Benihana - Wheeling, IL

Review summary

1. J

   Jeff

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Very good food quality and amount of food, good service
   

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2. A

   Alisa

   Chicago12 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went for lunch and it was a very good value. There were 3 tables and we had our own as a party of 4. The chef, Omar, was wonderful and really played to my son (3 YO) and made the experience enjoyable. I felt like the portions were a little small even for lunch. They also had a lounge deal which they did not communicate was only for the lounge and was not accessible as the lounge wasn't open or we were not given the option to sit at the lounge versus the floor.
   

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3. C

   Carol VIP

   Chicago38 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great experience at Benihana - food was delicious, service was prompt and we had a blast watching the chefs cook.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Hello Carol, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL and that our food was to your liking. We strive to provide prompt and delicious service, so it's great to know we hit the mark for you. We look forward to welcoming you back soon for another fun-filled experience! Best regards, The Management Team
   

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4. L

   LorieAnn

   Chicago21 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and great service. Lunch special is a nice value.
   

   Benihana - Wheeling, ILResponded on 3 March 2025

   Thanks for visiting us, LorieAnn! We're thrilled to hear that you enjoyed the food and service at Benihana - Wheeling, IL. Our lunch special is indeed a nice value and we're glad you found it satisfactory. We strive to provide the best dining experience for our guests and your feedback is much appreciated. We look forward to serving you again soon!
   

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5. D

   Dario VIP

   Orlando10 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience, and the food is just delicious.
   

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   Benihana - Wheeling, ILResponded on 27 February 2025

   Hello Dario, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL. We're glad you enjoyed our food and found it delicious. Your feedback is greatly appreciated and it helps us to continue providing top-notch service. We look forward to welcoming you back soon! Best regards, The Management Team
   

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6. T

   Tom and Loretta

   Minneapolis10 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Awesome friendly service made our recent celebration a success! Thank you!
   

   Benihana - Wheeling, ILResponded on 25 February 2025

   Thanks for the review, Tom and Loretta! We're thrilled to hear that you and your family had an awesome experience celebrating a special occasion with us. It's wonderful to know that our friendly service made your celebration a success. We strive to provide the best service possible, and your feedback is a great motivation for our team. We look forward to welcoming you back for another memorable dining experience at Benihana - Wheeling, IL.
   

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7. T

   Tom

   Chicago3 reviews

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   I like the Benihana experience and I have been to the Wheeling locaion several rimes and the Las Vegas location over 20 times. This last time at the Wheeling location the three of us had to wait over 30 minutes to be seated, even with a reservation. Our waitress was very good, but the chef barely said a word beyond asking how people wanted their steaks cooked. He was very good at the cooking utensils and food juggling. The food was good as always. It’s not a cheap dinner, and part of the cost is the experience. The good news is that these are easy fixes.
   

   Benihana - Wheeling, ILResponded on 24 February 2025

   Hi Tom, Thank you for taking the time to share your experience at Benihana - Wheeling, IL. We're glad to hear that you enjoyed the chef's service and found the food good as always. We apologize for the wait time you experienced, and we're sorry that we didn't meet your expectations in terms of service and value. We're continuously working on improving our service and your feedback is invaluable. We hope you'll give us another chance to provide the experience you've come to expect from us. Best regards, Benihana - Wheeling, IL Management Team
   

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8. Z

   Zaire

   Chicago1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Needs more entertainment but overall it’s nice!!!
   

   Benihana - Wheeling, ILResponded on 24 February 2025

   Thanks for visiting us, Zaire! We're thrilled to hear that you enjoyed your overall experience at Benihana - Wheeling, IL. We work hard to provide a unique dining experience, so we're glad to know that you found our restaurant enjoyable. We appreciate your feedback on the service and value, and we'll definitely take it into consideration as we continually strive to improve. We hope to welcome you back soon for more entertainment!
   

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9. D

   David

   Milwaukee19 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our visit did not live up to the brand. The food was ok, but when the best part of the filet and lobster meal is the fried rice, something is not right. The soup was great, the ginger sauce salad was not. We were dining at 6:00pm and they were out of stock of several Japanese beers, which was a disappointment. All in all, had this been a run of the mill Japanese restaurant I would have left a kinder review. Benihana’s reputation deserves way better.
   

   Benihana - Wheeling, ILResponded on 22 February 2025

   Dear David, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t live up to expectations. At Benihana, we take great pride in delivering high-quality food and service, and we regret that we fell short during your visit. We appreciate your honest input regarding the meal and beverage selection, and we’ll be sharing your comments with our team to ensure we improve both consistency and availability. Your experience matters to us, and we hope you’ll consider giving us another chance in the future to provide the level of excellence you expect and deserve.
   

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10. E

    Elina VIP

    Chicago3 reviews

    3.0

    Dined on 20 February 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2

    Service was painfully slow. We were the only ones at our table and it took over 30 minutes for the food to even start being prepared. When I showed an email for buy one get one fried rice O was told this expired even though nowhere in the email was there an expiration date. Overall disappointing visit.
    

    Benihana - Wheeling, ILResponded on 22 February 2025

    Hello Elina, We're truly sorry to hear about your recent experience at Benihana - Wheeling, IL. We always aim to deliver a great experience, and it's clear we fell short during your visit. We understand how frustrating it can be to wait for your food, especially when you're expecting it. We also apologize for the confusion regarding the expiration date. Your feedback is invaluable to us as it helps us improve. We hope you'll give us another chance to make your next visit a better one. Best Regards, The Management Team
    

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