Crown & Anchor - Hamilton Princess & Beach Club

Review summary

1. P

   Patrick

   Caribbean

   1 review

   vip
   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good food, service especially trying to get the cheque was slow
   

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2. B

   Beverley

   Ottawa

   2 reviews

   4.0

   2 reviews

   Dined on 28 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent food and service. It was a little too cool in the room.
   

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3. AG

   AmandaG

   Alabama

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service! They are knowledgeable and accommodating with allergies.
   

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4. M

   Mark

   Caribbean

   2 reviews

   4.0

   2 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fernandez was great at making sure we had plenty of water and our drinks never got low before coming over and asking if we were all set. My fiancé ordered the lamb and it was cooked so good it melted in your mouth. I got the Chicken Masala which was very tasty as well. The presentation of the food on the plates was very elegant and being able to eat and look in the harbor was amazing. We also stayed for Breakfast and had zero complaints there as well. The service and staff throughout our entire stay was just so generous and friendly, we really felt like they were truly happy to serve us and we were blessed to have them.
   

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5. J

   Joshua

   Hertfordshire

   2 reviews

   4.0

   2 reviews

   Dined on 10 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I’ve been here several times and on a couple of occasions, service has been really poor and you struggle to get served. Last night however they were brilliant and our waiter Gernard was awesome. Very attentive, super friendly, efficient and helpful! A great waiter! Beautiful setting and always a great ambience outside
   

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6. J

   Julie

   Las Vegas

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 9 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Yuri our server was immepcable pre empting everything we needed in advance with a fantastic attitude even though his area was extremely busy!
   

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7. A

   Audrey

   Caribbean

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always a lovely experience Delicious Food , wonderful staff
   

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8. C

   Chanel

   Caribbean

   1 review

   3.0

   1 review

   Dined on 22 September 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Great service but food is not great unfortunately and for the price can't see great value
   

   Crown & Anchor - Hamilton Princess & Beach ClubResponded on 26 September 2024

   Thank you for your taking the time to provide us with your feedback. It would be greatly appreciated if you have a moment to share your concerns. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is feedback like this that we learn from and use to continually improve the quality of our services.
   

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9. B

   Bradley

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined on 11 September 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was solid but not great. Our server brought us drinks and took our food orders and never came back. Other staff brought food and took our plates. Nobody refilled our water. Nobody asked if we wanted another drink. After 10 minutes sitting with no plates or drinks in front of us I asked the host to flag down our waiter so we could cash out.
   

   Crown & Anchor - Hamilton Princess & Beach ClubResponded on 17 September 2024

   Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
   

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10. J

    Jack

    Columbus

    2 reviews

    1.0

    2 reviews

    Dined on 31 August 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Took over two hours to get our food with little remorse from management. Disappointed
    

    Crown & Anchor - Hamilton Princess & Beach ClubResponded on 17 September 2024

    Thank you for your taking the time to provide us with your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is feedback like this that we learn from and use to continually improve the quality of our services.
    

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