Hard Rock Cafe - Times Square

Review summary

1. L

   Loïc

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Our food was overcooked. When the manager came to address the issue, they didn’t really listen to our concerns but simply took our plates and left. Aside from that, everything else was fine.
   

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2. C

   Callum

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service, our waiter was amazing, he mentioned he was leaving a few days after our visit so we wish him all the best with his new adventure!
   

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3. C

   Colin

   Manchester

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Disappointing Experience at Hard Rock Cafe Times Square I recently booked a table for 10 people at Hard Rock Cafe Times Square 7 weeks prior to arriving, to celebrate my wife’s 50th birthday. Having dined at Hard Rock locations in London, Florida, New York, and France, we thought it would be a safe bet for this special occasion. Unfortunately, our experience was far from satisfactory. Upon arrival, despite having our booking, there was confusion about where to seat us. We were eventually led to a table with 9 seats and another separate table with 4 seats, which meant our group had to be split. This was disappointing and impacted the rest of the night for our family and friends. We asked several times to be seated together or to push the tables together, but due to the layout, this was impractical. The server was polite and provided good service, although I had to go and request the bill as we didn’t see the server after finishing our meals. Other tables around us received recognition for birthdays, but there was nothing for my wife, which further added to our dissatisfaction. When we eventually received the bill, there was a comment asking for feedback if we weren’t happy. I politely gave my feedback to the manager, who stated that they sometimes split parties unless specifically requested to be seated together. However, there is no way to request this on the app. His approach was to put the responsibility back on the customer, which I found extremely poor. We had already eaten our meal and paid the bill before giving the feedback, as the food was nice, as always from Hard Rock. I did not give the feedback for any gain, only because they invited it. Unfortunately, having tried Hard Rock for a special occasion and receiving such poor service that ultimately spoiled the vibe, I won’t be looking to book again. There are plenty of other options available that would put more energy into looking after their customers.
   

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4. M

   M

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grt place friendly helpful staff did not wait long for food or drinks
   

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5. L

   Lynnette

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time. The food was great. The service was supreme. HardRock never disappoints.
   

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6. D

   Dawn

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, we always do. Our server Chad was awesome great personality and service!!
   

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7. A

   Andrew

   Cincinnati

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, amazing location. Make sure you get a reservation or you will be waiting for 2 to 3 hours minimum.
   

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8. OT

   OpenTable Diner

   Mexico City

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nunca pasa de moda, buena atención y la calidad continúa siendo buena
   

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9. C

   Cynthia

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining experience! We were early and was taken to our table right away.
   

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10. E

    Elisa

    New York City

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Pues en general todo bien la verdad. Lo único que mi hijo pequeño pidió un THANKSGIVING Dinner Kids, que es como se pidió en la orden, y yo pedi una Hamburguesa Legendary u al verlo mi hijo se le antojo y cambiamos el plato. Y a la hora de pagar me cobraron el THANKSGIVING Dinner kids por la del adulto. La diferencia era de 12,95 del Kids a 39,99. En fin después de hablarlo lo único que hicieron es quitarme 10$, de vergüenza. Por eso el servicio de los camareros bien, la comida bien, pero el gerente ni me pronuncio.
    

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