Kona Grill - Gilbert

Review summary

1. I

   Ian

   Phoenix

   15 reviews

   5.0

   15 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy hour at Kona is the best. Great food and great service.
   

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2. S

   Stacie

   Phoenix

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The sushi was not as great as it has been in the past. We ordered specialty rolls and all of them were not good as they usually are. We were very disappointed especially for the price of everything. The soda was flat and we were not offered a replacement drink. The wagu fried rice was overcooked the steak was crispy. We asked if it was under management but the food was not as good as it used to be and the prices are ridiculously overpriced.
   

   Kona Grill - GilbertResponded 2 days ago

   Thank you for the review, Stacie. We're sorry to hear that your recent experience at Kona Grill - Gilbert didn't meet your expectations. We pride ourselves on our sushi and specialty rolls, so we're disappointed to hear that they were not as great as they usually are. We also regret that the fried rice and steak didn't meet your expectations. We appreciate your feedback on our food and pricing, and we will definitely take your comments into consideration as we continuously strive to improve our guest experience. We hope to have the opportunity to serve you better in the future. -Kona Grill Management
   

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3. M

   Maree

   Phoenix

   1 review

   5.0

   1 review

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Macadamia nut crusted chicken was delicious:-). Would order again
   

   Kona Grill - GilbertResponded 2 days ago

   Thank you for the 5 star review! We appreciate the feedback and look forward to seeing you again soon!
   

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4. V

   Vince

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was good and the service was solid. The prices were obscene. 2 kids and 2 adults (with 1 glass of wine and one draft beer) and it was $180. We haven’t eaten at Kona in a long time, so I can’t confirm they jacked up the prices for NYE, but an appetizer of edamame was $17. A rainbow roll was $25. I’ve eaten at nicer sushi restaurants that weren’t that expensive. Doesn’t surprise me the restaurant was half empty.
   

   Kona Grill - GilbertResponded 5 days ago

   Thank you for your feedback Vince! We are sorry to hear that we missed the mark, would love to learn more about your experience and how we can make this right! Ryan Jordan, Kona Grill Management, 480.417.4006
   

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5. N

   Nadia

   VIP

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   We did not end up staying for dinner because we came for sushi and we were informed that they had a very limited sushi menu because of the holidays which was not common for Kona Grill 
   

   Kona Grill - GilbertResponded 2 days ago

   Nadia, thank you for leaving us a review! Your experience is very important to us, we hope you will join us soon as we have our regular menu back and so that we may give you that 5 star dinning experience you deserve!
   

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6. S

   Sherri

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful New Year’s Eve early lunch. We sat on the patio. The weather was beautiful. The food was fantastic and our waiter was awesome.
   

   Kona Grill - GilbertResponded 2 days ago

   Thank you so much for the 5 star review! We appreciate your feedback. We hope you can join us again soon! Happy new year!
   

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7. A

   Alex

   VIP

   Phoenix

   7 reviews

   1.0

   7 reviews

   Dined on 27 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   The food was not as good as it used to be before
   

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8. T

   Tammie

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was Great she took her and was very friendly.
   

   Kona Grill - GilbertResponded on 27 December 2024

   Thank you Tammie for the great review and for coming in to celebrate with us! Alexis, GM
   

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9. B

   Brent

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 26 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was Christmas so I’ll give the staff a break. Way too expensive for the quality. Could have eaten better for the same money. Alswau considered Kona as midrange quality and price. Midrange food, elite price though…
   

   Kona Grill - GilbertResponded on 27 December 2024

   Hello Brent, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us didn't meet your expectations. We strive to provide a high-quality dining experience at Kona Grill - Gilbert, but appreciate you choosing us to celebrate christmas with. Thank you! - Kona Team
   

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10. W

    Wanjiku

    Indiana

    1 review

    2.0

    1 review

    Dined on 26 December 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5

    Understandably it would be busy only to order a Wagyu steak and after almost 45 mins bring you a full cooked, cold ribeye, with a sprinkle of what was supposed to be crab Oscar to be told they are sold out and I guess they decided to bring they wanted me to have. For $335 it was a great disappointment; we won't be dining there again!
    

    Kona Grill - GilbertResponded on 27 December 2024

    Hi Wanjiku, I'm sorry to hear that your experience with us wasn't up to par. We understand your disappointment and we're sorry for the inconvenience. I'd like to try to rectify this with you if you are able to reach out to me. Also, thank you for choosing Kona to celebrate your holiday with. Best, Alexis GM 480-417-4006
    

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