Kona Grill - Omaha

Review summary

1. S

   Shelly

   Omaha

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Juan was fantastic, and so was the food! We really enjoyed the special Thanksgiving meal and the attention we received from our server.
   

   Is this helpful?

   Report
2. M

   Michelle

   Omaha

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really good Thanksgiving dinner special! Pumpkin pie was amazing !
   

   Is this helpful?

   Report
3. J

   JIM

   Omaha

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall, our experience was a positive one. The noise level was just right as we were easily able to have a conversation. The lighting was also very good as we sat next to the windows on the porch. Our waitress was very attentive.
   

   Is this helpful?

   Report
4. M

   Mary

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We loved Kona but are now searching to find a new family restaurant. Arrived at 6 with reservations, we received our food at 7:15pm. The restaurant was at best, half full, and that’s being generous with a head count. Server got our drink order, but after that, we had to continually catch her attention for more drinks. It was like she was on the other side of the building and occasionally, would swing by our table. Not sure what happens in the food prep area, but there were more people there than on the floor, and still quite a wait for dinner. Restroom had no hand towels and appeared to not have been serviced in hours. Prices have increased exponentially and serving sizes much smaller. For the price, amount, value, and service, we are moving on.
   

   Is this helpful?

   Report
5. B

   Brad

   Des Moines

   4 reviews

   3.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Came in to my reservation a little early. No problems getting in. They encouraged me to sit in the heated bar area, which we have sat in before. Was a mistake to do, because our table was so sticky everything including us, stuck to it. Table is too small and not level. What appeared to be the manager was walking around, "you are cut, you are cut". In the mean time i have a table for 4 that was sitting there, no water, no drinks, no interface with anyone other than our hostess for over 10 minutes. We were discussing walking out and heading to Saltgrass, when we finally got some water. was another 10 minutes to get a michelob ultra and a lemonade. The service did slightly improve as dinner went on, but we did not get the complete sushi menu until we asked for it. This used to be my wife and I's favorite place in Village Point. It has now become a severely overpriced sports bar, but with lesser service. The place has slowly gone down hill the last 10 years, and this was the last straw for our family. It was one of the few places we could get sushi for those in the family who preferred that, yet others could still get a decent meal. On the hunt for a new place out west with Sushi and Steak.
   

   Kona Grill - OmahaResponded 6 days ago

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

   Is this helpful?

   Report
6. L

   Lonnie

   Omaha

   5 reviews

   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the check-in with the host, to our amazing server to the great quality of our meal this experience was 10/10 My stir-fry entree was incredible and for dessert the warm butter cake is delicious.
   

   Kona Grill - OmahaResponded 6 days ago

   Thank you for taking the time to leave such a thoughtful review! Our motto is Make Every Experience Exceptional, and I am so pleased we seem to have done our job! I will pass your note on to our team, I know it will make their day to read your review.
   

   Is this helpful?

   Report
7. T

   Tom

   Omaha

   1 review

   vip
   3.0

   1 review

   Dined on 4 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prices ridiculous for the environment. We had nice meal for 7 people but should not be fine dining prices as more of bar type experience.
   

   Kona Grill - OmahaResponded 6 days ago

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

   Is this helpful?

   Report
8. LM

   LisaM

   Omaha

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A young man was our server. He was so nice and friendly. The Philadelphia roll was great and the other sushi too, as well as my white wine. Unfortunately, we were seated by the kitchen and we could hear a lot of loud talking coming from there.
   

   Kona Grill - OmahaResponded 6 days ago

   Happy to hear the service and food we great! We will let the kitchen know to try to keep it down in the future. Thank you for coming!
   

   Is this helpful?

   Report
9. T

   Tina

   Omaha

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A bit expensive for what we got but it was still good.
   

   Kona Grill - OmahaResponded 6 days ago

   Glad to hear you enjoyed the food! Thank you for the review!
   

   Is this helpful?

   Report
10. S

    Stephanie

    Hawaii

    1 review

    3.0

    1 review

    Dined on 29 September 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Our food was delicious! Our serves was friendly, but not very attentive.
    

    Kona Grill - OmahaResponded on 2 October 2024

    Hey, thanks for your feedback. We're thrilled to hear you enjoyed the food at Kona Grill - Omaha! However, we're sorry to hear that our service didn't meet your expectations. We strive to provide friendly and attentive service to all our guests, and we'll definitely take your comments into consideration as we continually work to improve. We hope to have the opportunity to serve you again and provide a more memorable dining experience. Best, The Management Team
    

    Is this helpful?

    Report