Mexican Sugar - Plano

Review summary

1. D

   Dan

   VIP

   Dallas

   37 reviews

   3.0

   37 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Amazing food and absolutely crap service. First of all, the server gives us a sangria which was about 3 ounces. We asked him why it was so small and he said, “it was just a big glass”. I’m not a moron. Water was left without being filled most of the night and we asked our server for more chips which he never brought. We ended up asking another server for some and it was brought right away. Our server was dismissive, curt and inefficient. Even my kid said he gave us the “side eye”. Again, all of the food we had was amazing. Too bad they can’t hire better servers. Just destroyed our meal.
   

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2. M

   Melissa

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner (with reservations). We were seated quick, service was lovely, all food and drinks arrived fast. They were PACKED but we never waited for anything! Will definitely be our Christmas Eve dinner tradition spot!
   

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3. N

   Nicole

   Las Vegas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was so cute! It had amazing service and the ambience was perfect! The food was amazing and the drinks were top notch! This is a definite recommend and we will be back!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Hello Nicole, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the ambiance and service at Mexican Sugar - Plano. It's fantastic to know that our food and drinks met your expectations. We strive to provide our guests with a memorable dining experience and your recommendation means a lot to us. We can't wait to welcome you back for more amazing food and drinks! Best wishes, Jorge Nuno General Manager
   

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4. C

   Christopher

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go here every anniversary. The food and service is always second to none. They use the highest quality ingredients and everything is fresh and beautifully plated. We will be enjoying this restaurant for years to come.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Hello Christopher, We're thrilled to hear that Mexican Sugar - Plano is your go-to anniversary spot! It's wonderful to know that you enjoy our food and service. Your continued patronage over the years means the world to us. We noticed your rating on value and we assure you that we're committed to providing the best quality of food and service to match. We're looking forward to many more anniversaries with you! Best wishes, Jorge Nuno General Manager
   

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5. J

   James

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and location. The night was perfect!!
   

   Mexican Sugar - PlanoResponded on 17 December 2024

   Good Morning James! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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6. L

   Lucy

   Dallas

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellence service, ambiance and great Mexican food! We’ll be back soon!
   

   Mexican Sugar - PlanoResponded on 16 December 2024

   Good Morning,Lucy! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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7. C

   Carolyn

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Margs and shrimp tacos were tasty.
   

   Mexican Sugar - PlanoResponded on 16 December 2024

   Thanks for visiting us Carolyn! We're thrilled to hear that you enjoyed our Margaritas and shrimp tacos at Mexican Sugar - Plano. It's always a pleasure to serve guests like you who appreciate our food and service. We strive to provide a memorable experience for all our guests. We appreciate your support and look forward to serving you again soon! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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8. L

   Laura

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As a person from South Texas who has eaten A LOT of Mexican food, I can honestly say Mexican Sugar is my favorite! Service was excellent and ambiance was delightful.
   

   Mexican Sugar - PlanoResponded on 14 December 2024

   Hello Laura, Thank you so much for your wonderful review! We're thrilled to hear that Mexican Sugar - Plano is your favorite and that you found our service excellent and ambiance delightful. We take pride in offering a wide variety of delicious Mexican cuisine, and it's wonderful to know that we've hit the mark for you. We hope to see you again soon for another delightful dining experience! Best wishes, The Management Team
   

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9. G

   Gina

   VIP

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined on 11 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our server did not come to greet us or take our orders for about 15mins. We were about to leave but I decided to tap someone else and asked for a server as we were ready to order. The meal was great.
   

   Mexican Sugar - PlanoResponded on 11 December 2024

   Thanks for the feedback, Gina! We're thrilled to hear that you enjoyed the meal at Mexican Sugar - Plano. However, it's concerning to hear about your recent experience with our service. We strive to provide the best service to our guests and it's clear we fell short in this instance. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope to have the opportunity to serve you again soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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10. K

    Kristin

    Dallas

    8 reviews

    4.0

    8 reviews

    Dined on 8 December 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Margaritas were delicious, and our server was wonderful and attentive. We got chicken and carne asada fajitas; the chicken was delicious but the steak was so tough we couldn’t cut it with a steak knife. Pricing was comparable to other seated Mexican restaurants; the steak was our only disappointment-and that, even after sharing with our server there wasn’t a price adjustment for the inedible beef.
    

    Mexican Sugar - PlanoResponded on 9 December 2024

    Good Morning Kristin! Thank you for your review and for your kind words about our margaritas and service. We're thrilled to hear that you enjoyed your time at Mexican Sugar - Plano! We're sorry to hear about your steak, though. We always aim to deliver a great experience, and we're sorry if we fell short this time. We appreciate your feedback and will certainly look into this matter. We hope to have the opportunity to serve you again soon. Please ask for me next time you are around as i would love to make it up to you. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
    

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