Butlers Wharf Chop House Restaurant

Review summary

1. S

   Sarah

   Bath

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was shocked. I came for my birthday and my friend ordered a medium rare steak, came to us as fully rare and freshly bleeding. We asked to cook it further and it came back more or less the same. The steaks are small on a large plate and the value isn’t really worth it. The waiter was quite blunt so didn’t really care much about helping us. I also added a comment during my reservation about my birthday and they didn’t do anything, until we complained to the manager about everything that happened. We just left. Never coming back. The view is great but everything else is sadly awful
   

   Is this helpful?

   Report
2. V

   Victoria

   London

   3 reviews

   vip
   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was truly wonderful and the staff happily accommodated my request to eat outdoors despite the cold and constant rain! We loved the view, food, drink and obviously the service. Thank you so much
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Dear Victoria, Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience despite the cold and rain. Your team is always happy to go the extra mile to accommodate our guests' requests. It's great to know you loved the view, food, drinks, and service. We can't wait to welcome you back soon for another memorable visit! Best regards, Alex
   

   Is this helpful?

   Report
3. J

   Jodi

   San Antonio

   2 reviews

   vip
   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Awful. Simply awful. Outside of the view this place has nothing to offer. The food was mediocre at best, ambiance was cheap and disorganized, bathrooms were FILTHY with trash and standing water. 100% do NOT recommend. There are loads of other places in the direct area, do not waste your money.
   

   • 
   • 

   Butlers Wharf Chop House RestaurantResponded 6 days ago

   Dear Jodi, We hope you are well. We are really sorry to hear that you did not enjoy your time here with us, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

   Is this helpful?

   Report
4. B

   Brad

   London

   15 reviews

   4.0

   15 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good customer experience with good food and drinks with stunning location.
   

   • 
   • 
   • 

   Butlers Wharf Chop House RestaurantResponded 5 days ago

   Dear Brad, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed the food, drinks, and the stunning location. It's wonderful to know you had a good customer experience with us. We hope to welcome you back soon for another great visit! Best regards, Alex
   

   Is this helpful?

   Report
5. N

   Nick

   London

   1 review

   2.0

   1 review

   Dined on 15 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Fantastic barman - friendly and making interesting non-alcoholic options. Fries were superb. Told we would have to wait 30+ mins for steaks, which seemed very strange given restaurant was less than half full. Then they appeared in under ten minutes - 2 different cuts but a consistent theme; only tasting of cremation. Not overcooked inside, just wrecked on the outside. Peppercorn sauce had never seen a peppercorn in its life, was split and watery. Found manager, he offered to remake the dishes. They came out - better, but still just tasting of bitter char rather than delicious maillard goodness. Sauce wasn’t split but was still watery, maybe a pre-made thing rather than freshly done in the kitchen. Staff very friendly and polite but just not very competent or well trained. When the bill came, there was a 10% discount for complaint, which was overcome by the 13.5% “discretionary” charge. The steaks were badly butchered, covered in silver-skin, and cooked badly. And for £5 more per steak than the best we’ve ever had at Fallow in London. Oh, and the grease stain on my wife’s trousers from when the waiter dropped fries on her is bound to come out… eventually! Obviously just there to scam tourists with a “premium” pretence. Give it a miss.
   

   Butlers Wharf Chop House RestaurantResponded on 16 November 2024

   Dear Nick, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your recent experience. We're sorry to hear that your most recent visit didn't meet your expectations. We take pride in providing high-quality food and excellent service, and it's disappointing to hear that we fell short on this occasion. We'll certainly look into the specific issues you mentioned, including steaks and sauces. We value your feedback as it helps us identify areas where we can improve. Kind regards, Alex
   

   Is this helpful?

   Report
6. M

   Matthew

   Atlanta Metro

   20 reviews

   5.0

   20 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great view! Enjoyed a fine lunch with outstanding service. Steak was a bit over what we ordered but was still fine.
   

   Butlers Wharf Chop House RestaurantResponded on 16 November 2024

   Thank you, Matthew, for your kind words! We're glad you enjoyed the view and had a fine lunch with outstanding service. We'll take note of your feedback on the steak to ensure it's perfect next time. Looking forward to welcoming you back soon! Best regards, Alex
   

   Is this helpful?

   Report
7. J

   John

   Kent

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and relaxed atmosphere, good size portions and very good food.
   

   Butlers Wharf Chop House RestaurantResponded on 11 November 2024

   Dear John, Thank you so much for your kind words! We're delighted to hear that you enjoyed the friendly atmosphere, generous portions, and quality of food during your visit. It's always wonderful to know that we helped make your special occasion memorable. We look forward to welcoming you back for more charming and relaxing experiences at Butlers Wharf Chop House! Best regards, Alex
   

   Is this helpful?

   Report
8. D

   Diane

   London

   18 reviews

   5.0

   18 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great atmosphere & service. I would highly recommend.
   

   Butlers Wharf Chop House RestaurantResponded on 11 November 2024

   Dear Diane, Thank you for your fantastic 5-star rating! We're thrilled that you enjoyed the food and service during your visit. We look forward to welcoming you back for another great experience at BWCH. Best regards, Alex
   

   Is this helpful?

   Report
9. L

   Linn

   London

   1 review

   vip
   2.0

   1 review

   Dined on 3 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Chop House - not what it once was. We were looking forward to having a nice relaxed sunday meal at the Chop House. We regularly dined there in back in its heyday. Sadly the charm, high-end service and quality food is no more. We both ordered the roast beef (after several attempts to summon a waiter) and enjoyed a slightly over salted, luke warm plate of food. It took several more attempts to order dessert and a very long wait to get the bill. at £50 per head without anything to drink beyond tap water we were expecting more. Sadly we will not be returning.
   

   Butlers Wharf Chop House RestaurantResponded on 11 November 2024

   Dear Linn, Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent visit did not meet your expectations, especially given your previous experiences with us. It’s disappointing to learn about the delays in service and that the meal wasn’t up to our usual standards. We take your comments seriously and will be reviewing them with our team to ensure we can improve. Your experience is not reflective of the level of service and quality we strive to provide. We hope you might consider giving us another chance in the future. Kind regards, Alex
   

   Is this helpful?

   Report
10. T

    Tina

    New York City

    14 reviews

    4.0

    14 reviews

    Dined on 2 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Third time we have dined here. Great booking via open table. Warm greeting. Location is perfect. Food was lovely as always. Service ok but not as amazing as we expected.
    

    Is this helpful?

    Report