Chops City Grill - Naples, FL

Chops City Grill - Naples, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lee VIP

   Tulsa24 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our third time in Naples and our third time here. It’s our daughter’s favorite steakhouse in Naples. Fantastic service as always, so much so it stands out from other restaurants. Food is always perfect, highly recommend the aged filet and the Chilean sea bass.
   

   Chops City Grill - Naples, FLResponded 1 day ago

   We're absolutely thrilled that you and your family keep coming back to see us! 😊 It truly warms our hearts to know we're your daughter's favorite steakhouse in Naples - that's the kind of compliment that makes our whole team smile. You know, it's guests like you who make what we do so special. The fact that you've noticed our commitment to great service means everything to us. Our team works hard to create those memorable moments, and hearing that it "stands out" from other restaurants... well, that just made our day! Thank you for taking the time to share your experience and for making us part of your Naples dining tradition. We can't wait to welcome you and your family back for visit #4! With gratitude, Your friends at Chops City Grill
   

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2. M

   Mary and Pat

   Chicago12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered the onion rings as a side, expected big fat juicy tempura-battered rings, but these were skinny and dry. Otherwise our food was too notch, steaks done to perfection. Just dont order the onion rings. Butternut squash was awesome. Love the dark ambience. Will be back for sure! Super piano player!
   

   Chops City Grill - Naples, FLResponded 1 day ago

   Thank you so much for taking the time to share your detailed feedback! 🎵 We genuinely appreciate your honest thoughts about the onion rings - we're taking note of this feedback and we'll be sharing this with our kitchen team. But wow, we're thrilled that everything else hit the mark! 🥩 It's fantastic to hear your steaks were cooked to perfection (that's what we strive for!). Our piano player will be delighted to know they added to your evening. We can't wait to welcome you back for another evening of great steaks, amazing butternut squash, and those sweet piano tunes! 🎹 Next time you visit, please don't hesitate to let your server know if anything isn't meeting your expectations - we're always happy to make it right in the moment. Warmly, Your friends at Chops City Grill
   

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3. M

   Maureen VIP

   Key West5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great polite respectful did not rush course very pleasant and attentive great food
   

   Chops City Grill - Naples, FLResponded 2 days ago

   We're over the moon about your 5-star rating - you might say we're well-done with happiness! 😊 Thank you for making Chops City Grill your choice cut for dining. Can't wait to serve up more memorable moments! ✨
   

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4. J

   Joe

   New York City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great ambience little pricey but for a special occasion can beat it
   

   Chops City Grill - Naples, FLResponded 2 days ago

   Thank you for the 5 stars! It means the world to us! 😊 At Chops City Grill, excellence is our tradition, and we're honored you experienced the magic we strive to create. Looking forward to your next visit! ✨
   

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5. J

   John VIP

   Chicago289 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was sensational The manager John gave us a lovely table in the windows Benny was so kind and attentive The food was served hot and was delicious Thank you for a lovely dining experience
   

   Chops City Grill - Naples, FLResponded 2 days ago

   Thank you for your wonderful review of Chops City Grill! We're delighted that you had such a sensational dining experience with us. We'll make sure to recognize both John for his thoughtful table selection and Benny for his kind and attentive service. It's great to hear that your food was served at the perfect temperature and met our high standards for quality. We look forward to providing you with another lovely dining experience soon!
   

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6. R

   Ron VIP

   Naples11 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great menu and great food. Room is noisy. Live piano music makes conversation even more difficult.
   

   Chops City Grill - Naples, FLResponded 3 days ago

   Thank you for taking the time to share your experience at Chops City Grill. We're delighted to hear that you enjoyed our menu selections and food quality - this is something our culinary team takes great pride in. We sincerely appreciate your feedback regarding the noise level in our dining room, particularly with the live piano music. While many of our guests enjoy the ambiance created by our live entertainment, we understand that it can impact the dining experience for others who prefer a quieter setting for conversation. Based on your feedback, we will review the volume levels with our entertainment team and explore ways to better balance the music with comfortable conversation levels. Thank you again for your valuable feedback. We hope to welcome you back soon.
   

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7. J

   Joaquin VIP

   Atlanta32 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chops is always a favorite. We introduced two new couples to it last night and they thought it was exceptional. It was very busy but we felt that neither the service nor the food suffered for it.
   

   Chops City Grill - Naples, FLResponded 4 days ago

   We're truly touched by your wonderful review! 😊 There's nothing that makes us prouder than when our loyal guests share Chops City Grill with friends, and we're delighted your evening was exceptional despite our busy atmosphere. It's a testament to our team that both service and cuisine maintained our high standards during peak times. Thank you for being such a wonderful ambassador for Chops - introducing new friends to our restaurant family means the world to us! ✨ Looking forward to creating more memorable moments for you and your guests!
   

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8. P

   Philip VIP

   Washington DC29 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Ordered dinner twice. Due to inferior quality steak. Our service told us the bone in ‘40 oz’ was prime. It was neither prime, nor 40 ozs. Was a terrible quality steak. They should be embarrassed to serve. Full of grizzle, under cooked, just terrible. We ordered sirloins. Cook simply was off their game. As was waiter.
   

   Chops City Grill - Naples, FLResponded 6 days ago

   Thank you for taking the time to share your detailed feedback about your dining experiences with us. I'm deeply concerned and disappointed to hear about the issues you encountered with our steaks and service. We're known for our steaks, and consistency in quality and cooking is paramount. As is the service. I've shared your review with our management team, Corporate Chef, and service staff for immediate attention and corrective action. We clearly let you down, and for that, I sincerely apologize. Thank you for bringing these issues to our attention. Your feedback helps ensure we maintain the high standards our guests deserve. Best, Customer Service Chops City Grill
   

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9. K

   Kathryn VIP

   Greater Boston30 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been going to Chops for years but tonight the extra care to deal was great! We were given two glasses of champagne to celebrate my husband’s birthday and hot towels with lemon to cleanse our hands after shrimp/oyster appetizer. It was a first for these little extas. The rest of the meal was amazing as always!
   

   Chops City Grill - Naples, FLResponded 6 days ago

   Reading about your special evening just brightened our day! 😊 As a longtime guest of Chops, it means the world to us that we could add those extra special touches to your husband's birthday celebration. Those hot lemon-scented towels after seafood are one of our new favorite ways to enhance the dining experience - we're so glad you enjoyed this little luxury! And what's a birthday celebration without some bubbly? 🥂 Thank you for choosing us for such a special occasion and for being part of the Chops family over the years. It's loyal guests like you who inspire us to keep adding these special touches to make each visit memorable. Looking forward to creating more special moments with you! ✨
   

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10. m

    martha VIP

    Charleston44 reviews

    5.0

    Dined on 22 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and our server Benny, was wonderful!! We ask for him because he loves his job and customers!!
    

    Chops City Grill - Naples, FLResponded 6 days ago

    Reading your review just brought a huge smile to our faces! 😊 We're absolutely thrilled that you had such a wonderful experience, and we couldn't agree more about Benny - his passion for taking care of our guests truly shines through in everything he does. It means so much when our guests specifically request a server - it shows the kind of lasting impression Benny makes. We'll make sure he knows how much you appreciate him and his dedication to making every dining experience special. Thank you for taking the time to share your feedback. We look forward to having Benny take care of you again on your next visit! ✨
    

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