Benihana - Wheeling, IL

Review summary

1. V

   Vivi

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Not as good as other times Orders not brought and had to remind servers. The chef we had this time did not cook stuff well enough such as the shrimp .. slightly raw inside We will still come back but of the many times we have been here this was not the best.
   

   Benihana - Wheeling, ILResponded today

   Thanks for the review, Vivi! We're really sorry to hear that your recent experience at Benihana - Wheeling didn't meet your expectations. It's disappointing to hear about the issues with your order and the quality of your shrimp. We truly value your feedback as it helps us improve. We're glad to hear that you plan to return, but we want to ensure that your next experience is everything that you expect. We hope to have the opportunity to serve you better in the future.
   

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2. j

   jennifer

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Don’t come if you are expecting a hibachi chef. Ours only did a flaming volcano and then proceeded to ignore us. We are used to authentic Hibachi where the chef is interactive and fun. There are a lot of “tricks” that are standard, and this was not hibachi style at all. The server looked annoyed to be there, and no one was welcoming. It’s a nice meal if you aren’t familiar with a true hibachi experience. We were let down.
   

   Benihana - Wheeling, ILResponded today

   Thanks for the feedback, Jennifer! We're sorry to hear that your experience at Benihana - Wheeling didn't meet your expectations. We strive to provide an authentic Hibachi experience and we're disappointed to hear that we fell short during your visit. We're also sorry to hear about the service you received. We always aim to provide a welcoming and engaging atmosphere, and we regret that we missed the mark this time. Your feedback is valuable to us and we will certainly use it to improve. We hope you'll give us another chance in the future. Best regards, Benihana - Wheeling Management Team
   

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3. A

   Angela

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was an expected Benihana experience for the most part. My family had fun. More training is needed at this particular location for what vegan means and how to cook for a vegan at the table.
   

   Benihana - Wheeling, ILResponded 5 days ago

   Thanks for the feedback, Angela! We're glad to hear that you and your family had a fun experience at Benihana - Wheeling. We're sorry for any confusion regarding our vegan training, we'll definitely look into this. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your insights and look forward to serving you and your family again soon!
   

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4. s

   sheree

   San Diego

   17 reviews

   vip
   3.0

   17 reviews

   Dined on 21 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice quite location, loved it compared to bust California location. Food was a bit different than California locations but still overall delicious.
   

   Benihana - Wheeling, ILResponded on 22 November 2024

   Thanks for visiting us, Sheree! We're glad to hear that you enjoyed the location and found our food to be delicious. We take note of your feedback about the differences in our California locations compared to our Wheeling branch. We always aim to provide a unique and enjoyable dining experience for our guests. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon.
   

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5. L

   LorieAnn

   San Francisco

   19 reviews

   3.0

   19 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They must have been short staffed. Service was not up to par
   

   Benihana - Wheeling, ILResponded on 21 November 2024

   Hello LorieAnn! Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Benihana - Wheeling did not meet your expectations. It's disappointing to learn that our service was not up to par, and we appreciate your patience with us. We strive to provide excellent service to all of our guests and it seems we fell short during your visit. Your feedback is invaluable to us as we continuously strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to impress you in the future. Best Regards, The Management Team
   

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6. N

   Noel

   Chicago

   60 reviews

   vip
   5.0

   60 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I haven’t been to Benihana in many years and it exceeded my expectations. The food and drinks were excellent and the table experience was enjoyable. Plus very attentive service from the bar to the wait staff to our table cook. I recommend Benihana over Ron of Japan.
   

   Benihana - Wheeling, ILResponded on 20 November 2024

   Hi Noel! Thank you for your kind words! We're thrilled to hear that your visit to Benihana - Wheeling exceeded your expectations. It's wonderful to know that our food and drinks, along with our table experience, were enjoyable for you. We're also glad to hear that our service was attentive and that you appreciated it. Your recommendation means a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. j

   jerry

   Las Vegas

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always fun and the food top-notch. It was just my wife and I we don’t come here for a special occasion. We come here because we like the food was at a table with a family celebrating a granddaughters birthday again very nice experience in the food was wonderful.
   

   Benihana - Wheeling, ILResponded on 19 November 2024

   Thanks for visiting us, Jerry! We're delighted to hear that you and your wife had a great dining experience at Benihana - Wheeling. It's wonderful to know that our food met your expectations and that you appreciated the atmosphere with your family. We always strive to make special occasions even more memorable with our food and service. We look forward to serving you again soon. Best, The Management Team
   

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8. A

   Alan

   Chicago

   264 reviews

   4.0

   264 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food and service was very good. We actually had a table to ourselves!!
   

   Benihana - Wheeling, ILResponded on 14 November 2024

   Hi Alan! Thank you for your review and for choosing to dine with us at Benihana - Wheeling. We're thrilled to hear that you enjoyed our food and service. We always strive to provide our guests with an exceptional dining experience. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

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9. M

   Maria

   Chicago

   1 review

   4.0

   1 review

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Even though we had a reservation, we weren't seated until 30mins after. Other than that the service was good.
   

   Benihana - Wheeling, ILResponded on 14 November 2024

   Thanks for the review, Maria! We're glad to hear that you enjoyed the food and service at Benihana - Wheeling. We apologize for the delay in seating despite having a reservation. We strive to provide the best experience for our guests and we're glad to hear that we met your expectations. We appreciate your feedback and hope to serve you again soon.
   

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10. J

    Jessica

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on 10 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    It was my son’s birthday and they forgot after a few reminders. The chef did not care about us or that we had a child with us that had never been there before. We had a large party of 9 and we had to beg for attention to order drinks. We love this place but it was not a great experience.
    

    Benihana - Wheeling, ILResponded on 21 November 2024

    Hello, Jessica! We are truly sorry for the disappointing experience you had during your son's birthday. It's clear that we did not meet your expectations and for that, we sincerely apologize. We understand how important special occasions are and we regret that we fell short. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to improve our service and your next visit. Best, The Management Team
    

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