Benihana - Westbury, NY

Review summary

1. L

   Linda

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely Christmas dinner for 6. Aside from issues with the diet soda machine, everything was excellent.
   

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2. J

   Joanna

   VIP

   New York City

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Lackluster at best. We were hoping for a fun hibachi show, but other than clapping, doing the onion volcano, and a rice heart, there wasn't much to see. He didn't try to toss the food into people's mouths or have people drink sake or water like all the other places do. The cooked food was decent, but I wasn't aware hibachi no longer includes fried rice and its $7 extra per person. We ordered sushi appetizer and it was bland and tasteless.
   

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3. L

   Liz

   VIP

   New York City

   43 reviews

   2.0

   43 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I think that this establishment has really taken a step back in value for the price. Drinks, portions very small and prices very high. We’ve been going for years and probably will not return. Our chef wasn’t really into the experience and went through the motions.
   

   Benihana - Westbury, NYResponded 3 days ago

   Hello Liz! We’re truly sorry to hear about your recent experience at our location. It's disappointing to know that you had to wait for longer than expected. We strive to provide excellent service and it seems we fell short this time. We value your feedback and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. M

   Meryl

   VIP

   Philadelphia

   183 reviews

   5.0

   183 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had to wait longer than necessary but once we sat down Matteo was great
   

   Benihana - Westbury, NYResponded 3 days ago

   Thanks for the review, Meryl! We're thrilled to hear that you had a great experience at Benihana - Westbury. It's always our goal to provide top-notch service and delicious food, and we're glad to know we hit the mark for you. We apologize for the delay, but we're glad it didn't affect your overall experience. We appreciate your feedback and look forward to serving you again soon.
   

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5. A

   Anthony

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family fun. Hibachi is always great with your loved ones. Food is great and drinks are awesome.
   

   Benihana - Westbury, NYResponded 4 days ago

   Thanks for visiting us, Anthony! We're thrilled to hear that you and your family had a great time at Benihana - Westbury. It's wonderful to know that you loved our hibachi and found our food and drinks to be great. We're always committed to providing a memorable dining experience for our guests. We appreciate your feedback and look forward to serving you and your loved ones again soon. Best regards, The Management Team
   

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6. Y

   Yohana

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Cook didn’t have enough food for everyone’s appetizer. I ended up giving my daughter some of mine. He seemed to not care.
   

   Benihana - Westbury, NYResponded on 17 December 2024

   Hey Yohana! We're really sorry to hear about your experience with the appetizer at Benihana - Westbury. We always aim to provide a balanced meal for our guests and we regret that we fell short this time. Your feedback is important to us and we will certainly address this issue with our team. We hope that it won't happen again and we look forward to serving you better in the future. Best, The Management Team
   

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7. D

   Denis

   New York City

   1 review

   4.0

   1 review

   Dined on 3 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service including Chef Chef was awesome
   

   Benihana - Westbury, NYResponded on 5 December 2024

   Hello, Denis! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with a memorable dining experience, and it's great to know we hit the mark with you. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always looking for ways to improve and we'll certainly take your comments into consideration. We look forward to welcoming you back to Benihana - Westbury soon! Best regards, The Management Team
   

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8. H

   Henry

   New York City

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, it was a pleasurable experience. Everything you would expect from Benihana.
   

   Benihana - Westbury, NYResponded on 26 November 2024

   Dear Henry! Thanks for the review! We're thrilled to hear that you had a pleasurable experience at Benihana - Westbury. Your kind words about our food and service are greatly appreciated. We strive to provide a dining experience that is nothing short of amazing. We look forward to your next visit!
   

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9. R

   Roberta

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Best chef! We were so lucky to have him! The food was beyond delicious!
   

   Benihana - Westbury, NYResponded on 26 November 2024

   Hey Roberta! We're thrilled to hear that you had a great experience at Benihana - Westbury! It's wonderful to know that our chef made such a positive impact on your dining experience. We're sorry to hear that our service didn't quite meet your expectations. We're always striving to improve and your feedback is invaluable to us. We hope to see you again soon!
   

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10. S

    Symphony

    New York State

    1 review

    3.0

    1 review

    Dined on 17 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    The server wrote incorrect orders for one person in my group and another person seated at the same table. The chef was mediocre. He took a while figuring out what to cook and then more time figuring out who to serve it to. He also messed up by serving colossal shrimp to the wrong person. Luckily the two people were together so he was able to switch the food from the wrong plate to the correct person’s plate.My food was cold by the time he finished making my scallops. I noticed the other chefs were a little more entertaining as well. This was not a good hibachi experience for my family and I
    

    Benihana - Westbury, NYResponded on 20 November 2024

    Dear Symphony! Thanks for the feedback. We're sorry to hear about your experience. It's disappointing to hear that the service and food didn't meet your expectations. We apologize for the mix-up with the orders and the shrimp issue. We take pride in our chefs' ability to quickly figure out the orders and make the right choices. We'll work on improving our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to provide a better experience on your next visit.
    

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