Burgers & Bourbon

Review summary

1. OT

   OpenTable Diner

   Denver1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We very much disliked the hamburgers and the service was slow and inconsistent. The whiskey was awesome though!
   

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2. J

   Joshua VIP

   New York City2 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Burger was great. The service was really, really bad though
   

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3. A

   Alix VIP

   Chicago3 reviews

   2.0

   Dined on 18 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The food was ok, but the service left something to be desired. Food very slow to come out. Brought child’s milkshake out before the meal, which was not at all helpful. Nice decor though
   

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4. T

   Tracy

   Orange County285 reviews

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great burgers, shakes, and fries. Perfect dinner spot when staying at The Montage. The server was sweet but very slow to get our food.
   

   Burgers & BourbonResponded on 2 February 2025

   Hi Tracy, Thank you for taking the time to share your experience at Burgers & Bourbon. We're thrilled to hear that you enjoyed our burgers, shakes, and fries! We're always striving to provide the best dining experience possible, and your feedback about our service is appreciated. We hope to see you again soon for another perfect dinner spot. Best, Burgers & Bourbon Management Team
   

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5. L

   Lynn VIP

   Denver43 reviews

   5.0

   Dined on 28 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service! Good food in a casual atmosphere.
   

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6. S

   Steve

   Minneapolis3 reviews

   4.0

   Dined on 26 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Adequate with good food but many distractions and cold breezes
   

   Burgers & BourbonResponded on 2 February 2025

   Hi Steve, Thank you for taking the time to share your experience at Burgers & Bourbon. We're glad to hear that you found our food to be good and our atmosphere to your liking. We understand that there's always room for improvement in terms of temperature and noise level. Your feedback is valuable and we will certainly take it into consideration. We hope to welcome you back soon for an even better experience. Best, Burgers & Bourbon Management Team
   

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7. T

   Tom

   Austin1 review

   5.0

   Dined on 22 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience both brothers/owners Bob burger and Larry bourbon were there! They showed us how they made their famous food and shakes!
   

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8. T

   Tracey VIP

   Phoenix1 review

   1.0

   Dined on 20 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our nachos arrived cold. Server didn’t do anything about it or apologize. They took it off the bill but were not apologetic and didn’t do much of anything to e sure we would come Back. Service was dreadfully slow.
   

   Burgers & BourbonResponded on 20 January 2025

   Hello Tracey, We're truly sorry to hear about your recent experience at Burgers & Bourbon. We pride ourselves on our food and service, and it's clear we missed the mark during your visit. We understand how disappointing it must have been to have your nachos delivered cold and for the service you received to be below expectations. We appreciate you bringing this to our attention and we will certainly address it with our team. We hope you'll give us another opportunity to make things right and provide you with the quality dining experience that we're known for. Best regards, Burgers & Bourbon Management Team
   

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9. a

   ara VIP

   Salt Lake City4 reviews

   5.0

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and ambience and BEST service ever!!!
   

   Burgers & BourbonResponded on 12 January 2025

   Hello Ara, We're absolutely thrilled to hear that you had such a wonderful experience at Burgers & Bourbon! It's fantastic to know that our food, ambiance, and service exceeded your expectations. Your kind words truly mean a lot to us. We're looking forward to serving you again soon. Thank you again for your kind words and the perfect ratings. Best regards, The Management Team
   

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10. E

    Eric VIP

    New York City1 review

    1.0

    Dined on 5 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Service was horrible, burgers were room temperature and dry. Soup came out different than menu description because they "ran out of white beans". Overall very poor experience.
    

    Burgers & BourbonResponded on 8 January 2025

    Thanks for the feedback, Eric. We're sorry to hear that your experience at Burgers & Bourbon didn't meet your expectations. We always strive to deliver the best service and food, and it's disheartening to hear that we fell short during your visit. We appreciate your comments about the burgers and the soup, and assure you that we will address these issues. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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