J&G Steakhouse Scottsdale at The Phoenician

Review summary

1. J

   Jake

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was all good except for our steaks were very under seasoned. It is quite a bummer to have such great cuts of steak and to not get the flavor you hope for. Our server was VERY slow. She was kind but I expect better, as we were waiting for our check for 20-30 minutes.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Jake, We sincerely apologize that your experience did not meet the high standards we strive to provide each guest. A long wait is certainly outside our commitment to exceptional service, and we understand how this would have been frustrating. We also regret to learn about dissatisfaction with the steak. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. We will address your comments to our culinary team. Thank you again for your comments, and we hope you will give us a second chance soon. Frank Armanetti General Manager
   

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2. M

   Michael

   Naples

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Very nice atmosphere. Service was very good. Food was way below average filet mignon 12 ounce very tough and chewy. Side dishes, or just average was very shocked with the quality.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Michael, Thank you for spending your evening with us. We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We hope you will give us another opportunity to provide you with the outstanding dishes for which we are known. Frank Armanetti General Manager
   

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3. G

   Geri

   VIP

   Phoenix

   30 reviews

   5.0

   30 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful. The service, the atmosphere and the food all superb.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Geri, Thank you for taking the time to leave a review. We are happy your overall visit was enjoyable, but we want it to be perfect. At J&G Steakhouse, we strive to exceed the expectations of our guests; therefore, we hope you will accept our apologies for the issues you have highlighted in your review and have shared your comments appropriately. Thank you for choosing us, and we hope you will give us another opportunity so we can make your next visit perfect! Frank Armanetti General Manager
   

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4. j

   joanna

   VIP

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food never disappoints. So happy the bone in filet is back on the menu.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Joanna, We are thrilled to hear that your dining experience with us was enjoyable. Our chef and the entire team are delighted to receive such kind words. It is wonderful to know that our efforts in crafting delicious dishes and providing excellent service resonate with our guests. Thank you for the kind review, and we hope to see you again soon. Frank Armanetti General Manager
   

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5. l

   lee

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent, lamb was a little over cooked. Otherwise, all our other plates were excellent.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Lee, We are delighted to hear you enjoyed your time with us at J&G Steakhouse. We appreciate your comments regarding the lamb preparation. This will be addressed with our team to see where we can improve our guest experience. It was a pleasure having you dine with us! Frank Armanetti General Manager
   

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6. E

   Emily

   VIP

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic, sophisticated dinner here. Gabe went above and beyond to make our experience wonderful. 10/10 recommend
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Emily, Thank you for your feedback on your visit to J&G Steakhouse! We are pleased to know we were able to create a memorable experience for you with our delicious food and drinks. We will make sure Gabe gets the recognition he deserves. Please come visit us again soon! Frank Armanetti General Manager
   

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7. A

   Amanda

   VIP

   Philadelphia

   34 reviews

   5.0

   34 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was beautiful! Perfect steaks, mashed potatoes to die for, choc cake was delish but very small. Our waiter was super informative and very friendly. I would highly recommend for your first night at the resort. Top notch!
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded today

   Dear Amanda, Thank you for the wonderful review of J&G Steakhouse! We are devoted to creating a memorable dining experience with our fresh food and enjoyable atmosphere, and we are happy to read that you loved your visit. Thank you for dining with us, and we look forward to welcoming you back soon. Frank Armanetti General Manager
   

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8. S

   Sandy

   VIP

   Philadelphia

   13 reviews

   5.0

   13 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience! Celebrated our 35th anniversary and and we were treated like royalty! Chris was our server and was so friendly and attentive. Can’t say enough good things about this place!
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 3 days ago

   Dear Sandy, We appreciate you for sharing that your anniversary visit to J&G Steakhouse was perfect in every way. We are pleased to know Chris did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. Thank you for including us in your plans, and we all look forward to seeing you again soon. Frank Armanetti General Manager
   

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9. S

   Spiros

   Las Vegas

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Love this place have been many times Most times experience was good. This time on New Year’s Eve which we have had many here not the first time ! It was disappointing. Booked in mid Nov for new years well in advance Had to still wait for a table over 30 min not acceptable! Staff is very pleasant as always and manager was very nice but steakhouse vibe was not up to its standard and very little staff to deal with the night. Seems like they had there C team on as the A &B team must have been out celebrating. Food was good but way too slow. Our server was a pleasant older lady but felt sorry for her as she looked like she was covering for a lot of tables so she could not service us properly or come by to check in on us and if we needed anything else. Because of there understaff C team our 9 pm reservation took till midnight to finish and pay and thus we missed our countdown to New years at a different location Cost for the who experience was not worth it as it was an $850 dinner for 4 and 3 hours to get through it Like I said this is not our first visit and we never experienced this disappointment before. Best to celebrate new years somewhere else next year if they can’t have there A team S
   

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10. k

    kevin

    Phoenix

    12 reviews

    5.0

    12 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great spot. Prettiest view in the Valley. I have never had a bad experience here and can't wait to go back!
    

    J&G Steakhouse Scottsdale at The PhoenicianResponded 4 days ago

    Dear Kevin, Thank you for dining with us and for taking the time to post such a generous review. We work hard to give our guests an exceptional dining experience; therefore, we are delighted to hear that your visit with us was excellent. We thank you again for the great rating and hope you will return in the near future! Frank Armanetti General Manager
    

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