Hart House Restaurant

Review summary

1. M

   Mark

   Vancouver6 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Gabriella ("G", was brilliant. She explained the three course meal and pairings to us, then delivered us a lot of super high quality food and new wines. We were very full and happy! Laura & Mark
   

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2. AJ

   AJ123 VIP

   Vancouver8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great restaurant with amazing staff and great food.
   

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3. L

   Linda

   Vancouver2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the Eat Burnaby experience and did the wine pairing. Was not disappointed. Great meal in a great old mansion. Loved it!
   

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4. M

   Melinda

   Vancouver1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hart House is a beautifully kept up restaurant and the food was good. The service was very good. I will recommend it to others and I will also come back.
   

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5. C

   Catt

   Vancouver9 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our lunch was amazing and our waiter was fantastic Ambience was wonderful until a group came and one had her dog on her lap. It’s unfortunate the restaurant is not able to ask for proof for a emotional support animal. I wish I could have for them. It soured our end of meal but not at all the restaurants fault. If it was actually a support animal then I apologize , but I believe an animal of support does not need to be held up at the table. Which showed with its outfit that is was likely not a support animal but someone taking advantage of the restaurant and belittling actually people who need this support. Adjustments need to be made so an establishment can ask for proof. Not everyone enjoys any animals fur floating around their food.
   

   Hart House RestaurantResponded 6 days ago

   Dear Catt, Thank you for your feedback and for bringing this to our attention. You are absolutely right—we do not allow dogs in the restaurant unless they are certified guide dogs. In this instance, a newly promoted manager made an error in judgment. We have since spoken to her to ensure our guide dog policy is fully understood and followed in the future. We truly appreciate your understanding and are glad to hear you enjoyed your lunch otherwise. We hope to welcome you back soon! Erkan
   

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6. OT

   OpenTable Diner

   London2 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were top notch. Nice playlist too
   

   Hart House RestaurantResponded 6 days ago

   Thank you so much for a lovely review! Erkan
   

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7. b

   bob

   Vancouver7 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful place to enjoy a great lunch. Very interesting options, and all delicious. And the best restaurants for ambience in all of Burnaby! The service was outstanding.
   

   Hart House RestaurantResponded 6 days ago

   Dear Bob, Thank you so much for the lovely review! Erkan
   

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8. L

   Lisa

   Vancouver6 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food in a cozy and elegant setting. Excellent service!
   

   Hart House RestaurantResponded on 25 February 2025

   Dear Lisa, Thank you for the lovely review! Erkan
   

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9. C

   Collins

   Vancouver1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Classic, heritage, original 1920s. Dinner divine and delicious. Pricey but worth it. Do the dinner for 2 choice for the perfect night.
   

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   Hart House RestaurantResponded on 25 February 2025

   Dear Collins, Thank you so much for your review. Erkan
   

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10. C

    Carolyn

    Vancouver8 reviews

    3.0

    Dined on 19 February 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    I heard so much about the Hart House but didn’t get the chance to dine there until recently when my friend took me there to celebrate my birthday. It was nice to dine in a historic heritage building. We had the grilled chicken supreme and seafood pot pie for lunch. We were told it would take 20 minutes for the food to be ready which was fine. The food was good and the seafood pot pie had plenty of seafood in it. The chicken was flavorful and tender. The service was ok. I was a bit disappointed as I had a great birthday experience with another restaurant when I indicated it was celebrating a birthday in the note when booking through OpenTable. I guessed I was expecting a similar type of experience here as I also indicated celebrating a birthday. There was no birthday well wishes from the staff at all. Maybe our table by the window was an indication they saw the note on the reservation.
    

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    Hart House RestaurantResponded on 25 February 2025

    Dear Carolyn, Thank you so much for choosing Hart House to celebrate such a special occasion. We are truly saddened to hear that we missed the mark in making your birthday feel as memorable as it should have been. We always strive to make birthdays special for our guests, and it’s disappointing to know that we fell short this time. We’re glad you enjoyed dining in our historic setting and that you liked the seafood pot pie and grilled chicken supreme. However, we sincerely apologize for not acknowledging your birthday properly. Your feedback is incredibly valuable, and we will make sure to address this with our team to improve future guest experiences. We truly hope you’ll give us another opportunity to provide you with the exceptional experience you deserve. Erkan
    

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