Mexican Sugar - Plano

Review summary

1. H

   Hannah

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the absolute perfect restaurant whether you’re celebrating or just want to go out to eat. The food here is delicious and the atmosphere is wonderful. Our server was very nice and made sure we had refills on our drinks and chips throughout the night. This location is very well managed! We loved our night out and can’t wait to come back! :)
   

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2. T

   Tam

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was ok. Food was delicious. Then we got the bill. We both had ranch waters that were described as having lime and salt. We were charged $12 for the cocktails and $6 for lime and salt. Obviously…we were not happy and the charge was removed.
   

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3. S

   Sydney

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The salsa here is perfect, and our waitress and drinks were great. Our only issue was at first it was a little cold in the back room, but after we started eating we didn’t notice it again. Would recommend
   

   Mexican Sugar - PlanoResponded 2 days ago

   Good Afternoon Sydney! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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4. D

   Dr. Billy

   VIP

   Dallas

   772 reviews

   5.0

   772 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a delightful lunch! Server Kevin was attentive and outstanding in every way. Finally met manager Jorge, who was so friendly and welcoming. Highly recommend this wonderful restaurant!
   

   Mexican Sugar - PlanoResponded 6 days ago

   Thanks for the review, Dr. Billy! It was so nice to finally personally meet you. Your high recommendation means a lot to us! We look forward to welcoming you back soon. Jorge Nuno General Manager Mexican Sugar Plano.
   

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5. K

   Kerstin

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our waitress rushed us. We ordered drinks and an appetizer. She immediately wanted our dinner order and we weren’t ready. She came back three times and we finally ordered. Dinner came quickly. When she cleared the plates, she asked about dessert. We said no, I still had more than half my margarita left and wanted to chat and finish it. She came with the credit card machine and that was it. In and out in less than 50 minutes. Have NEVER been this rushed ever.
   

   Mexican Sugar - PlanoResponded on 4 January 2025

   Hello Kerstin, We're truly sorry to hear about your experience at Mexican Sugar - Plano. It's always our goal to provide a relaxed and enjoyable dining experience for our guests. We understand how important it is to have time for conversation, and we apologize for any haste in your visit. We also regret the rushed feeling you had after your meal was cleared. We'll certainly take your feedback into account and work on improving our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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6. J

   Jason

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jenny, our bartender was fabulous. We had a great time sampling some new tastes with our favorite tequilas.
   

   Mexican Sugar - PlanoResponded on 3 January 2025

   Hi Jason, We're thrilled to hear that you had a fantastic time at Mexican Sugar - Plano! It's wonderful to know that our tequila selection was a hit and that our bartender made your experience enjoyable. We appreciate your feedback on the value, and we'll continue to strive for excellence in all aspects. Thank you for choosing us and for sharing your experience. Best, The Management Team
   

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7. D

   Dr. Billy

   VIP

   Dallas

   772 reviews

   5.0

   772 reviews

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very impressive to be recognized by manager Katie when I was at the bar. She’s a jewel. Standouts tonight were server Sofia and bar back Edwin. Both were hard-working and very friendly. Can’t wait to return!
   

   Mexican Sugar - PlanoResponded on 3 January 2025

   Thanks for the feedback, Dr. Billy! We're thrilled to hear that you had an impressive experience at Mexican Sugar - Plano. It's wonderful to know that our staff made your visit memorable and that you enjoyed the food and service. We appreciate your kind words and look forward to welcoming you back soon! Best regards, The Management Team
   

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8. D

   Diana

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group went for NYE dinner. The food was absolutely delicious , servers were attentive and we had a great time! Not our first time dining here and every time it’s great.
   

   Mexican Sugar - PlanoResponded on 2 January 2025

   Thanks for the review, Diana! We're thrilled to hear that you and your group had a great time celebrating NYE at Mexican Sugar - Plano. It's wonderful to know that our food and servers met your expectations. We appreciate your feedback and look forward to serving you again soon!
   

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9. L

   Leann

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been one of our favorites for at least six years!
   

   Mexican Sugar - PlanoResponded on 2 January 2025

   Thanks for visiting us, Leann! We're thrilled to hear that Mexican Sugar - Plano has been one of your favorites for at least six years. Your high ratings for our food, service, and value are greatly appreciated. We look forward to serving you many more wonderful meals in the future!
   

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10. D

    Doug

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went for new years eve dinner. No delay in seating. Great comfy seating. Fast friendly and knowledgeable waiter. Delicious food served at warm temp. Plenty of chips, salsa, and tasty queso dip. We'll be back again.
    

    Mexican Sugar - PlanoResponded on 1 January 2025

    Thanks for the feedback, Doug! We're thrilled to hear that you enjoyed your New Year's Eve dinner at Mexican Sugar - Plano. It's great to know that our comfy seating, fast, friendly service, and delicious food met your expectations. We're also glad you enjoyed our chips, salsa, and tasty queso dip. We look forward to welcoming you back for more enjoyable experiences!
    

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