$$$$Price: Moderate • Contemporary American • Richmond
Our server is Alyssa. Very friendly. One thing that stands out is she listened to the needs of her customer and tried her best on her own simple way to make it right. Example, whenever i go eat at Moxies, I always order my fave, White Choco Brownie; im a fan since 2005. So I know by heart, what it looks like, how the presentation suppose to looks like, texture, etc….. Since then, im disappointed coz Moxies makes it differ everytime. So I informed Alyssa that I would like my Whole white choco brownie w/ No Whip. And she ask me right away, “would u like to substitute that with ice cream instead?” I was suprised! I told her She is the only Server at Moxies who offer that to me. And I told her if she can make sure that the scoop of the ice cream is the actual original scoop for the “whole” brownie size bec i told her, sometimes I do get a size of the scoop like the “Bite” of brownie( whc is not suppose to). The only thing thats missing is the Mint leaf on top of the ice cream! (its missing! lol) Kudos to Alyssa! We had our lunch that time and looks like all the branch managers, senior leadership of Moxies wer there having a meeting so please Moxies, try your best to make the dishes on your menu To Look the same as the photos; so your customers wont get disappointed once they received their food (Expectation Vs reality). I remember way back years 2005/06/07 your Famous White brownie( whole) has 2 scoop of ice cream on the sides, and a whip;; and ur bite of brownie has 1 scoop—-(still now but smaller lol) maybe 2008/09 when recession happened, the scoop became One(lol). Again, not a biggie but thats how I remember it way back thats why Customers love it.
