Benihana - Westbury, NY

Review summary

1. J

   Jennifer

   VIP

   New York City

   16 reviews

   4.0

   16 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our waiter John was great and so was Chef Guardado, who was very sweet. Where the restaurant could improve is on bringing drinks, water and pre-cooked items (e.g. soup and salad) sooner). Our reservation was for 5:15pm. We were seated by 5:20pm. Once we were seated, we didn’t have any food (salad or soup) until after 5:49pm. Perhaps there could be others bringing water or placing a carafe of water for folks could solve that as well. The salad and soup should have definitely come out sooner. I also think that ordering can be a bit confusing when you are having food different from your party and others at the table. Perhaps installing an iPad or e-system to order would be less confusing. Thank you!
   

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2. M

   Marc

   New York State

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience all around. The food was spectacular.
   

   Benihana - Westbury, NYResponded 2 days ago

   Dear Marc, Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the food. Our team works hard to provide a memorable dining experience, and it means a lot to us when our guests leave happy. We truly appreciate your support and look forward to welcoming you back soon! Best regards, The Management Team
   

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3. G

   Grace

   VIP

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I know it’s Valentine’s Day but too crowded n too hectic and understaffed
   

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4. A

   Amber

   New York City

   15 reviews

   4.0

   15 reviews

   Dined on 9 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We reserved a table for my daughters 2nd birthday and Benihana’s did not disappoint. The chief and wait staff were attentive and very accommodating. I would recommend and will revisit soon.
   

   Benihana - Westbury, NYResponded 6 days ago

   Thanks for the feedback, Amber! We're thrilled to hear that you and your daughter enjoyed celebrating her second birthday at Benihana - Westbury, NY. It's wonderful to know that our team and food made your visit memorable. We appreciate your kind words and high ratings for our service. We look forward to welcoming you back soon!
   

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5. D

   Diana

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for a birthday. There were 10 of us. We were taken care of quickly, the service was friendly and the food was delicious. Hearty portions. The only thing that could be improved is the way soda or seltzer is charged. We drank a lot of seltzer and an unlimited refillable price may make more sense.
   

   Benihana - Westbury, NYResponded on 5 February 2025

   Thanks for visiting us, Diana! We're thrilled to hear that you enjoyed your birthday celebration at Benihana - Westbury, NY. Our team takes pride in providing friendly service and delicious food, so we're glad it hit the mark for you. We appreciate your feedback on our soda pricing. We're always looking for ways to improve and your input is valuable to us. We look forward to welcoming you back soon!
   

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6. B

   Betty

   New York State

   1 review

   3.0

   1 review

   Dined on 2 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   My dining experience was just okay compared to other places I’ve visited, food was way too salty and as for me not worth the price.
   

   Benihana - Westbury, NYResponded on 3 February 2025

   Hi Betty, We're truly sorry to hear that your dining experience at Benihana - Westbury, NY didn't meet your expectations. We strive to provide our guests with the best food and service, and it's clear we fell short during your visit. We appreciate your feedback about the saltiness of our food and will certainly take it into consideration. We hope you'll give us another chance to impress you with our culinary offerings. Best wishes, The Management Team
   

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7. P

   Peter SC

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 29 January 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food is subpar.. soup is a joke.. the shrimp appetizer appetizer is very small portions.. 3-5 quartered pieces of small shrimps. Overpriced drinks.. chef was not very entertaining… overall underwhelming experience… skip it
   

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   Benihana - Westbury, NYResponded on 31 January 2025

   Thanks for visiting us, Peter. We're sorry to hear that your experience at Benihana - Westbury, NY didn't meet your expectations. We take your feedback about our food and service very seriously and will use it to improve. We're always striving to offer entertaining and quality meals and service. We hope you'll give us another chance to serve you better. Best, The Management Team
   

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8. I

   Ivy

   Philadelphia

   9 reviews

   1.0

   9 reviews

   Dined on 21 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Good was totally awful and very expensive. The restaurant was filthy. Benihana has. Completely gone down in quality service and cleanliness! Disgusting!
   

   Benihana - Westbury, NYResponded on 27 January 2025

   Thanks for the feedback, Ivy. We're truly sorry to hear about your disappointing experience at Benihana - Westbury, NY. We take pride in maintaining high standards of cleanliness and service, and we're sorry to hear that we didn't meet those expectations on your recent visit. We appreciate your honesty and will use your comments to review and improve our operations. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

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9. t

   thellie

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Danny , the manager at the Westbury and his staff was friendly and accommodating. My son’s 10th birthday became unforgettable. We all had a great time!
   

   Benihana - Westbury, NYResponded on 18 January 2025

   Thanks for the feedback, Thellie! We're thrilled to hear that your family's 10th birthday at Benihana - Westbury, NY was memorable. It's wonderful to know that our staff was friendly and accommodating. We always strive to create a wonderful dining experience for our guests, and we're glad we hit the mark for you and your son. We look forward to welcoming you and your family back soon!
   

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10. L

    Lily

    New York City

    1 review

    2.0

    1 review

    Dined on 11 January 2025

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    Birthday dinner was good! Ambience was good too. The portion size and price was not good. Very little food for the price. I counted 4 shrimp in my fried rice. We all ordered fried rice and it all for in a small rice bowl for $7. I had to get side orders and they were plain noodles for another $7. I'm staying home next birthday dinner and making it myself. The service was great! Waiter and chef. Ll
    

    Benihana - Westbury, NYResponded on 14 January 2025

    Hello Lily, Thank you for choosing Benihana - Westbury, NY for your birthday dinner. We're glad to hear that you enjoyed the ambience and service. We regret to hear that the portion size and price did not meet your expectations. Your feedback is valuable and will be taken into consideration as we continually strive to improve our offerings. We're glad that you found our service to be great and that you enjoyed your meal. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Westbury, NY Management Team.
    

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