

   San Francisco

   30 reviews

   2.0

   30 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We spent 220 per person plus tax and tip for mediocre food. The main course for Thanksgiving was either roast pork, duck leg with prosciutto, or squash risotto. We’re Jewish and don’t eat pork. There was, however, sliced turkey at the buffet, but no gravy or mashed potatoes. The desserts were way too sweet, although the mini pecan pie was good and we made do with that. Over priced and disappointing
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 2 December 2024

   Dear Norma, Thank you for taking the time to share your thoughts on your recent Thanksgiving experience with us. We are truly sorry to hear that the meal did not meet your expectations, especially given the price. We understand your disappointment with the main course options, as well as the absence of gravy and mashed potatoes, and we sincerely apologize for any inconvenience this caused. We also regret that the desserts were not to your liking, although we're glad you enjoyed the mini pecan pie. Your feedback is invaluable to us, and we will certainly review our offerings to ensure a more satisfying experience for all guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.
   

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9. G

   George

   San Francisco

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Great food, highly recommend the restaurant
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on 2 December 2024

   Dear George, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the service and the food at our restaurant. Your recommendation means a lot to us, and we look forward to welcoming you back soon for another exceptional experience.
   

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10. C

    Charles

    VIP

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wondeful experience here last night with our two daughters at 5pm. The service and food and all of it was precious - very special! We feel blessed to live only 6 mins away from this wonderful place :)
    

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    Quattro Restaurant and Bar - Four Seasons HotelResponded on 2 December 2024

    Dear Charles, Thank you so much for your glowing 5-star review! We are thrilled to hear that you and your daughters had such a special experience with us. It’s wonderful to know that the service, food, and overall ambiance exceeded your expectations. We will certainly pass along your kind words to your server, and we truly appreciate you recognizing their efforts. It’s always a pleasure to hear that our guests feel at home, and we’re so fortunate to have you just a short distance away! We look forward to welcoming you and your family back soon.
    

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