Hugo's Frog Bar & Fish House - Naperville

Review summary

1. JP

   JaniceP

   Chicago

   2 reviews

   vip
   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time. We will be back! Love the live music.
   

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2. J

   Jake

   Milwaukee

   6 reviews

   vip
   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick accommodation for a last minute reservation. Food and service were excellent!
   

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3. J

   Jeff

   Chicago

   18 reviews

   vip
   3.0

   18 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very noisy! Actually too noisy! Great service. Good food…
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 1 day ago

   We are sorry to hear you did not have an exceptional time. I will be reaching out privately with my contact information. I would like to learn more about your experience.
   

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4. R

   Ray

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding as usual! Service & food were great as always!
   

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5. R

   Rebel

   Chicago

   10 reviews

   vip
   4.0

   10 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   As usual, excellent. The only note is a small one. HF has changed their iced tea and it is awful.
   

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6. B

   Brian

   Chicago

   21 reviews

   5.0

   21 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal and wonderful ambiance and service!
   

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7. D

   Doug

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hugo’s never disappoints! It’s always been a favorite…
   

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8. R

   Randall

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as usual. Service was impeccable and food was prepared thoughtfully and to our high expectations. It was our anniversary dinner and the complimentary dessert made a strong impression on us. We will be back regularly.
   

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9. C

   Cindy

   Chicago

   43 reviews

   vip
   4.0

   43 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I am updating my initial review of our party’s dinner experience at Hugo’s one week ago based upon their recent follow up of my review. I was grateful that Hugo’s took the time to respond to me personally, showing great concern with the dining issues we experienced. Manager Jared B. was very apologetic, and earned our respect and gratitude for his efforts in making things right by us. We will definitely return to Hugo’s knowing that they truly care about their customers, ensuring that they have the best dining experience possible at their restaurant. Thank you Jared B! Cindy This was our second time dining at Hugo’s. We enjoyed our first experience so much that we decided to return to celebrate the birthdays of 2 people in our party. Appetizers we ordered were good, although the goat cheese appetizer could use slightly more cheese added to it. The steak entrees ordered by 2 people in our party was excellent. However, the captain’s platter I ordered to share with a family member was subpar. The seafood was obviously precooked and refrigerated for quite some time. It was obviously not freshly prepared. The amount of seafood served for the cost of the platter was disproportionate. In addition, some of the seafood served was raw, which was not specified on the menu. Huge mistake ordering the captain’s platter. Not worth the cost for the quality and quantity of seafood. Also, we indicated on our open table reservations that we were celebrating the birthdays of 2 people in our party. No acknowledgement whatsoever by the restaurant or wait staff of our guests special day. Very disappointed with Hugo’s, especially since the cost of our bill was just under $450.00 including gratuity for 4 adults.ha inceee
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 6 days ago

   We are sorry to hear you did not have an exceptional time. I will be reaching out privately with my contact information. I would like to learn more about your experience.
   

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10. B

    Bob

    Chicago

    9 reviews

    vip
    4.0

    9 reviews

    Dined on 16 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Hugo’s never disappoints. The whole operation is done smoothly, from checking in to receiving your meal. The menu is excellent. I had the old standby fish & chips, and it’s always great. My wife had the scallops and they were great also. The service is unobtrusive, but the servers all seem to be there when wanted. Be aware that on Fri and Sat nights, both the bar area and restaurant are very crowded and the noise level goes way up.
    

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