JOEY Bentall One

Review summary

1. N

   Neetu

   VIP

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely dinner and felt comfortable being there with our kids. The food and service was great.
   

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2. V

   Vik

   Vancouver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We visited joeys last night and had a less-than-ideal experience, primarily due to the service. We had specifically booked a booth, but the one we were given was tucked away in a far corner. While there seemed to be plenty of available space, it would have been nice to be seated in a more comfortable, spacious area—or at least been asked about our preference. Throughout our visit, no one came to check on how our food or drinks were, which felt quite disappointing. It’s a standard expectation in dining to be asked for feedback, especially when something seems off. For example, we ordered an appetizer that had an unusual taste and was not enjoyable. We ended up leaving most of it untouched. Still, no one asked if there was an issue or if we needed anything else. This could have been an opportunity to ask for feedback. The drinks we ordered were not made correctly—mine had way too much ice, which diluted the flavor. Again, no one followed up to ensure everything was to our liking. The main course was good, thankfully, but the lack of attentive service throughout the meal overshadowed the food quality. A little more effort in customer care could have significantly improved the experience.
   

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3. S

   Shelley

   VIP

   Vancouver

   32 reviews

   5.0

   32 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent meal at Joey’s Bentall! Tried the cod for the first time, what a delicious dinner. I will be back just for the cod! The kids shared a cheeseburger and hubby had the katsu chicken salad, always delicious. The restaurant was busy, pre hockey game crowd. Our waiter Thomas G, was a star! He added to an already great meal, he was attentive in all the right ways, with a smile and a sense of humour.
   

   JOEY Bentall OneResponded 2 days ago

   Hi Shelley, Thank you for taking the time to write such a wonderful review! We are pleased to hear that you enjoyed the Oven Roasted Cod and over all food & service experience. Thank you for your kind words about Thomas! We look forward to seeing you back soon. Robyn Franklin Night Manager
   

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4. d

   douglas

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   amazing service, great food,,,,,so tasty !!! very consistent, high quality, love the new menu items
   

   JOEY Bentall OneResponded 2 days ago

   Hi Douglas, Thank you so much for the glowing review! We are thrilled to hear that you enjoyed the service and food. We can't wait to see you again soon! Robyn Franklin Night Manager
   

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5. T

   Taeseung

   Vancouver

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My steak was cold and grainy and the burger patty was too salty
   

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6. D

   Daryl

   Toronto

   29 reviews

   4.0

   29 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We arrived in time for happy hour. The food was good and the server friendly. It was just what we wanted. The room was very nicely decorated and comfortable.
   

   JOEY Bentall OneResponded 2 days ago

   Hi Daryl, Thank you so much for your feedback! We are happy to hear that you enjoyed the food and service. If you have any further feedback to provide to gain the 5th star, please do not hesitate to contact us directly. We hope to see you again soon! Robyn Franklin Night Manager
   

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7. V

   Victoria

   VIP

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All eight meals were delicious, great choices, and options for vegetarian. Place was near full with good vibe and music was pleasant and not loud so we could speak amongst the whole table. Prompt and friendly service. Meals came out quickly and we were able to finish in an hour and head to our event.
   

   JOEY Bentall OneResponded 2 days ago

   Hi Victoria, Thank you for the glowing review! We are thrilled to hear that you enjoyed our array of food options, service, and vibe. We hope to serve you again soon! Robyn Franklin Night Manager
   

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8. P

   Pamela

   Toronto

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Restaurant was “overbooked” and we had to wait a long time for a table. Staff graciously offered a free glass of sparkling wine to help pass the time
   

   JOEY Bentall OneResponded 2 days ago

   Hi Pamela, Thank you for your feedback. We apologize for the wait time to be seated, but are happy to hear that you enjoyed our complimentary bubbly at the door! Please reach out to me directly, and we'd love to have you in for another experience. Robyn Franklin Night Manager
   

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9. S

   Sandra

   Vancouver

   9 reviews

   4.0

   9 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Blacken chicken warm potato salad is so delicious and creative. Service slow but it is holiday Office lunch time and food came out hot.
   

   JOEY Bentall OneResponded 2 days ago

   Hi Sandra, Thank you for your feedback. We are thrilled to hear that you enjoyed the Blackened Chicken with our warm potato salad. We hope to see you again soon for a 5 star experience! Robyn Franklin Night Manager
   

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10. P

    Peter

    Vancouver

    13 reviews

    5.0

    13 reviews

    Dined on 18 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our small group of three absolutely enjoyed our meal at Joey Bentall One. Two delicious Chicken Clubs and one Sushi dish. The prices seemed fair and in line. The service by Rachel T was very professional and she was full of food recommendations and her personality was so positive. My only constructive criticism would be on check in at reception. A huge lunch line up and the reception is on iPads searching for your reservation and table selection. I think the method of check in needs to be streamlined, other than that, I recommend Joeys.
    

    JOEY Bentall OneResponded on 19 December 2024

    Hi Peter, Thank you for taking the time to leave your review! I am so pleased to hear you had a great experience with Rachel here at JOEY Bentall One. We will be sure to recognize her for her hospitality. I look forward to welcoming you back again soon! Madelyn Weilmeier - Guest Service Manager
    

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