Kona Grill - Eden Prairie

Review summary

1. B

   Becky

   Minneapolis

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ordered beverages. Received beverages.  Drank  beverages. Food came out cold not once but two times we refuse to eat it. Talk to the manager told her how disappointed we were with cold food. Paid for our drinks and left.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Hi Becky, We would like to extend our sincerest apologies about your most recent dining experience. We try to make every experience exceptional and sometimes we fall short, we would like to hear more about your visit with us and hopefully try and make this right! We look forward to hearing from you!
   

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2. C

   Colleen

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They weren’t very busy but they forgot our starter dish of edamame and it seemed to take forever to get our meal. The food was tasty and the waitress was awesome so all in all it was a nice meal. The only other issue is it’s very expensive!!
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Hi Colleen, We are glad to heard you had exceptional service and food while dining with us! We apologize the starter never made it to you but would love to invite you back out soon so we can make sure you get that edamame you were not able to get! Thank you for the positive review!
   

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3. K

   Krystal

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so nice to have a date night out for dinner with my love on Christmas Eve. Thank you for being here for us! Everything was exceptionally good as usual!
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Thanks for the review, Krystal! We're thrilled to hear that you and your partner had a memorable date night at Kona Grill - Eden Prairie. It's always a pleasure to serve you and we're glad you enjoyed everything we've served up. We appreciate your kind words and look forward to serving you again soon!
   

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4. M

   Meggan

   VIP

   Key West

   17 reviews

   1.0

   17 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Poor experience. Went in for a birthday. No acknowledgment of her birthday. Table wasn’t set up when we got there, even tho we made a reservation online. Sat and waited up front to be seated for 10 minutes.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Thanks for the feedback, Meggan. We're truly sorry to hear about your experience at Kona Grill - Eden Prairie. It's unfortunate that we didn't acknowledge your birthday, and we understand how frustrating that must have been. We always aim to create a memorable experience for our guests, and it seems we fell short this time. Your feedback is crucial to us and we assure you that we will address these issues. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. S

   Sam

   Minneapolis

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very spendy for low quality food and service was none existent.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Hi Sam, we're truly sorry to hear that your experience at Kona Grill - Eden Prairie didn't meet your expectations. We strive to provide our guests with high-quality food and service, and we're disappointed to hear that we fell short during your visit. We take all feedback seriously and will use your review to improve. We hope you'll give us another chance to show you the quality we're known for. Thanks for your feedback. - The Management Team
   

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6. I

   Izzie

   Minneapolis

   1 review

   3.0

   1 review

   Dined on 18 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Unfortunately, I feel like the food has gone downhill. This used to be a place I really enjoyed going to, although it had been a while since I’ve been there. The chicken was dry and overcooked, and the avocado eggrolls weren’t crunchy like they had been in the past. The service is good, but the restaurant was kind of dull… Not a lot of patrons. I’m guessing the lack of customers has to do with the quality in the food and the cost of the food. Pricing is quite high for what you get. 
   

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7. J

   Jeff

   VIP

   Minneapolis

   19 reviews

   5.0

   19 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our server, Rowan, was exceptional! Will definitely be back.
   

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8. S

   Steve

   VIP

   Richmond

   31 reviews

   1.0

   31 reviews

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Outrageously poor experience. Thought it was a prank. We had scheduled a family dinner at Kona Grill. We had been to this location and one in San Antonio before so we thought we knew what we were getting into. We had to send back 3 dishes for different hairs in the food, uncooked rice, cold food, and did not receive a portion of our order. While the manager was kind and took a portion of the total from our bill, it was hardly enough to negate the awful dining experience we had. We will not be making a return trip to this restaurant
   

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9. D

   Debra

   VIP

   Minneapolis

   31 reviews

   5.0

   31 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is consistently good and they have a few irtems you cant get anywhere else. Their nacademia nut chop salad and avocado egg rolls are really special,
   

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10. k

    kati

    Minneapolis

    8 reviews

    5.0

    8 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Business dinner, hey hour is great, food and service were also very good!
    

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