Benihana - Troy, MI

Review summary

1. A

   Amanda

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service. Will not go back to this location. All of the employees kept telling us that they had over 1,000 reservations for this evening (NYE). How stupid! Why would anyone accept that many reservations and not be able to adequately accommodate the patrons? Service was terrible. The place was a disaster. If you can’t properly service people on NYE, you shouldn’t! Made a reservation for 5:30pm and didn’t get sat until 6:15PM. Had 4 children with us under the age of 10. Dining experience took 3hrs. Unacceptable.
   

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2. J

   Jihan

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service. Made a reservation and were not seated for 30 minutes later. An hour later we didn’t even have water. It was clear the restaurant was understaffed. Multiple tables also waiting for food.
   

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3. K

   Keith

   Detroit

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Waitress slow with drinks. Felt we were rushed out.
   

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4. B

   Brian

   VIP

   Detroit

   17 reviews

   3.0

   17 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was good. Service was friendly but very slow. Very loud.
   

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5. J

   Jackie

   Miami

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Packed 10 people- 2 Separate reservations to a flat top that fits 8- losing the ambience of eating around the grill. Chef barely engaged, no interaction with the table. Food was mediocre at best. Fried rice had little taste and ordered steak med-rare and steak was served to 4 people well done. Shrimp and lobster was way overcooked. Never offered green team and had to ask for sherbet- no ice cream option. It was a bother to the waitress to get it. Very disappointed, used to be a favorite and I will never return. Way over priced for low quality food and poor service.
   

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6. D

   Don

   VIP

   Detroit

   16 reviews

   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Jose is the best chef! All our food was fantastic! The service was good, our wait was very reasonable. My only complaint is that the prices are outrageous! If I didn’t have the $30 off birthday coupon, we wouldn’t have even gone, and now, that coupon isn’t even worth it.
   

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7. L

   Lawanda

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good experience overall. I would recommend this restaurant for your special occasion.
   

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8. M

   Megan

   Detroit

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   For some reason I could make a bar reservations, which doesn’t exist. Showed up and no such thing as bar reservation. Cheers to that.
   

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9. A

   Amanda

   Detroit

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   An hour after our reservation time, we agreed to give up our teppan spot and sit in the sushi area instead. Here, we were seated and received our soup and salad… and nothing else. After 15 min we got forks. After requesting napkins 15 min later, we received paper towel. 2 hours after our reservation time, we asked about our food and were told it would be another 45 min. Since we have a toddler, we had to leave. When we informed the manager we were leaving, she did not even apologize. Instead, she told us “it’s an upstairs decision as to how many reservations we take, so it is what it is.”
   

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10. J

    Joann

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Took our chances going out on Christmas Day. Even with reservation, had to wait approximately 90 minutes for our table. People waiting everywhere.. sheer chaos with carryouts etc! If you have that many reservations, carryouts should be eliminated so poor workers can concentrate on everyone physically there! Did they overbook reservations?? Were you short workers, what exactly was the problem??? Nobody ever apologized for the wait or explained anything making it even worse. So many frustrated people everywhere! I will say that even with the chaos, our waiter Olivia and cook Ricardo were extremely pleasant. Then to add insult to injury, bar service backed up causing us to get cocktails well over 30 minutes after being seated and then salads coming while we were eating our meals. JUST A MESS!!! I feel for every person working there as you were set up to fail!!!
    

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