Chophouse New Orleans – Prime Steaks

Review summary

1. C

   Connie

   Mississippi

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service - thank you Katelyn. Lots of staff attentive to your every need. Food was very good - but costly. Wonderful baked shrimp appetizer. Steaks cooked to perfection. We will return.
   

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2. E

   Eddie

   New Orleans

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been there at least 10 times but this time was different from the time I walked in the door, hostess was continuously brushing her hair as she is asking for name on reservation, greeting by waiter was how are you my man, once passed by the nonsense and nonprofessional staff the food was good as usual, my seat was where I could see the hostess and she brushed her hair and looked in her personal mirror my entire stay, celebrating birthday waiter said happy birthday my brother, when did I become my man and my brother, very unprofessional
   

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3. A

   Adam

   New Orleans

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I ordered a 12 oz Filet and it came out with a ton of fat on it. This was very uncommon as neither my wife nor I had ever seen a filet with ANY fat on it. I wasn’t going to say anything but my wife decided to after I cut about half of it off. Turns out it was NOT a filet we were put in for a different steak. The waitress did ask if we wanted to rectify the issue but again I did not want to be difficult but when the final bill came we were not compensated for it at all.
   

   Chophouse New Orleans – Prime SteaksResponded 2 days ago

   We sincerely apologize for the inconvenience you encountered during your visit. This is not the level of service we aim to provide, and we apologize for falling short of meeting your expectations and our own high standards. We genuinely value your patronage and would love the opportunity to make it up to you. Please reach out to me at mschott@chophousenola.rest or504.5227902, I would be more than happy to personally assist you with any further concerns and discuss how we can provide a better experience should you decide to dine with us again. Once again, we apologize for your last visit and hope to regain your trust in the future Martin Schott ~ Manager ~ Chophouse New Orleans
   

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4. L

   Lesly

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The kids at the hostess desk, was very unprofessional.
   

   Chophouse New Orleans – Prime SteaksResponded 5 days ago

   Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our food and found it to be of good value. However, we're sorry to hear about your experience with the hostess. We aim to provide a welcoming environment for all our guests and we regret that we fell short in this regard. We appreciate your feedback and will use it to improve our service. We hope to see you again soon at Chophouse New Orleans. Martin Schott ~ Manager ~ Chophouse New Orleans
   

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5. L

   Lee

   New Orleans

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic restaurant, steaks were amazing as well as our sides. Such a beautiful atmosphere, piano playing , candlelight.
   

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6. m

   melissa

   New Orleans

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Food, service, ambiance was terrific. Would recommend. Writer Moe was excellent.
   

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7. O

   Olu

   VIP

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best filet mignon I’ve had in a very long time. I recommend the House made steak sauce. Onion rings were incredible also. Service was great.
   

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8. p

   patty

   New Orleans

   27 reviews

   4.0

   27 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was good but came out a little slow. Our waitress, Adrianna was awesome. I will go back again.
   

   Chophouse New Orleans – Prime SteaksResponded 5 days ago

   Thanks for visiting us! We're thrilled to hear that you enjoyed the food and found our service to be excellent. We apologize for the delay in serving your meal, we'll do our best to ensure it doesn't happen again. We appreciate your feedback and look forward to welcoming you back at Chophouse New Orleans. Martin Schott ~ Manager ~ Chophouse New Orleans
   

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9. OT

   OpenTable Diner

   New Orleans

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing as always. Great service and entertainment.
   

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10. J

    Joseph

    VIP

    Chicago

    15 reviews

    5.0

    15 reviews

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Entire meal was really excellent and the gentleman working the bar was super attentive.
    

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