Michael's On East

Review summary

1. C

   Christina

   VIP

   Tampa

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Overrated, slow service, food quality at this level was as expected. Table set for wrong amount of people, no drink menu offered, delay in being greeted, delay in taking orders, drinks and food took forever to get to the table with every course of the meal. There are plenty of other places we could have dined and had a nice experience.
   

   Michael's On EastResponded today

   Hello Christina, We're truly sorry to hear about your disappointing experience at Michael's On East. It's disappointing to know that we didn't meet your expectations, especially in terms of service and food quality. We take your feedback seriously and will address these issues with our team to ensure better experiences in the future. We hope to have the opportunity to serve you again and provide a better experience. We will be reaching out to you personally to discuss a way to rectify the situation. Best Regards, The Management Team
   

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2. C

   Carlos

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This restaurant is overrated! The service was bad. It took a long time for them to bring our food. They were definitely understaffed. The food was not as good as described in the reviews. Very disappointing experience.
   

   Michael's On EastResponded today

   Thanks for the feedback, Carlos. We're sorry to hear that your experience at Michael's On East didn't meet your expectations. We take all feedback seriously and we're disappointed to hear about the long wait times and the service. We strive to provide excellent food and service, and it's clear we fell short during your visit. Your comments will be shared with our team as we continually work to improve. We hope for the opportunity to serve you better in the future. All the Best, The Management Team
   

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3. R

   ROMEO

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and excellent service. I can recommend time and time again
   

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4. b

   bill

   Tampa

   17 reviews

   2.0

   17 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Seated us in the lounge in a very dark booth with a wobbly table. I guess I should have asked to be reseated but the piano player in the lounge sounded good so I figured what the heck. My bad. The fish entree was not very good. Expected much better food quality for the money. I've had better meals at Applebee's.
   

   Michael's On EastResponded 4 days ago

   Hello bill, Thank you for taking the time to share your experience at Michael's On East. We're glad to hear that you enjoyed the piano player in our lounge, but we're sorry to learn that other aspects of your visit didn't meet your expectations. We take pride in our food quality and it's disappointing to hear that you found it not up to par. We will certainly take your feedback into account as we continuously strive to improve our food and overall dining experience. We hope you'll give us another chance to impress you in the future. Best regards, Michael's On East Management Team
   

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5. S

   Saleika

   VIP

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   In spite of a glitch in the computer system with the kitchen, our evening was quite delightful. It took a few minutes for our meals to arrive but our server and management were very accommodating. They kept us informed. The meals were nice size portions and very tasty. The lobster bisque was one of the best I have ever had. The bronzina was free of bones and the portion was sufficient for two meals. The Chilean Sea Bass
   

   Michael's On EastResponded 4 days ago

   Hello Saleika, We're delighted to hear that you had a delightful evening at Michael's On East! It's great to know that our team was able to quickly rectify the kitchen issue and that you enjoyed your meals, especially the lobster bisque and Chilean Sea Bass. Your kind words about our meals and service are greatly appreciated. We strive to provide a memorable dining experience for all our guests and it's heartening to hear we hit the mark for you. We hope to see you again soon! Best Regards, The Management Team
   

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6. L

   Lori

   VIP

   New York City

   31 reviews

   5.0

   31 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for the prix fixed Northern Italian dinner. It was so good, we thoroughly enjoyed our meal. Our server, Tamara, was very nice and friendly.
   

   Michael's On EastResponded 4 days ago

   Hey Lori, We're absolutely thrilled to hear that you had such a wonderful time at Michael's On East! It's fantastic to know that our Northern Italian prix-fixe meal hit the spot for you. We're also glad to hear that our server, Tamara, made your experience even better. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, The Management Team
   

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7. D

   David

   Tampa

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Katee provide us with excellent Service. And the food was delicious as always. We opted for the epicurean menu from northern Italy this time around. And we’re not disappointed
   

   Michael's On EastResponded 4 days ago

   Thanks for the feedback, David! We're thrilled to hear that you enjoyed our service and food. It's always a pleasure to provide you with the best dining experience possible at Michael's On East. We're delighted that you're satisfied with the epicurean menu from northern Italy. We look forward to welcoming you back soon!
   

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8. A

   Al

   Naples

   21 reviews

   5.0

   21 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ultimate fine dinning experience in Sarasota continues to help us celebrate our birthdays and anniversary with great food and excellent service.
   

   Michael's On EastResponded 4 days ago

   Thanks for the review, Al! We're thrilled to hear that you had a memorable dining experience at Michael's On East. It's always a pleasure to be part of our special occasions. We're glad that you enjoyed the food and found our service excellent. Your kind words truly mean a lot to us. We look forward to serving you again in the future!
   

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9. J

   Joan

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service are exceptional…. as usual. We were seated next to a side door being used by staff and patrons to access the outdoor seating area. Not only was the traffic annoying but every time the door opened, we got a gush of cold air (yes, Sarasota has its cold weather). We mentioned this to Freddie, our server, and within 5 minutes, he moved us to another table. He and the other team members are top notch. The food never disappoints us.
   

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10. C

    Colleen

    VIP

    Washington DC

    23 reviews

    5.0

    23 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Best food and service in town! Love the epicurean menu and the amazing cocktail list!
    

    Michael's On EastResponded 4 days ago

    Thanks for visiting us, Colleen! We're thrilled to hear that you love our food and service and our cocktail list. It's always a pleasure to serve a customer who appreciates our menu and takes the time to share their feedback. We're glad you consider Michael's On East the best in town. Looking forward to serving you again soon!
    

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