Departure Restaurant and Lounge

Review summary

1. S

   Stevie

   Los Angeles1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love departure! Great views, food, cocktails. Perfect place to take folks from out of town to see the city.
   

   Departure Restaurant and LoungeResponded 2 days ago

   Thank you, Stevie! We’re so glad you love Departure and appreciate you highlighting the views, food, and cocktails. It’s an honor to be your go-to spot for showing off the city to out-of-town guests. We look forward to welcoming you back again soon! Warm regards, Departure Manager
   

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2. J

   Jayson

   Portland1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been my first time back in almost 8 years! I took my best friend here for her birthday as a night cap, and everyone from the front of house to the patio staff were super welcoming, friendly, and accommodating. The food and drinks were great, as it always has been what I expected from so long ago. And thank you for helping make her birthday extra special! I'll be sure not to wait that long to visit again!
   

   Departure Restaurant and LoungeResponded 2 days ago

   Thank you, Jayson! We’re honored you chose to return after so many years and to celebrate your best friend’s birthday with us. It’s wonderful to hear that our team made you feel welcome and that the food and drinks lived up to your expectations. We look forward to seeing you again much sooner next time! Warm regards, Departure Manager
   

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3. J

   Jeremy

   Philadelphia466 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique decor, good food and good service. Good cocktails and excellent views.
   

   Departure Restaurant and LoungeResponded 2 days ago

   Thank you, Jeremy! We appreciate you taking the time to share your experience. Glad you enjoyed the unique decor, food, cocktails, and of course, the views! We look forward to welcoming you back again soon. Warm regards, Departure Manager
   

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4. K

   Kimberly VIP

   Tampa7 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent variety, I would return next time I’m In Portland
   

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   Departure Restaurant and LoungeResponded 2 days ago

   Thank you so much for your 5-star review! We truly appreciate your support and are thrilled that you had a great experience with us. We look forward to welcoming you back again soon! Warm regards, Departure Manager
   

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5. J

   Jocelyn

   Portland3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Jason was a fabulous server and all staff were friendly and helpful
   

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6. J

   Joyce

   Portland1 review

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was good, service could be better given the caliber of restaurant and dining experience that they aim for. FOH staff like runners and bussers were amazing. Server disappeared a couple of times, and time between ordering drinks and ordering food was far too long. For the amount of money that was spent, I could go elsewhere. One thing to note; there is an undisclosed 8% fee even for small parties, complete surprise. In conclusion, I was underwhelmed.
   

   Departure Restaurant and LoungeResponded on 26 February 2025

   Dear Joyce, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet expectations, especially regarding service timing. While I’m glad to hear you enjoyed the food and found our runners and bussers to be amazing, I understand that every part of the experience should reflect the standard we aim for. I do want to clarify that we do not have an 8% charge for any parties, large or small. If you were mistakenly charged, that is absolutely something we would want to correct. Please feel free to reach out with your check details, and we’d be happy to look into it and make it right. We appreciate your visit and your honest feedback. We hope you’ll consider giving us another try in the future! Best, Departure Manager
   

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7. R

   Rick

   Portland2 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great and everything was delicious
   

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8. g

   goldie

   San Joaquin1 review

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The online menu had the Valentine’s Day special menu as $55 a person which is why my husband & I booked dinner there. But when we got there our waitress said that the online pricing is old and that it’s actually $70 a person. I would have thought they would at least honor it since it’s on them that it’s not updated. I wouldn’t have booked a reservation had I known the price difference. It also took 45 mins just to come back after getting our drinks to get our actual order. We ended up ordering off the regular menu and the portions were extremely small for the price. Also the seating situation is not ideal there are no private 2 person tables.
   

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9. E

   Eva

   Miami2 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We went for valentines day 2025. Since 2021, we have visited the restaurant every year and always loved the ambience and food, specially the large selection of vegan options. However we were very disappointed in this visit and doubt if we would come back. -Service: Portland as a whole has a lower quality of service compared to other states, so given this I would say the service is still good. Staff is very friendly, however at all our visits they have forgotten or taken very long in bringing some drinks/dishes. This time they forgot one of our drinks. -Food: This was the biggest disappointment! First we noticed a change in the menu, where vegan choices were reduced. I'm not sure if there was a change in the chef, but overall taste/quality is down. I'm not sure who thinks putting a huge chunk of boiled/unseasoned beet in a sushi roll is a good idea. The Tom Kha soup had around 3 pieces of vegetables, and then the broth is poured at the table from a glass pitcher (I know its an effort for better presentation, but did not translate. The broth was room temperature and the arrangement in the plate was not attractive enough for this choice). -Ambiance: The restaurant is beautiful, specially with the views of the city. However, lighting in some tables is very annoying (lights are pointed directly to your eyes) and tables are too close to each other. We could definitely hear everything the two tables beside us were talking about which wasn't very romantic for valentines day. Given these points, the price point - quality ratio is just not worth it anymore.
   

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10. L

    Leslie

    Los Angeles2 reviews

    2.0

    Dined on 15 February 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 5

    Service was not bad. Food started good with crunchy crab roll, then went down progressively as the kimchi fried rice was sent out, then the steak and cod. 5/10
    

    1 person found this helpful