Engawa Restaurant

Review summary

1. M

   Michael

   London

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Decent sushi, but outrageously expensive. The have stopped doing they're bento style lunches, which were the main recent I used to eat there.
   

   Is this helpful?

   Report
2. I

   Ilayda

   London

   2 reviews

   2.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service and food quality unfortunately changed, which is very sad to see. I would certainly expect more quality service and food compare to value. Shame I was looking forward to go back. There were many downsides, i hope they improve it.
   

   Engawa RestaurantResponded 3 days ago

   Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time.
   

   Is this helpful?

   Report
3. S

   Stephen

   London

   1 review

   3.0

   1 review

   Dined on 14 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The restaurant is a bit small and guest couldn’t seat comfortably. Tight spacing and it is totally different from what you saw from the web site. Food was average and honestly my friend and I were expecting a bit more on the Omakase menu. We were still hungry after having the main. Staff was very nice and very helpful which made us feel welcome.
   

   Engawa RestaurantResponded 3 days ago

   Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We’re working to resolve the issue as quickly as possible by managing booking times also discussing about how we can improve. Thank you for your feedback.
   

   Is this helpful?

   Report
4. K

   Karl

   Sacramento

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a wonderful meal and a wonderful experience!
   

   Engawa RestaurantResponded 3 days ago

   Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
   

   Is this helpful?

   Report
5. F

   Federico

   London

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing omakase experience! The food was excellent and the staff really kind. We will come back again.
   

   Engawa RestaurantResponded 3 days ago

   Thank you for your review! We are so glad to hear that you enjoyed omakase and the front desk staff were friendly and helpful. We hope you had a pleasant experience with us and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
6. A

   Alessia

   London

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely sublime! The attention to detail and to the execution of their dishes guarantees a one-of-a-kind experience that will be remembered and cherished. Thank you for yet another beautiful evening
   

   • 

   Is this helpful?

   Report
7. M

   Maria

   Greater Boston

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The presentation of the food was spectacular and was equally as delicious! The wait staff was very attentive and excellent at making recommendations.
   

   Is this helpful?

   Report
8. N

   Natalie

   London

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant with very special customer care and service outstanding food quality but pricey .
   

   Is this helpful?

   Report
9. K

   Khaliun

   Indiana

   1 review

   1.0

   1 review

   Dined on 11 October 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had £140 per head Omakaze however, there was a hair in the wagyu tartare. As my friend was visiting, I did not want to ruin her experience so I did not make a scene however, for how much it is, there should be better quality management. When showed them the hair, they gave us fresh beef tartare - but we had already eaten some of that £££ hair-infused beef tartare. Would not go back at all.
   

   Is this helpful?

   Report
10. J

    Jezreel

    London

    1 review

    5.0

    1 review

    Dined on 3 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is banging super good especially the uni wagyu roll!! The service is 100, the staffs are really friendly and they helped me to celebrate my boyfriends birthday!
    

    Is this helpful?

    Report