Benihana - Schaumburg, IL

Review summary

1. E

   Emily

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   Made a reservation, showed up early an still had to wait an hour!! Host was not friendly. The cook and waiter were amazing. That was the only good thing.
   

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2. A

   Allyson

   VIP

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Made a reservation and still had to wait 30mins. I understand being busy on a holiday but then stop accepting reservations
   

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3. E

   Eric

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Once we were seated, it was fabulous. However, it was way overbooked and we were not seated until about 45 minutes after our reservation. The experience once seated was fun and all servers and chefs were very friendly.
   

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4. R

   Robert

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They did not honor the reservation and quoted a massive wait when we arrived
   

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5. T

   Tyler

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Me and my girlfriend had a wonderful time and the food was great as always. Only drawback was today’s fried rice was a little dried out, but nothing a little extra soy sauce couldn’t fix. Can’t wait to come back!
   

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6. M

   Megan

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service food were wonderful. We had a reservation at 5 and we were not sat until 5:40. We then had to sit at our table for another 20 minutes till we had the cook come and make the food.
   

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7. D

   Dan

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a quiet evening there. We had the table to ourselves and the service/food was great.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the feedback, Dan! We're thrilled to hear that you had a great time dining with us at Benihana - Schaumburg, IL. It's always our goal to provide top-notch service and delicious food, and we're glad to know we hit the mark during your visit. We appreciate your understanding that it was a quiet evening and we hope it was still enjoyable. We're looking forward to your next visit. - The Management Team
   

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8. S

   Susan

   Chicago

   16 reviews

   2.0

   16 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our experience should have been better. The bartender seemed disengaged and then when we needed to cash out he proceeded to ignore us. We were sat at a table of 15 year old girls making the experience very awkward for us. The chef also made our dining experience feel routine. The food wasn’t that great for the price. This place is old and tired.
   

   Benihana - Schaumburg, ILResponded 7 days ago

   Thanks for the review, Susan. We're really sorry to hear about your experience. It sounds like we fell short in some areas, especially regarding the service and the atmosphere. We take your feedback seriously and we will address these issues with our team. We're always looking to improve and we hope to have the chance to serve you better in the future.
   

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9. K

   Katrina

   Chicago

   1 review

   2.0

   1 review

   Dined on 6 February 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   They claim to be this 5 course meal but nickel and dime EVERYTHING without telling you it’s an up charge. $12 drink WITHOUT alcohol? Insane. We won’t be coming back. I priced out the same meals at a more local restaurant and it was almost $150.00 less than what we paid here.
   

   Benihana - Schaumburg, ILResponded on 8 February 2025

   Hello Katrina, We're really sorry to hear about your experience at Benihana - Schaumburg, IL. We understand that our pricing and service methods can be confusing, and we apologize if this did not meet your expectations. We strive to provide an exceptional dining experience and it's clear we fell short this time. Your feedback is valuable to us, and we assure you that we will take steps to improve our communication and pricing. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. A

    Aysia

    Chicago

    1 review

    1.0

    1 review

    Dined on 5 February 2025

    1. Overall 1
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was fantastic. However I left my debit card at the bar for an open tab, and I was almost a victim of fraudulent charges on my account the very next morning. Thank GOD Chase bank don't play those games. Will I be back NOPE!
    

    Benihana - Schaumburg, ILResponded on 7 February 2025

    Thanks for the feedback, Aysia. We're thrilled to hear that you enjoyed our food and service at Benihana - Schaumburg, IL. However, we're sorry to hear about the unfortunate experience you had with your debit card. We take security very seriously and will look into this matter immediately. We understand that it was a frustrating experience and we appreciate your understanding. We hope you'll give us another chance to serve you better in the future.
    

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