LB Steak - Santana Row

Review summary

1. D

   Dennis

   New York City

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a very nice dinner. Waiter was attentive and easy going. Steak and Salmon were cook perfectly. When we arrived we commented how cold it was. They sat us next to the fireplace - thank you.
   

   LB Steak - Santana RowResponded today

   Hello Dennis, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your dinner at LB Steak - Santana Row. It's great to know that our attentive service and perfectly cooked steak and salmon made your experience enjoyable. We're also glad you appreciated the fireplace seating. We strive to provide our guests with the best possible experience and your feedback helps us do just that. We look forward to welcoming you back soon. Best, LB Steak - Santana Row Management Team
   

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2. S

   Stephanie

   VIP

   San Francisco

   69 reviews

   5.0

   69 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our gathering here! Several of our party were delayed and we really appreciated the patience shown to us. Food was excellent- the bone marrow and brussel sprouts were the stand outs of the meal for sure.
   

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3. J

   Jennifer

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my sons graduation today and the meal and service were spectacular! Everything was amazing. We will definitely be back! And omg those Brussel sprouts were the best!
   

   LB Steak - Santana RowResponded today

   Thanks for visiting us, Jennifer! We're thrilled to hear that you had such a wonderful celebration at LB Steak - Santana Row. It's great to know that you enjoyed our meal and service. We're especially glad that our Brussel sprouts hit the spot! Your kind words mean a lot to us. We look forward to welcoming you and your family back soon for more amazing meals and service. Cheers! LB Steak Team
   

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4. J

   Jason

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Roger is an innovator with a creative twist on every dish.
   

   LB Steak - Santana RowResponded today

   Hi Jason, Thank you for your kind words and for rating us so highly! We're thrilled to hear that our chef's creativity and unique dishes have left such a positive impression on you. We're committed to maintaining our standards and your feedback is valuable to us. We hope to see you back at LB Steak - Santana Row soon! Best regards, LB Steak - Santana Row Management Team
   

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5. C

   Chris

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and excellent service. Melanie critique is at the cost is very very high.
   

   LB Steak - Santana RowResponded today

   Thanks for the feedback, Chris! We're thrilled to hear that you enjoyed our food and service at LB Steak - Santana Row. We understand that our prices might be on the higher side and appreciate your honesty. We assure you that we're constantly working on our pricing to provide the best value to our customers. We look forward to serving you again soon. Best, The Management Team
   

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6. l

   luke

   San Francisco

   19 reviews

   2.0

   19 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I have enjoyed LB steakhouse in the past, so I was surprised at last night experience. I got the 12 oz New York strip and my wife got the branzino. I asked for my new you are strip medium rare and I got it medium. The branzino was really quite thin. It may just be the time of the year, but you can get the branzino just a couple doors down at meso, and it's plump and delicious. My steak was also quite thin, maybe a half inch thick at the most? Just not a good value.
   

   LB Steak - Santana RowResponded 1 day ago

   Hello Luke, Thank you for your feedback about your recent visit to LB Steakhouse. I apologize that we fell short of the standards you expect. I regret your New York strip steak was overcooked and thinner than expected. We pride ourselves on quality and will address this with our Culinary team to improve preparation and portioning. Regarding the Branzino, we appreciate your feedback on its thinness and flavor and will review for consistency. While I’m glad you enjoyed the mashed potatoes, I am sorry the brussels sprouts were sweeter than you preferred. We value your loyalty and regret letting you down. Please let me know when you plan to visit us next, so we can ensure you have the exceptional experience you've come to expect. Best wishes, Chris Evans General Manager cevans@lbsteak
   

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7. D

   David

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was decent. I ordered a lot of steaks family style for the table to sample several varieties and the kitchen refused to slice them. For the amount of money I dropped I’m surprised they couldn’t make it work. Nothing like making your party wait while you cut their steak in strips like they’re 5 years old. Probably not going back just for that lack of full service based on the price.
   

   LB Steak - Santana RowResponded 6 days ago

   Hello David, Thank you for sharing your feedback. While we’re glad you enjoyed sampling the steaks, we’re sorry to hear the service didn’t meet your expectations. We understand how frustrating it was to handle slicing the steaks yourself, especially given the price point. Your input is important, and we’ll address this with our Culinary team to improve future guest experiences. We hope you’ll consider giving us another opportunity to provide the exceptional service you deserve. Please feel free to reach out directly with any additional thoughts. Best wishes, Chris Evans General Manager
   

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8. V

   Vanessa

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place, amazing food, energetic ambience! Four stars because we waited 30 mins for our table despite our reservation, but made up with appetizers! Amazing restaurant+ service
   

   LB Steak - Santana RowResponded 7 days ago

   Hey, thanks so much for the wonderful review Vanessa! We're thrilled to hear that you enjoyed our place, food, and ambience. We apologize for the wait despite your reservation, but we're glad to hear that our appetizers made up for it. We're grateful for your high ratings and your kind words about our service. We look forward to serving you again soon! Best regards, Chris Evans General Manager
   

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9. R

   Rey

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding. All staff worked as a team and very attentive. My rib eye was low in flavor, was very fatty and chewy. I was disappointed in the quality of the rib eye. I have had better quality of USDA meat in other places.
   

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   LB Steak - Santana RowResponded 7 days ago

   Thanks for the feedback Rey! We're thrilled to hear that you enjoyed our service and that our team worked as a team to meet your needs. We're sorry to hear that our rib eye didn't meet your expectations. We take pride in our Ribeye and we're disappointed to hear that it didn't hit the mark for you. We appreciate your feedback and will certainly look into this. We hope to have the opportunity to serve you again soon .Best regards, Chris Evans General Manager
   

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10. P

    Paul

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on 11 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    The dishes are too salty, the mushroom side dish in particular.
    

    LB Steak - Santana RowResponded on 13 December 2024

    Hello, We're sorry to hear that your dining experience at LB Steak - Santana Row didn't meet your expectations. We appreciate your feedback on the saltiness of our dishes and the mushroom side dish in particular. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Chris Evans. General Manager
    

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