Benihana - Torrance, CA

Review summary

1. A

   Ava

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I’m glad OpenTable reached out. I was going to call and speak to a manager today. Didn’t have the best experience and wanted to share first. I wanted to say the service was very slow. Had a reservation for seven sat down about 740 also the server was made known that my son had allergies when the food came out the cook was cooking Like he wasn’t aware and I bought it to his attention. He said no he didn’t know he looked at the receipt, but he never made any provisions any different. I think that that is a big red flag because if something had happened to my son, this would be a very different call or email. They have to practice safety protocols with seafood or allergies in general. The service was very relaxed. We ate our whole dinner service with the appetizer plates and bowls still surrounding our table. I have a pic to show. It was a four out of 10 and behind. This is one of my favorite places the highlight of the night as we were celebrating three birthdays and we did have a certificate for one thankful for that thank you.
   

   Is this helpful?

   Report
2. C

   Christina

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   well, I went there today for lunch. My son and I and my friend I went to the restroom and the floor was very wet and I slipped and I hurt my shoulder. Jason, the manager made sure I was OK. He was awesome. The food was good Jesse the shelf was awesome. The waitress Gabriella was OK, but I think she would only waitress on because she really didn’t come around and didn’t bring our appetizers on time, they came with lunch was being made. Overall, it was very good.
   

   Is this helpful?

   Report
3. a

   anita

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   I made a reservation for 7:15 PM (everybody was on time ) however we did not get seated until 8 PM. While we waiting for the shift, the stove was not turned on so we have to weigh additional after shift arrive for the grill to be hot. Fork and napkin was not offered, and sauces was not provided. At the end of our meal, our waiter did not know we have a cake in the back, when the waiter located our cakes, he brought it out and ask if we want staff to sing happy birthday song to my sister. It was supposed to be a surprise yet the waiter blow the surprise and told us to wait until the staff finish with other tables….. I have been to Benihana many times and I guess this particular and I was pretty rush/complacency environment. I love Benihana and hope our next year will not be the same as last night.
   

   Benihana - Torrance, CAResponded today

   Hey Anita, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. We apologize for the delay and any confusion regarding the service you received. We understand that our lack of attention and the mix-up with the surprise cake were not up to our usual standards. We're taking your feedback seriously and will work on improving our service to ensure it doesn't happen again. We hope you'll give us another chance to provide the memorable experience you've come to expect from us. Best, The Management Team
   

   Is this helpful?

   Report
4. j

   jean

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We reserved our dinner for 6:30 pm they didn’t call us till 7 pm. The chef came at 8 pm
   

   Is this helpful?

   Report
5. C

   Cherise

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time. 😊 Our server was amazing. He really took care of us and had the best attitude. Our cook was also Amazing. The show he put on was better than the normal show. Thanks guys for everything.
   

   Benihana - Torrance, CAResponded today

   Hi Cherise, We're thrilled to hear that you had an amazing time at Benihana - Torrance, CA! It's wonderful to know that our team's efforts to provide excellent service and a top-notch dining experience made your visit memorable. We're also pleased to know that you appreciated the show our cook put on. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
6. M

   Manuel

   VIP

   Central Coast

   54 reviews

   5.0

   54 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana and the chicken fried rice would recommend for lunch
   

   Is this helpful?

   Report
7. M

   Merily

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great. Bathrooms could be cleaner.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the review, Merily! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance, CA. We strive to provide excellent food and service, so your feedback about the cleanliness of our bathrooms is appreciated. We hope to see you back soon for an even better experience!
   

   Is this helpful?

   Report
8. M

   Michelle

   VIP

   Los Angeles

   57 reviews

   4.0

   57 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s was a 6 course meal however the portion becomes fewer. Very small potion compared to previous years. The prices went up I understand but the food serving portion was little also. Birthday $30 will not get you any free meal not even a noodles. Maybe an appetizer.
   

   • 
   • 

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the feedback, Michelle. We're sorry to hear that your recent experience at Benihana - Torrance, CA didn't meet your expectations. We understand your concerns about the portion sizes and pricing. We strive to provide the best quality meals and value for our customers. We'll take your feedback into consideration as we continuously work to improve. We hope to have the chance to serve you again in the future. Best regards, Benihana - Torrance, CA Management Team
   

   Is this helpful?

   Report
9. K

   Kaitlin

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The staff is clearly over worked and ill just safely assume underpaid. Two managers were literally just standing around and didn't assist the runners or cooks whatsoever even amist the blatant chaos. We Couldn't get drink refills at all, food was missing for the chefs. I dont eat here often but enough to notice the food quality has also drastically gone down, price has gone way up. Other customers complained the entire meal. Really a resting Only enjoyable for kids at this point, where tor the price point you'd be robbing yourself to not just hit a panda express.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hey Kaitlin, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We strive to provide our customers with exceptional service and quality food, and we're disappointed to hear that we fell short during your visit. We also apologize for the issues you encountered with drink refills and the missing dishes. We take your comments seriously and will use them to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
10. L

    Lisa

    VIP

    Los Angeles

    12 reviews

    1.0

    12 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    Terrible! The wait was over an hour. I checked open table and even with the hour wait… they claimed to have spots every 15 minutes. After 1 hour to be seated, with nowhere else to go… we just waited around until we were called upon. After that it took 20 minutes for the server to even greet us. We finally ordered and over an hot later, we received our soups and salads. The entire experience lasted 4 hours!!!!!! It felt like torture. It was just 4 of us…. Not a large party. This should have been more efficient. I’m really upset and will be emailing both managers today.
    

    Benihana - Torrance, CAResponded 2 days ago

    Thanks for the feedback, Lisa. We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating long wait times can be, especially when you're looking forward to a meal. We're sorry for the oversight in our scheduling and the delay in service you experienced. It's certainly not the standard we aim for. We appreciate your patience and understanding, and we're committed to improving our efficiency and service. We hope you'll give us another chance to provide you with a better dining experience in the future.
    

    Is this helpful?

    Report