Butlers Wharf Chop House Restaurant

Review summary

1. K

   Ken

   London

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Disappointing Christmas Dinner Experience at The Chophouse We had high expectations for our Christmas Day dinner at The Chophouse, having enjoyed previous visits, but unfortunately, this experience fell short in almost every way. For £140 per head, we expected a festive meal that matched the high standards this restaurant usually delivers, but what we received was laughably underwhelming. One member of our party ordered the Beef Wellington with truffle mash, which was the only highlight of the meal. The beef was nicely cooked, but unfortunately, the mash was cold, which dampened the experience. Two of us had the turkey roulade, accompanied by a roast potato. The turkey arrived cold, with a portion size that was more suited to a tasting menu than a hearty Christmas dinner. The roast potato was a disaster—cold, undercooked, and nearly impossible to cut into. When we raised this issue, the staff brought a single replacement roast potato, which, to their credit, was perfectly cooked and hot, but it was far too little, far too late. The overall presentation of the dishes was impressive, but the quantity of food and the lack of attention to temperature made the meal feel completely unsuitable for a festive celebration. Three Brussels sprouts and a single medallion of roast potato simply do not constitute a Christmas dinner. While service was polite, the experience left us disappointed and regretting the decision to dine here on such a special occasion. This visit starkly contrasted with the high-quality meals we’ve enjoyed here in the past during regular operations. Sadly, this Christmas dinner will be remembered for all the wrong reasons.
   

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2. V

   Vincent

   London

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   As a family we had Prime meats with sides. Food was excellent and service was good.
   

   Butlers Wharf Chop House RestaurantResponded 6 days ago

   Hello Vincent, "Thank you for your kind words!" We’re thrilled to hear that you and your family enjoyed your dining experience with us! It’s always our goal to serve prime meats and sides that meet the highest standards, and we’re so glad to know that the food was excellent and the service met your expectations. We truly appreciate your feedback and hope to welcome you back for another memorable meal soon. Thank you for choosing us! Kind regards , Hilay Patel
   

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3. S

   Steve

   Surrey

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   This was a meal to celebrate my son’s 16th birthday. The food was fantastic and all of the family really enjoyed what they picked. The service was poor and we had to ask over and over for the most basic things like sauces or another drink. Value for money is OK as we really enjoyed the meal apart from the Cheeseburger which comes without fries and so together is £26 for a very basic meal for my 13 year old. The lamb and roasts were all very good. We enjoyed the meal but £450 for 4 adults and 3 children with very few drinks and poor service isn’t great.
   

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4. C

   Ceinwen

   London

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The venue was lovely however, our steaks were exceptionally bloody for medium and so we sent back (waited fifteen minutes) only for them to be returned looking very charred on the outside and the same inside swimming in blood. My daughter and friend were, at this point, put off by the amount of blood dripping from the plate and left nearly all of it. Also, we know it's London but to receive no accompanying sides with the steak without paying £6 additional for chips, £6 for veg, etc. Experience meal for little they could eat.
   

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5. R

   Richard

   Manchester

   1 review

   2.0

   1 review

   Dined on 20 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible Service! Such a shame because the food was outstanding.
   

   Butlers Wharf Chop House RestaurantResponded 7 days ago

   Hello Richard , Thank you for your feedback, and we’re thrilled to hear that you enjoyed the food! We’re truly sorry to hear that your service experience didn’t meet your expectations. Providing excellent service is just as important to us as serving great food, and we will be addressing this with our team to ensure we improve in this area. We hope you’ll give us another opportunity to deliver both outstanding food and service on your next visit. We truly value your support! Kind Regards , Hilay Patel
   

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6. a

   april

   London

   1 review

   1.0

   1 review

   Dined on 20 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Very quite for a lunch time before xmas - ordered a steak well done and was told the reason for the wait was due to the steak taking longer to cook - we said no issue . My well done steak then arrived pink and bloody in the middle- the mac and cheese was tepid temperature and not really baked on the top , the chips and creamed spinach were tasty. Used to like it here but definitely wont be rushing back
   

   Butlers Wharf Chop House RestaurantResponded 7 days ago

   Hello April , Thank you so much for sharing your feedback with us! We truly appreciate your understanding regarding the wait for your steak. We are sorry that your steak wasn't prepared to your expectations, as we strive to meet each guest's preference. We're glad to hear you enjoyed the chips and creamed spinach, and we’ll work on ensuring the mac and cheese is served at the perfect temperature next time. Your comments are invaluable as we continue to improve and deliver the best dining experience. We hope you’ll give us another chance in the future to exceed your expectations. kind Regards , Hilay Patel
   

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7. S

   Sydney

   Ottawa

   3 reviews

   3.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The view from the restaurant is breathtaking, especially around the holiday season. Our servers were fantastic - however our table was quite disappointed with the food. The burgers were undercooked, and we got quite sick afterward. For the price the value was not there at all, especially with the steaks our other guests ordered. Would only recommend this for the views, or a quick drink.
   

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8. S

   Sophie

   Oxford

   1 review

   4.0

   1 review

   Dined on 18 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was OK but a lovely vibe and had a great night. It was my boyfriend’s birthday and then did bring out a cake on the house which was lovely! I’d definitely go back :)
   

   Butlers Wharf Chop House RestaurantResponded on 20 December 2024

   hello Sophie, Thank you so much for your kind words! We're thrilled to hear you had a great time celebrating your boyfriend's birthday with us. We're so glad you enjoyed the vibe and that the surprise cake made the evening even more special! We can't wait to welcome you back for another memorable experience. See you soon! 😊🎉 Kind regards , Hilay Patel
   

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9. H

   Heidi

   London

   2 reviews

   4.0

   2 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love coming here but it would be good if they would answer messages on here as I asked if the steaks were gluten and dairy free. The menu also unfortunately doesn’t state if it’s gluten and dairy free. I did ask the waiter and he was going to find out but as it’s Christmas and it was so busy and noisy in the restaurant, I declined and stuck to a drink whilst the others ate. Could you please reflect on your menu if anything is gluten and dairy free and could you please state on the menu if the steaks can be made gluten/dairy free. It saved time, effort and misunderstandings. Thank you.
   

   Butlers Wharf Chop House RestaurantResponded on 18 December 2024

   Hello Heidi , Thank you so much for your valuable feedback and for being a loyal guest. We're truly sorry for the inconvenience you experienced with getting your questions answered about our menu, especially during the busy holiday season. We understand how important it is to have clear information regarding dietary preferences, and we truly appreciate you taking the time to let us know. Your suggestions regarding indicating gluten- and dairy-free options on the menu are very helpful. We will certainly take this into consideration and work towards providing clearer information to make things easier for our guests with dietary needs. Kind regards , Hilay Patel
   

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10. V

    Victoria

    VIP

    London

    4 reviews

    5.0

    4 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had another wonderful meal sat Butler's Wharf Chop House. The service, food and setting were all amazing. We are outside under a heater with a wonderful view of Tower Bridge.
    

    Butlers Wharf Chop House RestaurantResponded on 17 December 2024

    Hello Victoria, Thank you so much for your kind words! We're absolutely delighted to hear that you had a wonderful experience at Butler's Wharf Chop House. It's fantastic to know that you enjoyed the service, food, and setting, and that the view of Tower Bridge added to the experience. We always strive to create a memorable atmosphere for our guests, and it's great to hear that we succeeded in doing so for you. We look forward to welcoming you back soon for another great meal! Thank you again for your feedback and support. Kind regards , Hilay Patel
    

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