CityRange Steakhouse Grill-Spartanburg

Review summary

1. D

   Dana

   Charleston

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Alex was our server and she was excellent, checking in appropriately without being considered “hovering”, being thorough with our orders, keeping our drinks filled, and graciously boxing up our leftovers.
   

   CityRange Steakhouse Grill-SpartanburgResponded 1 day ago

   Dear Dana, Thanks so much for dining with us this holiday season and the wonderful review. We love delighting guests and hope you'll come back to see us again for more delicious food and warm hospitality. Sincerely, Debbie Atkins, marketing team
   

   Is this helpful?

   Report
2. L

   Laurie

   Charleston

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I have eaten at City Range previously, and the service and food has always been excellent. However, this time we arrived for our scheduled reservation, with our out-of-town guests (and our gift cards purchased specifically for that purpose), to find that the restaurant was CLOSED. I am pleased that the restaurant treats their staff well and gives them time off--but they should not be taking reservations for times that they are not open! We had to drag around to several more places before we found someplace for brunch, which was not a good look for us or for Spartanburg. Amended: David at City Range contacted me immediately after I let them know about this issue, and was very apologetic. He has offered to seat us and our guests for free, and to "grovel in person" at that time. I will not be able to take advantage of this offer for some time, but I have raised the review from 1 star to 3 based on previous experience and his immediate response.
   

   Is this helpful?

   Report
3. D

   Darren

   Western NC

   10 reviews

   5.0

   10 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Alex was very sweet and courteous. The food was delicious and I will be returning
   

   CityRange Steakhouse Grill-SpartanburgResponded on 1 December 2024

   Dear Darren, Thank you for dining with us, the wonderful review and kind words that have been shared with the team. We love delighting guests and look forward to serving you more delicious food on your next visit. Sincerely, Debbie Atkins, marketing team
   

   Is this helpful?

   Report
4. D

   Dana

   Charleston

   1 review

   5.0

   1 review

   Dined on 4 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We experienced the best service from staff in a very long time. Customer service has fallen by the wayside unfortunately for the majority of respondents. We were pleasantly surprised and impressed with the service we received here. Along with wonderful tasting food this made our evening better than expected. Customer service always makes the decision if we return to an establishment.
   

   Is this helpful?

   Report
5. S

   Stephanie

   Charleston

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful lunch! Stopped in to grab a bite before a movie, and it was great!! Food was great, portion was perfect and the waiter was GREAT! Will definitely be added to our date night rotation!!
   

   CityRange Steakhouse Grill-SpartanburgResponded on 11 November 2024

   Dear Stephanie, Thanks so much for dining with us and the wonderful review. We love what we do and look forward to serving you more delicious food on your next visit! Sincerely, Debbie Atkins, marketing team
   

   Is this helpful?

   Report
6. J

   James

   Chicago

   7 reviews

   1.0

   7 reviews

   Dined on 1 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This used to be a very nice place with authentic, chef-prepared dishes. However, our last couple of visits have been very different experiences. Now it's more like Cracker Barrel food covered in a sauce with a French name. The service ok, but not what we used to receive and not what you would expect at a place that looks and charges like a nice restaurant.
   

   Is this helpful?

   Report
7. P

   Patricia

   Charleston

   4 reviews

   3.0

   4 reviews

   Dined on 24 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Unfortunately, I picked the chili and I really didn’t like the flavor at all. The salad was great. The service was very good.
   

   CityRange Steakhouse Grill-SpartanburgResponded on 30 October 2024

   Dear Patricia, Thank you for dining with us and the honest review. Our chef-inspired menu has a range of options and we hope you'll return to enjoy some of our other offerings, along with our warm hospitality, during this holiday season. We appreciate the opportunity to serve you. Sincerely, Debbie Atkins, marketing team
   

   Is this helpful?

   Report
8. K

   Kelly

   Raleigh

   9 reviews

   5.0

   9 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a surprise find on a recent trip! We sat on the outside patio and it was so peaceful. The atmosphere is very relaxing. The food was exceptional. We really enjoyed dinner and the portions were fantastic. We were especially lucky to have Landon wait on our table. He was personable, efficient, helpful and went out of his way to make sure we had a great experience. We would definitely recommend this restaurant to everyone!
   

   CityRange Steakhouse Grill-SpartanburgResponded on 30 October 2024

   Dear Kelly, We're delighted you discovered our locally owned restaurant! Thank you for the wonderful review and kind words for the team, which I've shared. We love what we do and invite you back for more delicious food and warm hospitality when your travels bring you to Spartanburg again. Sincerely, Debbie Atkins, marketing team
   

   Is this helpful?

   Report
9. J

   Jenee

   Charlotte

   1 review

   2.0

   1 review

   Dined on 20 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Had a reservation on Sunday at 1. Ordered food at 115. I had the salmon and shrimp with mashed potatoes and broccolini. My mother got the basic burger. We got our food at 235. The bacon on my mom’s burger was not fully cooked and was soggy. My salmon was dry and overcooked. Because we had somewhere to be at 3, we got our food boxed to go before it came out of the kitchen. If we had looked at our food before we left, we would have just said forget it. The most upsetting thing about it is that they had brunch going on which is buffet style so the kitchen should have been able to make out simple orders fairly quickly. We traveled from Charlotte and were really looking forward to our time here but I can assure you, we will not be back.
   

   Is this helpful?

   Report
10. M

    M

    VIP

    Charleston

    12 reviews

    4.0

    12 reviews

    Dined on 18 October 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The food was good, but not great as it once was. The first bread loaf was crispy, like it’d been reheated too long, with the inside a little dried out. The second better, still a little crisp on the outside, but the inside was nice, soft, & warm as it should be! Other than an obnoxious diner nearby subjecting the rest of us to her speakerphone conversation part way through our meal, the atmosphere is nice, but not upscale. It’s good with decent portions for the price.
    

    • 
    • 
    • 
    • 
    • 

    CityRange Steakhouse Grill-SpartanburgResponded on 20 October 2024

    Dear M, Thank you for sharing about your CityRange experience. We appreciate the valuable feedback, which our managers have reviewed to help us improve. We love what we do and look forward to providing you with an even better dining experience on your next visit. Sincerely, Debbie Atkins, marketing team
    

    Is this helpful?

    Report