Hakkasan Mayfair

Review summary

1. D

   Dawn

   VIP

   London

   57 reviews

   1.0

   57 reviews

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a terrible experience at this restaurant on Sat night. i booked a post theatre dinner with a reservation at 11.15. They accept reservations up til 11.30 I had my son and daughter with me. We arrived at 11.10 and were told to hurry up and order as the kitchen was closing, so we put in an order and ordered a drink. All of the food, starters and main courses arrived ten minutes later, with all the dishes piled on top of each other on the tiny table. The food quickly went cold as it was impossible to eat it fast enough. It was a cold mess! We were astonished at what happened. The waitress then brought our second round of drinks and three minutes later a bouncer dressed in a black coat walked up and told us to hurry up and finish our drinks. At this point i was disgusted and asked for the bill which was £368. I called over one of the staff who looked more like management. He asked for my receipt and went over to the till and was speaking to the bouncer and waitresses. He returned with some strange looking pot of desert in a bag and said sorry about that. He did not return my receipt either. it was all utter rubbish and we got up and left without the time to drink our second drinks. Hakkasan should not advertise late bookings on opentable as they do not wish to honour them. The night was an expensive insult’. I shall not be returning.
   

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2. N

   NA

   London

   1 review

   4.0

   1 review

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The service wasn’t very good , no one really helped
   

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3. H

   Helen

   London

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food Definitely get some cocktails too! Fantastic service
   

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4. J

   Jay

   London

   6 reviews

   5.0

   6 reviews

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the taste of Hakkasan menu £39 per head with a starter, main and dessert and being a vegetarian there was ample choice. Food was delicious and service was excellent.
   

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5. V

   Vanessa

   London

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from door to table and the chefs and waiters/waitresses. They did really well and accommodated my group with all our needs including their set menus. My group enjoyed and I’m happy they had a good experience in London on their visit from outside London. Five stars! 🌟
   

   Hakkasan MayfairResponded on 26 January 2025

   Dear Vanessa, Thank you for leaving such a kind review regarding your latest experience at Hakkasan Mayfair. We are delighted that you and your party were happy with our food and the quality of our service. We hope you return soon so we can provide you with another exceptional service and the opportunity to try more delicious dishes from our Menu. Kind Regards, Hakkasan Mayfair
   

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6. MP

   MichelleP

   VIP

   London

   11 reviews

   4.0

   11 reviews

   Dined on 23 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service a little tetchy.
   

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7. M

   Michael

   VIP

   Palm Springs

   263 reviews

   4.0

   263 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Cool vibe for a Chinese restaurant Just don’t expect to be seated anytime near your reservation time Got our table at 10 pm for a 9 pm reservation The food is average and service was a bit better Is it worth a return visit ? Not so sure
   

   Hakkasan MayfairResponded on 19 January 2025

   Dear Michael, Thank you very much for leaving such an honest review based on your recent experience at Hakkasan Mayfair. Our guests feedback is of great importance as it gives us insight on how to improve the standard of service we deliver. It is unfortunate to read that you did not enjoy the full experience. We hope this does not deter you from visiting us again in future. Kind Regards, Hakkasan Mayfair Team
   

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8. D

   Debbie

   Oxford

   1 review

   4.0

   1 review

   Dined on 18 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Did not like in the downstairs part if I’m honest. Took a while to get first drinks- but fine after they eventually came over. Food is excellent but they probably could have spaced out the dishes a bit more as got cold. Don’t get me wrong, this is a first class restaurant, but these are important details when parting with £200 per head.
   

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   Hakkasan MayfairResponded on 19 January 2025

   Dear Debbie, Thank you very much for leaving such an honest review based on your recent experience at Hakkasan Mayfair. Our guests feedback is of great importance as it gives us insight on how to improve the standard of service we deliver. It is unfortunate to read that you did not enjoy the full experience. We hope this does not deter you from visiting us again in future. Kind Regards, Hakkasan Mayfair Team
   

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9. M

   Macarena

   Hong Kong

   1 review

   5.0

   1 review

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mi sitio favorito del mundo mundial. La comida, el ambiente, el trato… perfecto.
   

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   Hakkasan MayfairResponded on 19 January 2025

   Dear Macarena, Thank you very much for your kind review. It is a pleasure to read that you enjoyed your experience at Hakkasan Mayfair. We hope to host you again soon so we can provide another exceptional service and to try some more delicious dishes. Kind Regards, Hakkasan Mayfair Team
   

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10. J

    Javier

    VIP

    Mexico City

    9 reviews

    5.0

    9 reviews

    Dined on 6 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and Music I try to attend every time I go to London
    

    Hakkasan MayfairResponded on 8 January 2025

    Dear Javier, Thank you for sharing your fantastic review regarding your recent experience at Hakkasan Mayfair. We appreciate you taking the time to share your thoughts with us. We are thrilled to hear that you thoroughly enjoyed your experience and hope to welcome you back soon. Kind Regards, Hakkasan Mayfair Team
    

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