Benihana - Wheeling, IL

Review summary

1. s

   sheree

   San Diego

   17 reviews

   vip
   3.0

   17 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice quite location, loved it compared to bust California location. Food was a bit different than California locations but still overall delicious.
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for visiting us, Sheree! We're glad to hear that you enjoyed the location and found our food to be delicious. We take note of your feedback about the differences in our California locations compared to our Wheeling branch. We always aim to provide a unique and enjoyable dining experience for our guests. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon.
   

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2. L

   LorieAnn

   San Francisco

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They must have been short staffed. Service was not up to par
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hello LorieAnn! Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Benihana - Wheeling did not meet your expectations. It's disappointing to learn that our service was not up to par, and we appreciate your patience with us. We strive to provide excellent service to all of our guests and it seems we fell short during your visit. Your feedback is invaluable to us as we continuously strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to impress you in the future. Best Regards, The Management Team
   

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3. N

   Noel

   Chicago

   60 reviews

   vip
   5.0

   60 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I haven’t been to Benihana in many years and it exceeded my expectations. The food and drinks were excellent and the table experience was enjoyable. Plus very attentive service from the bar to the wait staff to our table cook. I recommend Benihana over Ron of Japan.
   

   Benihana - Wheeling, ILResponded 3 days ago

   Hi Noel! Thank you for your kind words! We're thrilled to hear that your visit to Benihana - Wheeling exceeded your expectations. It's wonderful to know that our food and drinks, along with our table experience, were enjoyable for you. We're also glad to hear that our service was attentive and that you appreciated it. Your recommendation means a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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4. j

   jerry

   Las Vegas

   10 reviews

   vip
   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always fun and the food top-notch. It was just my wife and I we don’t come here for a special occasion. We come here because we like the food was at a table with a family celebrating a granddaughters birthday again very nice experience in the food was wonderful.
   

   Benihana - Wheeling, ILResponded 4 days ago

   Thanks for visiting us, Jerry! We're delighted to hear that you and your wife had a great dining experience at Benihana - Wheeling. It's wonderful to know that our food met your expectations and that you appreciated the atmosphere with your family. We always strive to make special occasions even more memorable with our food and service. We look forward to serving you again soon. Best, The Management Team
   

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5. A

   Alan

   Chicago

   264 reviews

   vip
   4.0

   264 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food and service was very good. We actually had a table to ourselves!!
   

   Benihana - Wheeling, ILResponded on 14 November 2024

   Hi Alan! Thank you for your review and for choosing to dine with us at Benihana - Wheeling. We're thrilled to hear that you enjoyed our food and service. We always strive to provide our guests with an exceptional dining experience. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

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6. M

   Maria

   Chicago

   1 review

   4.0

   1 review

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Even though we had a reservation, we weren't seated until 30mins after. Other than that the service was good.
   

   Benihana - Wheeling, ILResponded on 14 November 2024

   Thanks for the review, Maria! We're glad to hear that you enjoyed the food and service at Benihana - Wheeling. We apologize for the delay in seating despite having a reservation. We strive to provide the best experience for our guests and we're glad to hear that we met your expectations. We appreciate your feedback and hope to serve you again soon.
   

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7. J

   Jessica

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was my son’s birthday and they forgot after a few reminders. The chef did not care about us or that we had a child with us that had never been there before. We had a large party of 9 and we had to beg for attention to order drinks. We love this place but it was not a great experience.
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hello, Jessica! We are truly sorry for the disappointing experience you had during your son's birthday. It's clear that we did not meet your expectations and for that, we sincerely apologize. We understand how important special occasions are and we regret that we fell short. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to improve our service and your next visit. Best, The Management Team
   

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8. B

   BRUCE

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihanas is the best experience as a live cooking experience!
   

   Benihana - Wheeling, ILResponded on 8 November 2024

   Thanks for visiting us, Bruce! We're thrilled to hear that you had the best experience at Benihana - Wheeling. It's wonderful to know that you enjoyed our live cooking experience and found it to be the best ever. We strive to provide excellent food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back for another memorable dining experience.
   

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9. J

   Jose

   Chicago

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was good and I was surprised to see that my elderly father enjoyed himself as much as he did. We will definitely be back.
   

   Benihana - Wheeling, ILResponded on 7 November 2024

   Hey, Jose! We're thrilled to hear that you and your dad had a great time at Benihana - Wheeling! It's always wonderful to know that our guests are enjoying their time with us. We're glad you found our food to be good and that your father had a great time. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best, The Management Team
   

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10. F

    Flip

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on 5 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    The roof was leaking water and it got all over me and my drink. I had to inform them about the issue.
    

    Benihana - Wheeling, ILResponded on 7 November 2024

    Thanks for visiting us, Flip! We're truly sorry to hear about the issue you encountered at Benihana - Wheeling. We understand how embarrassing it can be to be wet due to a leak on the roof. We assure you that this is not the standard of service we aim to provide. We will address this issue promptly and ensure that it does not happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to serve you better in the future.
    

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