Prince of Wales

Review summary

1. K

   Kieran

   Surrey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were initially welcomed by a lovely staff member, but unfortunately, the service later in the evening let us down. The second staff member who served us came across as very rude, made us and our group feel uncomfortable, and behaved unprofessionally in front of other customers. The food was nice, but the limited drink options (only Guinness available on draft) were disappointing and cut our evening short. Sadly, we didn’t feel as welcomed as we’d hoped and will likely try other venues in the future.
   

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2. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was excellent. Service was extremely polite but all over the place. Only two staff to cover bar & restaurant until after 3pm on a Friday just before Christmas. Didn’t manage the walk ins effectively, comes with experience I suppose. All that said, a lovely pub, great atmosphere and exceptional food.
   

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3. P

   Patrick

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   They have a truly great sticky toffee pudding. It’s better than the one in the mute swan and that one is damn good
   

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4. T

   Tom

   London

   2 reviews

   4.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great lunch but no gluten free bread/roll options was unexpected for a quality pub like this
   

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5. K

   Kathryn

   London

   7 reviews

   3.0

   7 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   In the past we’ve always had very good food at The Prince of Wales but this time 2 of us out of 4 people chose the roast lamb and the meat was mostly fat - the small amounts of meat that were there were impossible to cut due the the surrounding fat so we were very disappointed. We’ve never had a bad meal there before so hopefully it was a one off but if not you need to change your lamb supplier. Very disappointing.
   

   Prince of WalesResponded on 2 December 2024

   Hi Kathryn. Thank you so much for taking the time to leave us this review. I'm so sorry to hear that you did not enjoy your food on this occasion. Rest assured that your feedback will be shared and taken onboard. I do hope that this experience has not put you off our lovely pub and we hope to see you again soon. Warmest regards Sam
   

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6. C

   Carole

   Surrey

   1 review

   1.0

   1 review

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Oh dear. Busy busy busy. No service what’s so ever. Booked a table nobody came to service it So Went to the bar to order drinks. Bought them back to the table then Waited …… Went to the bar to order food…. Had to ask for cutlery before food came. Had to ask when food was coming. Food arrived (warm ish) Went to bar for more drinks. Asked for the service charge to be removed. Sorry. I know you’re busy but it’s Sunday afternoon. More staff needed.
   

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7. A

   Angie

   East Sussex

   1 review

   4.0

   1 review

   Dined on 1 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good service, good arrived fairly quickly, nice tasty food at reasonable price.
   

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8. LP

   LukeP

   Berkshire

   12 reviews

   3.0

   12 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   First time I’ve eaten at The Prince of Wales is rather nice place to eat, and meet people for a drink. Typical Sunday afternoon but still me and my friend enjoyed ourselves the food was rather nice no complaints about the food. I will be going back there again.
   

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9. I

   Ian

   London

   1 review

   5.0

   1 review

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super convenient car park, lovely helpful waiting staff, interesting menu and tasty food. They were super careful about allergies. What's not to like?
   

   Prince of WalesResponded on 14 October 2024

   Hi Ian Thank you for your lovely recommendation. We do have plenty of free parking for our pub guests!!! As with regards to allergens all of our team are trained and have regular refreshers. There is always a manger or Team Leader on hand to make sure or oversee any dietary requirements. We are so happy to read that you had a five star experience and we look forward to your next visit. Warm Regards Sam
   

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10. L

    Louise

    Surrey

    9 reviews

    3.0

    9 reviews

    Dined on 6 October 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    We’ve been to POW many times and normally fairly satisfied with the food and prices etc. Today not so much. My husband and kids had the beef roast which wasn’t great. Beef was very limited and quite fatty. Yorkshire puds were almost inedible, more like muffins, very doughy. Kids don’t eat kale and red cabbage (how many kids do?). So really they ate one slice of beef (lots of fat cut off), 2 small potatoes, half a carrot (which is all you get) and half a yorkie for £13.50 each. Mad. They had sticky toffee pudding for dessert, £5 each. It was very burnt and didn’t taste great. Ice cream was the best part. Roast chicken (that I had) was the only good meal unfortunately (apart from the yorkie). Not ideal for a birthday lunch with a bill of £120. We won’t rush back.
    

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