El Centro D.F. - Georgetown

Review summary

1. v

   vivian

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! Loved Nicola as a server! Great guy!
   

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2. OT

   OpenTable Diner

   Las Vegas2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time at El Centro. The food came out quickly and was delicious! We had great service and an overall fabulous experience.
   

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3. i

   indira VIP

   Washington DC11 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love Mexican and the food was great! I had chicken nachos, tortillas soup and pork shank. The soup was a little salty but other than that, everything was great and the service was amazing by Winnie!
   

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4. A

   Antonio VIP

   Washington DC3 reviews

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service was immaculate but what ruined the experience was a hefty rat scurrying down the tables onto the walls and onto the ceiling. Ruined the appetite unfortunately.
   

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5. D

   Dan

   Washington DC1 review

   2.0

   Dined on 20 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The service is really pouring slow. There weren’t that many food options and the food wasn’t that great unfortunately it was a very disappointing experience.
   

   El Centro D.F. - GeorgetownResponded on 21 February 2025

   Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We strive to provide excellent service and flavorful food, so we’ll definitely look into the speed of service and menu offerings.
   

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6. T

   Tim

   Washington DC6 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Ceviche was not fresh. Foul smelling. Delivered apps and two minutes later brought the main course - poor timing.
   

   El Centro D.F. - GeorgetownResponded on 21 February 2025

   We're really sorry to hear about your recent experience with us. Freshness and quality are our top priorities, and it’s clear we fell short in this case. The issue with the ceviche and the timing of the dishes is definitely not up to our standards. We truly appreciate your feedback and will address these concerns with our team immediately to ensure we’re delivering the best possible experience. We hope you’ll consider giving us another chance, as we strive to make improvements from every guest's experience. Thank you for bringing this to our attention.
   

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7. K

   Kevin

   Washington DC3 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We've eaten here many times and the food itself is usually quite good. However, the last two visits have been disappointing in that most of the dishes have come out cold. Last night one of our two mains was completely cold to the touch. BOTH of our beans and rice sides were also cold. After sending the main and side back, the main came back warm (not hot) and the side was again cold. Really unacceptable for a nice valentines dinner out. Could have overlooked it as a one-off, but it happened to a group of us 3 weeks ago. With all the great eating options around GTown this takes El Centro out of our rotation.
   

   El Centro D.F. - GeorgetownResponded on 21 February 2025

   We truly apologize for the experience you had during your recent visits. Serving warm and fresh food is something we take great pride in, and it's clear we fell short during your dinner. Your feedback is incredibly important, and we are taking immediate steps to ensure this doesn’t happen again. We understand how disappointing it must have been, especially on such an important occasion like Valentine’s Day. We would love the chance to make it up to you and have you back to enjoy the quality meal and service that you deserve. Please reach out to us if you'd be open to discussing this further. We appreciate your loyalty and hope to restore your trust in our restaurant.
   

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8. J

   Joseph

   Washington DC1 review

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The server was courteous, the service was quick and the food was very tasty. The tables were a bit crowded together but a very good choice for casual dining
   

   El Centro D.F. - GeorgetownResponded on 21 February 2025

   Thank you for your feedback! We're so glad you enjoyed the food and service. We're sorry to hear that the table arrangements made your experience less than perfect. We’re always looking to improve, so we'd love to hear more about what we can do to make your experience even better next time, considering you left us 3 stars. Any suggestions on what we could do to provide you with a 5-star experience?
   

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9. N

   Nancy

   Washington DC2 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Winnie is the beta of the best!!! From the moment and came to the table, she greeted us with a smile and mentioned her name. We enjoyed the food and the margaritas very much.
   

   El Centro D.F. - GeorgetownResponded on 21 February 2025

   Thank you for your kind words! We’re thrilled to hear that Winnie provided such great service and that you enjoyed the food and margaritas. We’ll be sure to pass along your compliments to her! We look forward to welcoming you back soon!
   

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10. C

    Clay

    Washington DC2 reviews

    5.0

    Dined on 14 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went there for the nachos specifically and we were not disappointed!! Great service, and great experience!
    

    El Centro D.F. - GeorgetownResponded on 21 February 2025

    Thank you so much for the kind words! We're thrilled that the nachos lived up to the hype! It was a pleasure having you, and we're glad you enjoyed the service and overall experience. We can't wait to welcome you back!
    

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