Hugo's Frog Bar & Fish House - Naperville

Review summary

1. M

   Michael

   VIP

   Chicago

   23 reviews

   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall excellent experience!! Great food and service! Have not been here for about 6 years…fantastic lunch menu choices and very good portions. The desserts were divine.
   

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2. P

   Patricia

   Cleveland

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! Had a fun New Years Eve with my daughter. Highly recommend this restaurant.
   

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3. A

   Aubrey

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   My fiancé and I have been coming to Hugo’s for the last 7 years for Christmas Eve and our anniversary we have never had a bad experience until 12/24. We had a 6pm reservation and when we walked In it was so crowded we had no where to stand, we waited 15 minutes to be seated and my reservation was for indoor seating and we were at outdoor. After being seated it was another 15-20 minutes before a waitress came over. We ordered oysters the east coast for an appetizer, they were so small you could barely taste them. We ordered our entrees after about another 15-20 went by, I ordered the porkchop and potato and my partner the shrimp dejon. It took so long for our food to come out that I almost canceled our order (it was a little past 7:30 at this point). Bus boys were coming over and dropping off incorrect food or offering us mashed potato’s for our wait. When the food finally came my partners shrimp was cold and incorrect it was more like shrimp soup. His rice side was cold and hard as if it was scrapped from the bottom of a pot. We immediately asked for boxes and check. This was very disappointing for us as it’s not a cheap place we eat and we usually rave about how great it is. I’d like to give you guys another chance but at this point for the money we wasted on Christmas Eve I don’t think we will continue this tradition.
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 2 days ago

   Hi Aubrey, We are sorry to hear you did not have an exceptional time. I will be reaching out privately with my contact information. I would like to learn more about your experience.
   

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4. B

   Bethany

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   As we overheard the manager say, “we bit off more than we can chew.” Over crowded, understaffed. It took 45 minutes just to put an appetizer in. Once we ordered our meal for 3 people, we waited an hour for it to come with no communication from our server. This used to be one of our favorite restaurants. I think we are good on it for awhile.
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 2 days ago

   Hi Bethany, We are sorry to hear you did not have an exceptional time. I will be reaching out privately with my contact information. I would like to learn more about your experience.
   

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5. S

   Stephen

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hugo’s was packed last night. We were seated a few minutes late but we ended up in a booth. The server and staff did a great job with attention to detail. The staff was completely on game. The general manager stopped and chatted a bit despite an estimated 860 reservations for the night. The sautéed frog legs and escargot were prepared to perfection. We all ordered fish dinners with each cooked perfectly and served hot. All things excellent!
   

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6. R

   Robin

   VIP

   Chicago

   167 reviews

   3.0

   167 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service were good. The entry way to the host stand was chaotic and very irritating to deal with. There is no room to wait conveniently, so everyone is standing trying to avoid bumping into each other. Not sure why there is always this issue when we go there, doesn't make for a relaxing dinner experience.
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 2 days ago

   Hi Robin, Thank you for the feedback. I would like to chat with you about your experience. I will message you privately with my contact information. Thank you.
   

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7. M

   Marie

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We frequent the bar at Hugos but rarely dine in. We decided to treat ourselves for Christmas Eve this year and had a great experience. The food was delicious, came out hot, and was served at a perfect pace. We were given the time to enjoy the evening and not feel rushed. Our waiter, Sean, was amazing. We will request to be seated in his section next year!
   

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8. J

   Janet

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Christmas Eve and extremely busy, but our server was attentive and very professional. The food was great - with portions too big for me to eat, so there were wonderful leftovers for the next day. My steak was prepared perfectly and was served hot. Everyone at our table was very happy with the food, service and ambiance.
   

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9. K

   Kim

   VIP

   Chicago

   28 reviews

   3.0

   28 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Honestly, this was a disappointing visit. The raisin read was stale, the pumpkin risotto under the scallops was bland, and when Iwent to the restroom, someone took my 1/2 full vodka soda drink!
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 2 days ago

   Hi Kim, Thank you for the review on you last visit. I'm sorry to hear that you were not completely satisfied with our menu selections and appreciate you bringing it to our attention. I would love to chat more about your experience. I will send you my contact information privately. Thank you.
   

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10. D

    Dave

    VIP

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 1

    We were seated in an outdoor space that was enclosed and had heat lamps. This was not indicated when I made the reservation. Ruined the experience. Don’t book this restaurant unless you call and ensure you are seated in the dining room.
    

    Hugo's Frog Bar & Fish House - NapervilleResponded 2 days ago

    Hi Dave, Thank you for your feedback. I would like to chat with you about your experience. I will message you privately with my contact information. Thank you.
    

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