Big Easy Covent Garden

Review summary

1. OT

   OpenTable Diner

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Expensive ! And service not particularly great. Greeted on arrival and sat. Drinks and food order taken. Food arrived before the drinks did. We hadn’t finished our food and my wife had put her knives and fork down as we were talking when the waitress tried to take the plate away, without asking, more importantly we were still eating which was clear and I was still holding my cutlery . That was just rude !! Training note, wait until the whole party have finished eating before attempting to remove empties. Plates were taken away once we were finished. Had a hard shake which was amazing !! We asked for the bill which was brought over and you had automatically put a 12.5% service charge on the bill ! For a waiter / waitress doing only what they are paid to do. Did not go the extra mile and it was almost expected this is the normal course of events. This is only the second time I’ve been to this restaurant, 1st time in May and now. Disappointed this time based on the first experience we had.
   

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2. A

   Alex

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would go to say that this location is a lot better than Canary Wharf, if not in the same standard / staff were efficient and the vibes were on point , food was amazing as per usual, lovely to see the standard of food maintained throughout restaurants!
   

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3. h

   herman

   London

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food Friendley staff and special and warm atmosphere
   

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4. J

   Jason

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Visited many times before and it’s always been great. Not sure what went wrong this time, food came out cold, so sent it back, portion sizes for the price were really small and the quality seemed to have dropped off a cliff! Waitress couldn’t have seemed less interested in serving us and didn’t smile once. Left the service charge on as she may have just been having a rough day. Will give it one more try and see if it was a one off, or the new norm.
   

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5. L

   Lena

   Kent

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I realise prices have gone up a lot lately but I remember my first visit to big easy and how we ordered A whole lobster, a pint of lager, chips and a salad and a dressing or melted butter for £22. Now you’d pay £40 for the same.. So it wasn’t particularly tempting. So we went for four different types of burgers. All of which were a bit meh… our waitress was nice enough and the room is always cool but the noise level is really on the verge of being unbearable and makes conversation really hard. My spicy crunchy chicken sandwich (read burger) was crunchy dry and tasteless. And not at all spicy. Very disappointing.
   

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6. K

   Ken

   London

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We had a great time in the Big Easy. The food was great and service was great. It was a bit on the warm side in the restaurant though.
   

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7. V

   Vicki

   Cambridge

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   First visit and we came away a bit confused about whether we loved it or not . Great venue , loved how it looked. Menu was a good selection- unless you’re a vegetarian, it’s obviously meat heavy. Tried the lunch menu which was great value. Liked the jalapeño poppers, hubby enjoyed his bbq selection plate but my Cesar salad was ordinary. Just a plate of iceberg lettuce really, no parmigiana cheese, few croutons and over sauced but the optional chicken was at least tasty. If I could get the attention of a server I’d have sent it back but staff were a bit thin on the ground. That said, I do think I probably made a poor menu selection so we’ll go back and I’ll opt for a more traditional BBQ meat based pick. Never write a place off based on one visit .
   

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8. M

   MATTHEW

   Edmonton

   4 reviews

   3.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Server was great and good atmosphere. However, while the food was tasty, great prawns in particular but not enough of it. Not great value for money.
   

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9. G

   Gretar

   London

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter's 21st birthday, staff were really helpful , the drinks kept coming and the food were delicious
   

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10. M

    Michelle

    London

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere, friendly staff, great food Pricing for good not too expensive but drinks are
    

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