Butlers Wharf Chop House Restaurant

Review summary

1. S

   Steve

   Surrey

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   This was a meal to celebrate my son’s 16th birthday. The food was fantastic and all of the family really enjoyed what they picked. The service was poor and we had to ask over and over for the most basic things like sauces or another drink. Value for money is OK as we really enjoyed the meal apart from the Cheeseburger which comes without fries and so together is £26 for a very basic meal for my 13 year old. The lamb and roasts were all very good. We enjoyed the meal but £450 for 4 adults and 3 children with very few drinks and poor service isn’t great.
   

   Is this helpful?

   Report
2. C

   Ceinwen

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The venue was lovely however, our steaks were exceptionally bloody for medium and so we sent back (waited fifteen minutes) only for them to be returned looking very charred on the outside and the same inside swimming in blood. My daughter and friend were, at this point, put off by the amount of blood dripping from the plate and left nearly all of it. Also, we know it's London but to receive no accompanying sides with the steak without paying £6 additional for chips, £6 for veg, etc. Experience meal for little they could eat.
   

   Is this helpful?

   Report
3. R

   Richard

   Manchester

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible Service! Such a shame because the food was outstanding.
   

   Butlers Wharf Chop House RestaurantResponded 1 day ago

   Hello Richard , Thank you for your feedback, and we’re thrilled to hear that you enjoyed the food! We’re truly sorry to hear that your service experience didn’t meet your expectations. Providing excellent service is just as important to us as serving great food, and we will be addressing this with our team to ensure we improve in this area. We hope you’ll give us another opportunity to deliver both outstanding food and service on your next visit. We truly value your support! Kind Regards , Hilay Patel
   

   Is this helpful?

   Report
4. a

   april

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Very quite for a lunch time before xmas - ordered a steak well done and was told the reason for the wait was due to the steak taking longer to cook - we said no issue . My well done steak then arrived pink and bloody in the middle- the mac and cheese was tepid temperature and not really baked on the top , the chips and creamed spinach were tasty. Used to like it here but definitely wont be rushing back
   

   Butlers Wharf Chop House RestaurantResponded 1 day ago

   Hello April , Thank you so much for sharing your feedback with us! We truly appreciate your understanding regarding the wait for your steak. We are sorry that your steak wasn't prepared to your expectations, as we strive to meet each guest's preference. We're glad to hear you enjoyed the chips and creamed spinach, and we’ll work on ensuring the mac and cheese is served at the perfect temperature next time. Your comments are invaluable as we continue to improve and deliver the best dining experience. We hope you’ll give us another chance in the future to exceed your expectations. kind Regards , Hilay Patel
   

   Is this helpful?

   Report
5. S

   Sydney

   Ottawa

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The view from the restaurant is breathtaking, especially around the holiday season. Our servers were fantastic - however our table was quite disappointed with the food. The burgers were undercooked, and we got quite sick afterward. For the price the value was not there at all, especially with the steaks our other guests ordered. Would only recommend this for the views, or a quick drink.
   

   Is this helpful?

   Report
6. S

   Sophie

   Oxford

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was OK but a lovely vibe and had a great night. It was my boyfriend’s birthday and then did bring out a cake on the house which was lovely! I’d definitely go back :)
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   hello Sophie, Thank you so much for your kind words! We're thrilled to hear you had a great time celebrating your boyfriend's birthday with us. We're so glad you enjoyed the vibe and that the surprise cake made the evening even more special! We can't wait to welcome you back for another memorable experience. See you soon! 😊🎉 Kind regards , Hilay Patel
   

   Is this helpful?

   Report
7. H

   Heidi

   London

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love coming here but it would be good if they would answer messages on here as I asked if the steaks were gluten and dairy free. The menu also unfortunately doesn’t state if it’s gluten and dairy free. I did ask the waiter and he was going to find out but as it’s Christmas and it was so busy and noisy in the restaurant, I declined and stuck to a drink whilst the others ate. Could you please reflect on your menu if anything is gluten and dairy free and could you please state on the menu if the steaks can be made gluten/dairy free. It saved time, effort and misunderstandings. Thank you.
   

   Butlers Wharf Chop House RestaurantResponded 5 days ago

   Hello Heidi , Thank you so much for your valuable feedback and for being a loyal guest. We're truly sorry for the inconvenience you experienced with getting your questions answered about our menu, especially during the busy holiday season. We understand how important it is to have clear information regarding dietary preferences, and we truly appreciate you taking the time to let us know. Your suggestions regarding indicating gluten- and dairy-free options on the menu are very helpful. We will certainly take this into consideration and work towards providing clearer information to make things easier for our guests with dietary needs. Kind regards , Hilay Patel
   

   Is this helpful?

   Report
8. V

   Victoria

   VIP

   London

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another wonderful meal sat Butler's Wharf Chop House. The service, food and setting were all amazing. We are outside under a heater with a wonderful view of Tower Bridge.
   

   Butlers Wharf Chop House RestaurantResponded 6 days ago

   Hello Victoria, Thank you so much for your kind words! We're absolutely delighted to hear that you had a wonderful experience at Butler's Wharf Chop House. It's fantastic to know that you enjoyed the service, food, and setting, and that the view of Tower Bridge added to the experience. We always strive to create a memorable atmosphere for our guests, and it's great to hear that we succeeded in doing so for you. We look forward to welcoming you back soon for another great meal! Thank you again for your feedback and support. Kind regards , Hilay Patel
   

   Is this helpful?

   Report
9. A

   Assaf

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the location is amazing right by the Thames overlooking Tower Bridge. The restaurant itself is a sprawling wooden interior with tastefully decorated dining area. The wait staff is super friendly and knowledgeable. The food was out of this world and the cocktails are top notch. I am definitely coming back for a second round!
   

   Butlers Wharf Chop House RestaurantResponded 7 days ago

   Thank you so much Assaf, looking forward to seeing you again. Kind regards, Dan
   

   Is this helpful?

   Report
10. S

    Sophie

    London

    1 review

    5.0

    1 review

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Delicious roast; great views, lovely staff, a bit loud in the restaurant but overall a brilliant experience!
    

    • 

    Butlers Wharf Chop House RestaurantResponded 6 days ago

    Hello Sophie , Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the delicious roast, the great views, and the service from our lovely staff. We appreciate your comment about the noise level and will keep that in mind as we work to create an even better atmosphere for all our guests. We're so glad you had a brilliant experience overall and look forward to welcoming you back for another fantastic visit soon! Kind Regards, Hilay Patel
    

    Is this helpful?

    Report