Estéban Restaurant at Casa Munras Garden Hotel & Spa

Review summary

1. R

   Roger

   Montana9 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   This is my second visit here. The food is good and the service is great. It is a bit expensive for what you get. This most recent time I ordered the mussels and clams and there were only 10 mussels/clams and 3 of the mussels were empty - no meat. And there wasn’t any loose meat in the dish. So for a pretty expensive dish, 1/3 of the mussels were empty shells. How can they send out so few shellfish without checking that there is meat in them? I will not be back.
   

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2. A

   Adam VIP

   Seattle12 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We were seated on the patio which was lovely. Unfortunately we arrived at the same time as a large group and the kitchen got backed up. We waited almost an hour for appetizers, with no communication or explanation until it was too late. When we got our food, most of it was very good. The only exception was the calamari, which we’d pass on if we had to do it over. That being said, this isn’t a meal we’d choose to do over based on this experience.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded 4 days ago

   Dear Adam, Thank you for taking the time to share your review. We truly apologize for the challenges you encountered during your visit. As you indicated, the simultaneous arrival of a large group resulted in a delay. However, we hold ourselves to a high standard and aim to provide exceptional service in a timely manner. It is disappointing that we fell short of those standards, and we have addressed this with our team. We are glad you enjoyed most of the dishes you ordered, and we appreciate your feedback regarding the Coastal Calamari. We hope we have an opportunity to welcome you back during your next visit, allowing us to demonstrate our true commitment to hospitality and quality service. Sincerely, Anthony Vittaca Director of Food & Beverage
   

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3. V

   Virginia VIP

   San Francisco9 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The outdoor patio was the perfect setting for our large birthday celebration. The service , pitchers of drinks and tapas suited our party goers wonderfully.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 27 February 2025

   Dear Virginia, Thank you for the fantastic 5-star review. We're glad our dedicated team delivered excellent service during your birthday celebration. It is great to know you had a perfect dining experience on our beautiful outdoor patio and enjoyed the delicious tapas and cocktails. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Anthony Vittaca Director of Food & Beverage
   

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4. H

   Halina

   San Francisco3 reviews

   2.0

   Dined on 24 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disappointed with quality of the food and service at this price point. Calamari was just ok. Seafood paella was very salty with very little seafood for the $59 price...not enough for 2 people to share. Pizza was actually better. Had to ask for serving spoons multiple times for the shared dishes. Had to ask for water refills multiple times. We had multiple appetizers at first and decided to order several entrees. Expected to receive fresh utensils, but instead the sever took the used ones off our used plates, and placed them directly on the table (no tablecloth) for reuse. We were rather put off by this. Will not be returning.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 26 February 2025

   Dear Halina, Thank you for taking the time to share your review, as this is concerning to us. We truly apologize for the challenges you encountered during your visit. We hold ourselves to a high standard and aim to provide top-quality dishes accompanied by exceptional service. It is disappointing we fell short of those standards. Your feedback is important to us. We would like to learn more about your experience, as this will help enhance our services, refine our operational practices, and ensure we consistently exceed our guests' expectations. We will reach out to you soon to address your concerns so we may make things right for you. Again, we apologize and look forward to speaking with you. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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5. M

   Monte

   New York City1 review

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   One of our favorites to have Bruch with friends and family; However, the service was less than best today. Until next rime. Regards.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 25 February 2025

   Dear Monte, Thank you for taking the time to share your review. We're delighted to hear we are one of your favorite places to dine for Brunch, and we appreciate that you continue to choose our restaurant when dining in Monterey. We regret to learn that the service you experienced during your most recent visit did not align with our usual high standards, and we extend our sincerest apologies for this shortcoming. We have addressed your concerns with our team, as we are dedicated to delivering exceptional service consistently. We look forward to another opportunity to welcome you back on your next visit to Estéban Restaurant so that we may demonstrate our true level of hospitality and interest in serving you properly. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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6. J

   John

   San Francisco1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was Valentine’s weekend. The restaurant seemed unprepared. We ordered from the menu rather than the Valentine’s Day special. Our server forgot to put our dinner entrees in and it took over 30 minutes between our appetizer and our dinner. Plus they only brought one entree and it was 10 minutes before the second appeared. From the looks of things we weren’t the only unhappy couple. Not planning on returning, there are plenty of other places to eat in Monterey.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 19 February 2025

   Dear John, Thank you for taking the time to share your review. We truly apologize for the challenges you encountered, especially during a special Valentine's weekend. We hold ourselves to a high standard, and our goal is to provide top-quality dishes in a timely manner accompanied by exceptional service. It is disappointing we fell short of those standards. Your feedback is important to us. We would like to learn more about your experience, as this will help enhance our services, refine our operational practices, and ensure we consistently exceed our guests' expectations. We will reach out to you soon to address your concerns so we may make things right for you. Again, we apologize and look forward to speaking with you. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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7. m

   michelle

   San Francisco2 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Lovely ambiance especially outside. Food was just meh which was very disappointing especially given the prices
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 18 February 2025

   Dear michelle, Thank you for taking the time to share your review with us. We are pleased to learn that you had an overall enjoyable experience dining on our outdoor patio. Your candid feedback regarding the food is appreciated, as it provides valuable insights that contribute to our continuous efforts to enhance our menu and maintain competitive pricing. We have communicated your observations to our team to ensure we consistently deliver a satisfying dining experience for all our guests. We certainly hope this does not deter you from dining with us in the future, and we have an opportunity to welcome you back during your next visit to Monterey. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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8. B

   Betsy VIP

   Hawaii15 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were 100% perfect. My husband and I celebrated Valentine’s Day at Esteban, and we enjoyed it every bite. Servers were attentive, checking in frequently to make sure we were doing fine. We will return! 
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 18 February 2025

   Dear Betsy, Thank you for the outstanding 5-star review. We're delighted to hear that our staff and flavorful dishes exceeded your expectations and that you and your husband had a memorable Valentine's experience dining at our restaurant. We have shared your positive feedback with our team, and we look forward to welcoming you both back during your next visit to Estéban Restaurant. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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9. C

   Chris

   Las Vegas6 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Valentines experience. Everything was delicious. Thank you for the great time.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 18 February 2025

   Dear Chris, Thank you for the terrific 5-star review. We're glad you had a wonderful Valentine's experience dining at our restaurant and enjoyed the delicious dishes. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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10. v

    vicky

    Central Coast4 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We’ll be going back! The food was great, and the service was the best
    

    Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 18 February 2025

    Dear vicky, Thank you for the wonderful 5-star review. We're glad our staff provided excellent service, and you enjoyed our delicious dishes, especially during Valentine's Day. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Anthony Vitacca Director of Food & Beverage
    

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