Craftsman Row Saloon

Review summary

1. R

   Raymond

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   If you wanna place with great ambiance to soak in the holiday spirit, this is your place. Food was good but the vibe was what did it for us. I think it’s a yearly tradition that’s started this year.
   

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2. GM

   GettingMyBrunchOn

   VIP

   Philadelphia

   20 reviews

   3.0

   20 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   It was busy so understandable, the server was going
   

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3. L

   Laura

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   My friend and I had revelations for 12:15 today and was seated right at 12. We were so excited to be there as this was our first time. Ordered drinks right away then ordered food around 12:15. Around 12:30, Marie our waitress who actually never told us her name but we found on the receipt, asked if we wanted to order but we already did and she says “oh yea”. By 1:00 we asked about our food and were told that it’s coming. Around 1:15, I got my 4 tiny chicken fingers. This was over an hour later. Yet I didn’t get my fries and my friend did not get her sandwich until 15 minutes later. So we sat there not eating with one another. I also never received my fries. This was an extremely simple order and it took an over an hour to get our food. At this point we asked for our check and to cancel the fries. At no point did we get any apology for the terrible service. We literally watched all the people who walked in with us get their drinks, food, and desserts, and leave before we even got our food. I cannot believe this type of service is acceptable. Even if we got a simple “I’m so sorry for the food delay” or anything like that, it would have been a better experience to feel that we were valued as customers. Marie seemed to care less about how long this all took and never even came to see if things were ok. I understand it’s a just time, but showing that you somewhat care what what’s going on could have made the difference. The fact that you are required to pay a 20% gratuity tip is actually ridiculous for the service we received and being a party of two. We could have complained to a manager but honestly we were so upset and disappointed about this experience, we just wanted to leave. Please do better.
   

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4. N

   Nicole

   Philadelphia

   7 reviews

   1.0

   7 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Horrible loud,Soo small actually claustrophobic Food was fair and drinks were ok, would never go back.
   

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5. K

   Kristy

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Such a fun atmosphere especially during the holidays! Food and drinks were good and we will definitely be back!
   

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6. ET

   EileenT

   Atlantic City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great holiday experience. The entire place was beautifully decorated for Christmas. Food and seasonal cocktails were great. Over the top milkshakes for kids were thoroughly enjoyed by my grandchildren. Staff were wonderful too. Kudos to Crafsman Row for the ultimate holiday experience It is truly a place you should visit.
   

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7. E

   Edward

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great holiday experience. Everyone was wonderful and the atmosphere is stellar. Food and seasonal cocktails were excellent
   

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8. K

   Kristin

   VIP

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Don’t go for the food or “holiday” drinks. Both options were below average BUT, if you want to have a beer in a fun, festive atmosphere, this is the place. They were out of a bunch of draft beer but seemed to have bottles and cans.
   

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9. D

   Debbie

   VIP

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Went for the Christmas decorations and they sat us in a cubby next to the bathroom and kitchen. Sat there looking at a dirty kitchen. I made the reservation a month ago and when I asked to be moved, they told me other people have a reservation. I said so did I but they wouldn’t move us
   

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10. M

    Margie

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    Decorated beautifully with fun Christmas music. However, it's so loud you cannot have a conversation with the people beside you. Food was good, but nothing deserving a repeat visit. Our server was happy, polite, and efficient.
    

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