Boathouse New Westminster

Review summary

1. E

   Elaine

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was delicious and the service was great! A tasty and diverse menu with lots of options. A wonderful night out in the middle of winter!
   

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2. H

   Heiner

   VIP

   Vancouver

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Great Location, reasonable parking, friendly courteous staff
   

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3. B

   Betty

   VIP

   Vancouver

   22 reviews

   2.0

   22 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   First impression was bad already as soon as I walked in. Had to wait for at least 5mins to get greeted by the host. After seated, the server didn’t come to take our orders for a while. I understand everywhere is hard to hire people and also to maintain staff. It doesn’t mean that you ignore or don’t acknowledge your customers. After the orders were taken, the appetizer didn’t come for a while and of course our main course also took some time. Overall, it was bad and I won’t be coming back. This location is lucky to have the hotel guests to keep them afloat but good luck!!
   

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4. T

   Teresa

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The restaurant was very busy, a little bit loud, so some people may find it hard to hear conversation at the table, but overall nice ambiance. We had nice table with a view of the river.
   

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5. D

   Desiree

   Vancouver

   1 review

   1.0

   1 review

   Dined on 16 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   There was a minor miscommunication with our table size, which the restaurant fixed pretty quickly. And then making further accommodations for our group to add 2 extra guests on a busy weekend (vday weekend). For that, we are extremely thankful! However, it took 2.5 hours for our food to arrive, and our friend who is gluten intolerant couldn’t eat anything else and had to solely wait for her dish. Also, when the food came, the steak was over done, and there was a mix up in the cod fish that was ordered. I appreciate the restaurant trying to make things right by apologizing and throwing in a discount at the end of the night, but unfortunately, the wait really put off all my guests. Guests had to pay for parking twice because their parking expired, and it was disheartening watching the entire restaurant get their food before our table. Hopefully boathouse is better prepared for busy nights such as last night.
   

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6. S

   Scott

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife's usual choice for celebrating her birthday dinner. Location at the New West Quayside is always a nice touch for fraser river scenery. The service was attentive and nicely paced and the food was well prepared and cooked to our desired likings. My New York steak was delicious and my wife's lobster with sirloin was exquisite as well. Always a pleasure to come eat and relax at the New Westminster boathouse!!!
   

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7. E

   Eric

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Menu was limited. Prices for the average food is far too steep. The server we had was great. Would not be in the top 10 of places to revisit.
   

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8. T

   Trenton

   Vancouver

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   My girlfriend and I have been to all of the boathouse locations. This one was by far the most subprime. The service was not the best. Our waiter said he would bring us bread. This never came to the table. I ordered a coke and it came 10 minutes later we had to ask a second time. It was busy at the restaurant but having to wait over an hour for food was a huge inconvenience. We were seated at 8:15 ordered within ten minutes our entree's arrived around 9:30. We were hoping to leave around this time as we had activities planned that we had to postpone. During this whole waiting period our server never came to check on us. He didn't even deliver our food, only coming to ask how it was after I finished my plate. We had to ask for a steak knife after the food was delivered as we never got one. Regarding the quality of the food it tasted great, however portion size compared to the other Boat House Locations was lacking. Overall the experience was ok. I would highly recommend going to one of the Boat House's other locations.
   

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9. c

   caroline

   Montreal

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I’ve never seen a restaurant so disorganized for Valentine’s Day ever. We received our meals at 10:45pm for a 7:45 reservation. People who came in after and had a reservation for 8:45 were seated before us.
   

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10. M

    Muhammad

    Edmonton

    1 review

    1.0

    1 review

    Dined on 15 February 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3

    My experience wasn’t good as the food didn’t taste good
    

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