High Velocity - Indianapolis

Review summary

1. J

   Jamie

   Indiana

   34 reviews

   vip
   4.0

   34 reviews

   Dined on 12 August 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Found restaurant was closed and had to ask where to go. Told menu being served in OP. They didn't know how to check us in via open table. But. after all that, we had a lovely and tasty meal. Really nice server too.
   

   High Velocity - IndianapolisResponded on 19 August 2024

   Thank you for taking the time to leave us a positive review. I'm happy you had a fantastic experience with us after we fixed our issue with Open Table. We appreciate your business and hope to see you back at High Velocity when we re-open later this year.
   

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2. B

   Bill

   Indiana

   1 review

   vip
   2.0

   1 review

   Dined on 10 August 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I think this restaurant was getting ready for a remodel and the food/service was just not good. I’m sure under normal circumstances the experience would be much better.
   

   High Velocity - IndianapolisResponded on 13 August 2024

   We are indeed in the process of a remodel, and while we strive to minimize any impact on our food and service, it seems we fell short during your visit. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We appreciate your understanding and hope you’ll give us another chance to provide you with the quality experience we aim for when we reopen later this year.
   

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3. K

   Kathryn

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined on 10 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely terrible. They are apparently closing for renovations, but they ran out of items listed on the menu, took forever for service. The managers put service staff is terrible position to take reservations, let customers in and then not be equipped to handle it w upcoming shutdown.
   

   High Velocity - IndianapolisResponded on 13 August 2024

   We are indeed in the process of a remodel, and while we strive to minimize any impact on our food and service, it seems we fell short during your visit. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We appreciate your understanding and hope you’ll give us another chance to provide you with the quality experience we aim for when we reopen later this year.
   

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4. K

   Krista

   Indiana

   5 reviews

   3.0

   5 reviews

   Dined on 31 July 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good, we got the pretzels, dip trio and quesadillas. Service was slow and waitress didn’t check on us after delivering our drinks. Kitchen help brought us food and waitress appeared to only bring check when we were finished. Did not receive any plates so we had to eat over the trays the food was brought in. It was a busy evening and the bar was packed with only what looked like two servers. Our waitress was nice and we were understanding of what looked like an understaffed bar
   

   High Velocity - IndianapolisResponded on 13 August 2024

   We strive to deliver exceptional service that leaves a 5 star impact every time. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We look forward to the opportunity of hosting you again in the future.
   

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5. OT

   OpenTable Diner

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined on 7 July 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We made a reservation as we were eating before a concert at white river park. We were seated in a somewhat timely manner, had to wait in line for a bit until a hostess finally showed up. Once seated a server greeted us took our drink order as well as our appetizer order which were 2 appetizers. After our drinks arrived in a timely manner it went down-hill from there! We never received our appetizers nor did our server come back for quite some time we tried to flag down anyone and could not get anybody’s attention! We finally flagged down our server and we asked where are appetizers were and he said let me check and left again for quite some time! He later came back still with no food, nor had he even taken our dinner order yet, he said the “KITCHEN” lost our ticket for the apps??? He was not apologetic at all he then took our food order and another round of a drink order. Appetizers later arrived delivered by another server with no apologies on the extreme delay! The food arrived finally and one of the burgers was missing so 4 guest and 3 dishes arrived and the person who delivered the food was again not our server as he was know where to be found. We waited 10 minutes just to get someone attention to please check on the missing burger! Once again our server came back to the table after some co-worker found him and he said the “KITCHEN” lost our ticket for that burger. He was very rude and again NOT apologetic at all for this mix up! We clearly knew he was forgetting to put our order in and it was not the kitchen fault! After all of this not manager nor himself came over to check on us or apologize for the inconvenience as we were now late for our event! In addition we were charged for everything even though the server messed up our order and our dinner experience! We will not be back because of the very poor service!!!
   

   High Velocity - IndianapolisResponded on 9 July 2024

   We strive to deliver exceptional service that leaves a 5 star impact every time. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We look forward to the opportunity of hosting you again in the future.
   

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6. OT

   OpenTable Diner

   Indiana

   1 review

   5.0

   1 review

   Dined on 25 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a reservation that we were early for. They sat us immediately when we arrived. The atmosphere was fun. They have plenty of TVs with different sports on so you can watch whatever your interests are.
   

   High Velocity - IndianapolisResponded on 8 July 2024

   Thank you for taking the time to leave us such a positive review. I'm happy you had a fantastic experience with us. We appreciate your business and hope to see you back at High Velocity soon.
   

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7. OT

   OpenTable Diner

   Indiana

   4 reviews

   1.0

   4 reviews

   Dined on 21 June 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   To be fair they were very busy but my reservation was for 5:45 but did not get seated until 6:05. The kitchen was backed up so never even ordered food due to time constraints.
   

   High Velocity - IndianapolisResponded on 24 June 2024

   We strive to deliver exceptional service that leaves a 5 star impact every time. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We look forward to the opportunity of hosting you again in the future.
   

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8. SS

   SeafoodSteakLover

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined on 21 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated immediately, friendly service staff, and fun atmosphere for our family.
   

   High Velocity - IndianapolisResponded on 24 June 2024

   Thank you for taking the time to leave us such a positive review. I'm happy you had a fantastic experience with us. We appreciate your business and hope to see you back at High Velocity soon.
   

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9. CM

   CharlesM

   Indiana

   1 review

   5.0

   1 review

   Dined on 21 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and staff. Enjoy stopping here before an Indians game.
   

   High Velocity - IndianapolisResponded on 24 June 2024

   Thank you for taking the time to leave us such a positive review. I'm happy you had a fantastic experience with us. We appreciate your business and hope to see you back at High Velocity soon.
   

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10. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on 20 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Ariana was a great server in a challenging situation. We appreciate our hostess getting us in with our reservations when there was a long line of people trying to get seated.
    

    High Velocity - IndianapolisResponded on 24 June 2024

    Thank you for taking the time to give us such positive feedback. We appreciate your business, and we'll be sure to share with Ariana that they made your experience exceptional! We look forward to seeing you again at High Velocity soon.
    

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