Benihana - Sugar Land, TX

Review summary

1. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   The food is great. We come to this restaurant all the time. But I’m tired of being sat with complete strangers who talk to us during our entire meal. When we pay that much money for an experience, it should just be the five of us.
   

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2. P

   Peter

   VIP

   Houston

   41 reviews

   5.0

   41 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Doris was the waitress and she kept our drinks filled and remembered anything else that we needed. Josue was the Manager and he was checking on all tables. He greeted my husband and I with a sincere smile.
   

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3. E

   Erick

   VIP

   Houston

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fabfrigentastic time! Excellent food at a great price. Enjoy the show performed by our table chef.
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hi Erick, We're thrilled to hear that you always have a fabulous time at Benihana - Sugar Land! Your kind words about our food and service are greatly appreciated. It's wonderful to know that you enjoy the show performed by our table chef. We look forward to serving you again soon. Best Regards, The Management Team
   

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4. S

   Susan

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time. Birthdays are a tradition at Benihana's.
   

   Benihana - Sugar Land, TXResponded 3 days ago

   Thanks for the feedback, Susan! We're thrilled to hear that you've been a part of our tradition-based birthday celebrations at Benihana's - Sugar Land. It's wonderful to know that you always have a great time with us. Your high ratings for our food, service, and value are greatly appreciated. We look forward to serving you many more memorable celebrations in the future. Best wishes, The Management Team
   

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5. R

   Randall

   VIP

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our great experiences we have had in a while.
   

   Benihana - Sugar Land, TXResponded 6 days ago

   Hey Randall! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that we were a part of your great experience. It's always wonderful to hear that our food and service met your expectations. We look forward to serving you again soon. Best, The Management Team
   

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6. A

   Alex

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was nice and overall the dining experience is good enough. Great recommendation for chicken fried rice. Kind staffs and good food performance from Ellio. Extra photo to celebrate important day is also nice idea and love it. Just a few minor points 1. A bit strong taste - too salty or sour the sauce for meat and vegi 2. Salad dressing was also salty / sour
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hey Alex! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that you enjoyed our chicken fried rice and found our staff to be kind. We appreciate your feedback about the saltiness of our sauce and the flavor of our salad dressing. We're always striving to improve and your input helps us do just that. We're glad your day was celebrated in a nice way and we hope to see you again soon. Best, The Management Team
   

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7. T

   Twaronda

   Houston

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always get have top tier service when we visit this facility
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hey Twaronda, we're absolutely delighted to hear that you always enjoy the top tier service at Benihana - Sugar Land! It's always our goal to provide the best experience for our guests. We're thrilled that you rated us highly in terms of food, service, and value. We look forward to serving you again in the future. Thanks for your kind words and support!
   

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8. n

   norma

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Asked for medium rare beef tenderloin and was ignored and received well done.
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hi Norma! We're sorry to hear about your recent experience at Benihana - Sugar Land. We aim to provide excellent service and it seems we fell short this time. We understand that our steak was not cooked to your preference and we apologize for that. We appreciate your patience and understanding. We hope you'll give us another chance to impress you with our service. Best, The Management Team
   

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9. P

   Peter

   VIP

   Houston

   41 reviews

   5.0

   41 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greeted by Manager, Josue with an honest smile. Sat at a table with Hostess Doris, she’s the best and has many years of experience working for Benihana. Food was reasonably priced and atmosphere was lively.
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hello Peter! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed our food and found it reasonably priced. It's great to know that our team made you feel welcome and that our atmosphere added to your dining experience. We strive to provide a lively and enjoyable atmosphere for our guests and your feedback tells us we're on the right track. We look forward to serving you again soon! Best regards, The Management Team at Benihana - Sugar Land
   

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10. K

    Ken

    Houston

    5 reviews

    5.0

    5 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great overall experience! Great food, entertaining chef, very nice and attentive staff!
    

    Benihana - Sugar Land, TXResponded on 9 December 2024

    Hi Ken! We're thrilled to hear that you had a great overall experience at Benihana - Sugar Land! It's wonderful to know that you enjoyed our food, entertaining chef, and our staff. We always strive to provide an exceptional dining experience and your kind words are a testament to our efforts. Thank you for taking the time to share your positive feedback. We look forward to serving you again soon! Best regards, The Management Team
    

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