J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington

Review summary

1. J

   John

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The level of service and food quality was very good and is consistent over decades.
   

   Is this helpful?

   Report
2. A

   Allison

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   One of the worst experiences I have ever had. We were seated 40 minutes after our reservation time, and with out much of a waiting area it was either wait arm to arm with strangers or outside in the cold. Also, the fire alarm was going off throughout the entirety of our meal. Food was good but I did not pay that much money to listen to the fire alarm. Nothing was done to compensate for the terrible time.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for the review. We're truly sorry to hear about your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We understand how frustrating it must have been to wait for your table and experience the fire alarm during your meal. We apologize for the inconvenience and assure you that we take your feedback seriously to improve our service. We hope you'll give us another chance to make it right.
   

   Is this helpful?

   Report
3. K

   Kristen

   Las Vegas

   13 reviews

   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The steaks were a little dryer than normal. The server basically told us he was busy and not to expect timely service out of the gate because he was sat right before us. He was good overall but that was off putting. They were out of spinach dip because a party ordered one per person the night before. The server didn’t realize we had multiple gift cards so he had to come back to the table, refund our credit card and then reapply.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for visiting us, KristenM. We're sorry to hear that your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington didn't meet your expectations. We strive to provide timely service and quality food, so it's disappointing to hear that we fell short in these areas during your visit. We appreciate your feedback about the steak and the wait for the spinach dip. We'll certainly take these points into consideration as we continually work to improve our services. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

   Report
4. L

   Lindsey

   Naples

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience. I selected through open table that we were celebrating an anniversary and they decorated the table ahead of time, which we thought was very cute! The steaks were cooked well and the food was tasty. We recommend. 
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Hi, Thank you for choosing J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington to celebrate your anniversary. We're thrilled to hear that you enjoyed our steaks and found our food tasty. Your kind words mean a lot to us. We're glad you had a good experience and we hope to have the pleasure of serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
5. M

   Mike

   Columbus

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very chaotic, out of control environment. 35 minute wait for my 6:00 reservation and then they sat us in the bar area. Not sure if this is normal or a fluke. Actual service was pretty good and the food was also good, but not as good as the price.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington was less than perfect. We strive to create a comfortable and enjoyable environment for all our guests, and we apologize if this was not the case during your visit. We're glad to hear that you found our food to be good, but we understand that the service and waiting times were not up to par. We will definitely take your comments into consideration as we continually work to improve our services. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
6. W

   Wh

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Mediocre food. Steaks don’t have a lot of flavor outside of the A1 sauce. Fire alarms went off for a long period. Bitter cocktails. So many better steakhouses in Columbus. Wouldn’t recommend
   

   Is this helpful?

   Report
7. T

   Tom

   Columbus

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was terrific. Food was excellent as always. Only negative is that a foursome was seated across from us and one of them was very loud. Better once their food was delivered.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for the feedback, TomM! We're thrilled to hear that you enjoyed your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We take pride in our food and it's wonderful to know that it met your expectations. We apologize for the noise from the other table. We appreciate your patience and understanding. We hope this experience won't deter you from returning. Thanks again for your kind words!
   

   Is this helpful?

   Report
8. T

   Tiffany

   VIP

   Columbus

   25 reviews

   5.0

   25 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Thanks for the birthday wishes . Food & Wine were great . Service was excellent
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 4 days ago

   Hi TIFF, Thank you so much for choosing J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington for your celebration! We're thrilled to hear that you had a great experience and enjoyed our Food & Wine, Service, and our birthday wish. We always strive to provide a memorable dining experience for our guests, and your feedback is truly appreciated. We look forward to welcoming you back for more special occasions! Best, The Management Team
   

   Is this helpful?

   Report
9. D

   Deborah

   Raleigh

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food is always amazing but sitting in the bar and sometimes there’s not enough servers, but everyone is always kind and it’s just great food
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for visiting us, DeborahW! We're thrilled to hear that you always enjoy our food at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We appreciate your feedback about the bar and the service, and we're always looking for ways to improve. We hope to see you again soon!
   

   Is this helpful?

   Report
10. S

    Steve

    VIP

    Columbus

    75 reviews

    5.0

    75 reviews

    Dined on 9 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Steak cooked as asked! Scallop dinner not hot but tasty as always. Friendly server & birthday acknowledgment was great! We rarely miss birthday dinners at J.Gilberts!
    

    J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 7 days ago

    Hey SteveC, we're thrilled to hear that you enjoyed your steak and scallop dish! It's wonderful to know that our team's efforts to make your birthday dinner memorable are appreciated. We're sorry if our scallop dish didn't meet your expectations, but glad we could make your experience enjoyable nonetheless. We look forward to your next visit at J. Gilbert's - Wood Fired Steaks & Seafood - Worthington!
    

    Is this helpful?

    Report