Craftsman Row Saloon

Review summary

1. R

   Roger

   VIP

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I a bacon cheeseburger that was better than I expected. Washed it down with a vanilla milkshake. My daughter got the grilled cheese and she liked it . She considers herself a bit of a grilled cheese connoisseur. We came two Wednesdays before Christmas and the place was jam-packed but it was a great atmosphere and the decorations are splendid. It seemed like everyone who stepped through the door was immediately in a joyous mood. I guess it’s the ambience of the place.
   

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2. A

   Amber

   VIP

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food at Craftsman Monroe was amazing! The ladies and I had such a great time—we got burgers, and everyone absolutely loved the milkshakes. The only downside was that we missed out on trying a couple of the seasonal drinks since they ran out, but everything else was perfect. Such a great spot for photos too!
   

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3. J

   Julia

   New York City

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The food and atmosphere were amazing as always! However it was noticeably understaffed in the week before Christmas. The staff that were there were great but you could tell they were doing it all.
   

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4. J

   Jolly

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good food! Very busy but service was great regardless and they apologized for the wait.
   

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5. E

   Eric

   Houston

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   20% gratuity was added to bill. Not very good service and definitely not worth the charged gratuity. Ambience was amazing and food was really good.
   

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6. C

   Colby

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   My sister , niece, and I had a great experience at craftsman row saloon the host was very welcoming as soon we walked in the door. I didn’t know I have to make a reservation but once I did she got us a table right away. The food and drinks were great. We had two milkshakes ( s’more than good and Santa’s cookies ) it was huge we didn’t even finish it. The ornaments greeting and snow globe spritz was okay I didn’t like it as much. Burgers, fried pickles and sweet potatoes were a hit . We’ll definitely be back especially for the milkshakes.
   

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7. S

   Sheea

   VIP

   Philadelphia

   21 reviews

   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve dined here on many occasions throughout the year, but the holidays are special! They go all out with decor and festive menu options and the staff is generally very helpful. It’s fun to take pics and share a little holiday joy.
   

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8. c

   colleen

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   They have a cute nitch idea with milkshakes and decorations. Unfortunately terrible service. Only ordered burgers and french onion soup. Burgers came out before soup, there were no utensils, seasonings. The person who brought out a drink seemed offended when I asked for utensils and napkins. But our server was no where to be found and barely checked on us after they took our order.  We sat with empty plates waiting for drinks for at least 10 minutes. Food was ok. But who wants french onion soup brought out before your entree. A 20% gratuity was added for a table of 3- so that made more sense as to why service was not good when we saw that One and done. 
   

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9. A

   Angela

   VIP

   Philadelphia

   20 reviews

   4.0

   20 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Atmosphere is obviously really fun for the holidays. We had a reservation and were sat right away. Service was slow. Good was good but you’re definitely not there for the food. So sad at the poor service even tho our server was really nice. Obviously the whole restaurant was super busy which I assumed backed up the kitchen.
   

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10. J

    John

    Philadelphia

    8 reviews

    5.0

    8 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The holiday decorations are what makes this place so special. Food is very good and some dishes and drinks are served in a holiday spirit.
    

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