Benihana - Scottsdale, AZ

Review summary

1. A

   Ann Marie

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's always a delicious time at Benihana's!! Highly recommend.
   

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2. S

   Shelby

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was great. The one thing that I was not very happy about was having to wait an additional 40 minutes after our reservation to get sat.
   

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3. j

   jennifer

   Seattle

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   reservation was at 7.. Seated at 8. Did not have a cook until 8:45 and food was burnt.
   

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4. L

   Liane

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   the server that exists solely to take your drink order didn’t bring a printed bill, just shows you on a screen the tally and I saw there was something about shrimp on my bill when I don’t remember ordering it, but apparently I agreed to it when the cook asked something? Couldn’t make it out— I was just nodding in polite agreement because the place was extremely loud but also incredibly cold despite being simultaneously smokey. The service is bad. Like, I wish my husband wasn’t a generous tipper because there was no service. I regret going. For maybe $50 more I could have gone to Preston’s and had a decent glass of wine instead of the Josh that the sever said was just like Caymus.
   

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5. S

   Stephen

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding as usual, but our Chef (Xochi?) was superb. She really did a great job.
   

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6. T

   Terry

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had a 7pm reservation and didn’t get seated until after 8. Service was slow and portions were smaller than usual.
   

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7. J

   Jennifer

   Anchorage

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Really expensive for what it is. Everything was overcooked and dry. It would be challenging to try to get steaks and seafood at the right temperatures in this format. Thin steak was supposed to be medium rare and it was definitely well done. The chef cooked the tiny shrimp for over 15 minutes and then some trying to cut off the tails and open each one up. A family of four will easily pay $250-$300 for their food, tip, and tax. Lots of other delicious food places for that kind of money.
   

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8. M

   Mrs Monique

   VIP

   Houston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   Our reservations was for 6:30. We arrived at 6:25… We did not get seated until 7:30… The wait was unreal… They were short staffed and accepted too many reservations…
   

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9. T

   Tim

   Phoenix

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Had a 4:30 reservation on Christmas, upon arriving was told the wait was an hour, even with a reservation. The wait ended up being 35 minutes so not as bad as we were told at first, though it took a while for the chef to arrive, total time in the restaurant was 2 hours. While waiting I heard some people say they walked in, did not make a reservation and the wait was the same for them. Manager needs to be trained or fired, reservations should take precidence over walk-ins and when they backed up a call or text would be helpful to people who made specific reservations. Our chef was very entertaining, upbeat and personable. The chicken was dry and the beef was very well prepared. My wife and stepson had sushi and said it was average at best. But you know at Benihana you are going for the show more than the food. Apart from the hostesses, everyone else there was very nice and accomodating. again, they need to train or fire the manager as he is the one responsible for the back up and not dealing with customers, and more training for the hostesses would be good also, they seemed to be a better fit for a job at the MVD, not a restaurant where you have to actually serve customers.
   

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10. S

    Steve

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 3

    We had a reservation for 4:00 PM; however, when we arrived, we were informed that there would be at least a one-hour delay, which ended up being one hour and fifteen minutes. The restaurant was overwhelmed, not sure what happened, and we couldn't even get a drink at the bar. What a joke.
    

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