Copper Canyon Grill - Gaithersburg

Review summary

1. R

   Rebekah

   Washington DC

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Waitress knowledgeable and professional!! We had a great time!
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We’re honored by your 5-star rating. Thank you for choosing us!
   

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2. S

   Shane

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   One of our “go to” restaurants. Family has enjoyed CopperCanyon for many years. Food never disappoints. Service is usually spot on and we really like the team approach.
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We truly value your 5-star rating. Your support means the world to us, and we eagerly anticipate welcoming you back for another dining experience!
   

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3. n

   nahid

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, great service, great food & great Martini.
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   Thank you for your 5-star rating. We greatly appreciate your support and we look forward to you dining with us again!
   

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4. J

   Joseph

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food at a good price. Nice restaurant ambiance. Friendly service.
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We’re honored by your 5-star rating. Thank you for choosing us!
   

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5. T

   Tony

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a great experience with Copper Canyon and Glenwood restaurant group. Consistent food quality and taste, we always enjoy the professional staff and service.
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We’re honored by your 5-star rating. Thank you for choosing us!
   

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6. A

   April

   Washington DC

   103 reviews

   vip
   5.0

   103 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and exceptional service. Food is always fresh, proper temperature, presented promptly and generous portions.
   

   • 

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We truly value your 5-star rating. Your support means the world to us, and we eagerly anticipate welcoming you back for another dining experience!
   

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7. L

   Liz

   Washington DC

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere. The food is terrific. Our server Richard was amazing. He was attentive, friendly & made great recommendations.
   

   • 

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We truly value your 5-star rating. Your support means the world to us, and we eagerly anticipate welcoming you back for another dining experience!
   

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8. L

   Lisa

   Washington DC

   103 reviews

   3.0

   103 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   I had made reservations on Open Table for a round table for 6 people for the porch area. When o got to the restaurant, it was very crowded and extremely loud. The hostess said that we were going to be in a booth even though I asked for a round table. She proceeded to inform me that they did away with table s of 6 or more and that tables only fit 5 people. Really? So we had to squeeze in a booth with the 6 of us. It was very difficult to carry on a conversation. The waitress also had a hard time hearing out orders. The food was okay. If what the hostess says is true about not being able to seat more than 5 people, I’ll have to reconsider this restaurant when I have other meetings. The cornbread is amazing!
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   Thank you for your feedback. We apologize for the inconvenience you experienced with the seating arrangement and the noise level. We understand that these factors can significantly impact the dining experience. We'll investigate the information provided by the hostess regarding the seating capacity of tables. We strive to accommodate our guests' preferences and will take steps to ensure that future reservations are honored. We appreciate your positive comments about the cornbread. We're glad you enjoyed it. We hope to have the opportunity to provide you with a better dining experience in the future.
   

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9. B

   Brian

   Washington DC

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandan and our Food runners Logan were amazing! provided the best service!
   

   Copper Canyon Grill - GaithersburgResponded 2 days ago

   We’re honored by your 5-star rating. Thank you for choosing us!
   

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10. D

    Dorothy

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on 9 November 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    This location and the ambiance are especially inviting, so we chose to dine with you two times. Today, November 9, 2024, was the second disappointing experience at this restaurant. Making a reservation for a table absolutely doesn't matter. My reservation for 1:30 for a table *(not a bench) was not honored. Finally, a little after 2:00 a table was set in the walkway next to the windows. Although the service (Mila) was exceptionally good and the food OK, I don't think I'll return to this restaurant, nor recommend it. For the first disappointing experience, our children reserved a table for lunch for eight (8) people to celebrate our 60th wedding anniversary, but when we arrived, we were told that tables could not be put together to accommodate us. How could we be assured of a reservation specifying the time (e.g., 1:30) and place (four-season patio or Lake House) at your restaurant, if we should choose to try one dining there one more time? A reply would be sincerely appreciated.
    

    Copper Canyon Grill - GaithersburgResponded 6 days ago

    We sincerely apologize for your experience at our restaurant. Your feedback is invaluable to us as we strive to provide exceptional dining experiences for all our guests. We understand your frustration with the reservation issues and the inconvenience caused. We are committed to addressing these concerns and taking steps to prevent such incidents from happening again. To discuss your experience further and explore potential solutions, we kindly request that you contact our General Manager directly at (240) 631-0003. They will be able to provide personalized assistance and ensure that your concerns are addressed promptly. We value your patronage and hope to regain your trust and provide you with a memorable dining experience in the future.
    

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