Benihana - Wheeling, IL

Review summary

1. C

   Chris

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jose was an awesome chef, food was fantastic, service was great
   

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2. P

   Pamela

   Unspecified

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our food was great but the vegetables were minimal for 8 people. Our cook was funny and really tried to entertain our table. Our server could have been more attentive to the table.
   

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3. T

   Travonn

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Everything was good except the food had very small portions and my date and I along with others were bunched up with no arm room to eat. Overall everything else was good.
   

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4. G

   Gerald

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had to wait extremely long to be seated. Then we had wait an even longer time to start eating. The entire time we were there it was super cold. Could t understand why it was so cold at our table. The food was pretty good tho.
   

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5. D

   Dianna

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Everything was great from the host to the waiter to the chef, except the people we where sitting with! HE DROPPED HIS WHOLE HOT SAKE ON ME AND THREW HIS CHOPSTICKS AT ME
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for visiting us, Dianna! We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL. We're glad our team was able to provide good service and the food met your expectations. We apologize for the unfortunate incident you experienced with your food. We value your feedback and will address this with our team. We hope to see you again soon!
   

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6. T

   Thomas

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a Valentine's Day dinner reservation for 6pm. We arrived on time, but the restaurant was over booked. After waiting 30 minutes we decided to eat in the sushi bar area. The server greeted us and let us know it would be 20 minutes before we could order. After waiting 50 minutes at this point, we ordered the national special, "Taste of Benihana". Unfortunately, the server said she couldn't place that item into the "system". Needless to say a complete waste of our time. We left to celebrate at a locally owned establishment that welcomed us and provided far superior service.
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for the feedback, Thomas. We're sorry to hear about your experience with the Valentine's Day reservation at Benihana - Wheeling, IL. We understand that waiting for over an hour could be frustrating, especially when you're looking forward to a special meal. We apologize for the inconvenience caused and assure you that your experience is not reflective of our usual service. We hope you'll give us another chance to provide you with the exceptional service we're known for.
   

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7. R

   Ronald

   Chicago

   36 reviews

   5.0

   36 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love going to Benihana. The food. The service. The quality of everything is top notch! Never disappoints.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Thanks for the review, Ronald! We're thrilled to hear that you always enjoy your experiences at Benihana - Wheeling, IL. It's wonderful to know that our food, service, and quality consistently meet your expectations. We truly appreciate your kind words and look forward to serving you again soon!
   

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8. C

   Chris

   Chicago

   1 review

   4.0

   1 review

   Dined on 9 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and experience was nice. I would have loved a little more rice and to have the rice and proteins(chicken, shrimp, and steak) together. Alcoholic beverages were phenomenal
   

   Benihana - Wheeling, ILResponded 7 days ago

   Thanks for the review, Chris! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. It's great to know that you appreciated our food and alcoholic beverages. We're sorry to hear that the rice and proteins were not served together. We're always striving to improve our guests' experiences and your feedback will help us do that. We hope to see you again soon!
   

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9. R

   Richard

   VIP

   Chicago

   98 reviews

   4.0

   98 reviews

   Dined on 9 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   It was fun but seems to be a place to come to celebrate something other than just have dinner (which is what we were doing). It was more expensive than we thought for what you ultimately get food-wise, but it’s the show and all the staff you’re paying for, which is fine. What food we did get was good, weird 3 of us were done with our chicken/seafood combinations before they even started the steak two people chose. Odd to eat while others in your party are waiting for their food cook in front of you. I’d give it 7/10.
   

   Benihana - Wheeling, ILResponded 7 days ago

   Thanks for visiting us, Richard. We're glad you enjoyed the food and the show at Benihana - Wheeling, IL. We understand your concern about the cost and we aim to provide the best value for our guests. We're sorry to hear about the wait time for your food, it's not typical of our service. We appreciate your feedback and will use it to improve. We hope to welcome you back soon for a more enjoyable experience.
   

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10. M

    Mariano

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 9 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a wonderful place to have dinner with the family. The staff is very friendly. They chefs are very entertaining and the food is delicious. We ordered from the Wagyu menu and it was well worth the price.
    

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    Benihana - Wheeling, ILResponded 7 days ago

    Thanks for visiting us, Mariano! We're thrilled to hear that you and your family had a wonderful time at Benihana - Wheeling, IL. It's great to know that our team's friendly demeanor and delicious food made your experience memorable. We're especially glad to hear that you enjoyed our Wagyu menu. We strive to provide a memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon.
    

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